Alfa-Bank
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Vulica Karpovicha
191 m
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101 review
November 29, 2024
On 11/20/2024, I sold a bill with a nominal value of $ 100, but with a change of $ 50, the cashier gave me change on 10/20/20, one of the bills, IT TURNS out, was with a tear of more than 5 mm!!!
I, of course, did not check them, but kept the receipt.
A week later I returned to the same exchange office, in order to change the same money, there was another cashier, and I was refused to buy this torn bill, given that I had a receipt saved!!!
Explained this by the fact that I had to look and check what I was getting my hands on in the exchanger.
I'm sorry, of course, but I'm not an employee of a currency exchange office to check $ for solvency.
That is, the cashier made a mistake at work and accepted a bill with a tear of more than 5 mm, decided to slip it to me. I understand if I had a large amount, but I'm sorry with $100, $50 of which is change, this is super arrogance!!!!
Why should I find out where to exchange these unfortunate $20?
Gomel exchange office, Rechitsky Avenue 40 (Davydovsky market), cashier Aliyarova T. V. - the employee who gave this bill.
See original · Русский
5
December 20, 2024
Employees do not understand the principle of selling banking products, and they know absolutely nothing about them. The head of the department can't connect two words... there are no questions about the call center, but the 'specialists' who are physically present, as I understand it, are graduates of local vocational schools, inadequate, with the look of "sunny" children... the HR department is on top!!! And yes, as you can see, 3 days later they answered here... but I wrote an appeal to the bank branch and a complaint to the book of complaints and suggestions, a week later there was no feedback ... except for a formal response in Yandex.Maps! Dear Customer Service department... since you did not provide me with a written refusal (more precisely, your department head), a further complaint will be filed with the National Bank of the Republic of Belarus.…
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1
1
April 22
I love Alfa Bank very much. Two years ago, it was necessary to pay for tickets online to the Catherine Palace in Pushkin. It was already late when the payment was transferred from Belarus Bank to Alfa-Bank's account. Tickets were redeemed at night as soon as the reservation was opened. And we don't have enough money in the Alfa Bank account. We call the support service at one o'clock in the morning and the money is credited to us at ONE o'CLOCK in the MORNING at our request. The situation was very sensitive, the tickets were for a group of tourists for 100 people for the May holidays in St. Petersburg.
This is the best bank. There is something to compare it with.
See original · Русский