Alfa-Bank
Directions
Maskowskaja
2.27 km
Sievastopalskaja
44 m
Information verified by owner
121 reviews
October 2
I applied to the bank at the address Logoysky tract, 10, 02.10.2024 at about 11:40.
I got to the workplace 4 in turn. Unfortunately, I did not write down the name of the specialist with whom I communicated.
The question was: I made an order for the delivery of goods from the store (there was an online payment). At first, one amount was frozen, but after recalculation (there was a weight item), the amount decreased. A few days have passed, and the difference that occurred after the order was assembled in the store has not returned to the account. The bank's specialist, after checking the data on the computer, assured that the payment operation was correct, and that my balance in online banking was indicated correctly. We printed out a statement of payment transactions on my card, where the amount of the current balance was indicated at the bottom. The amount of the current balance was more than it was displayed in online banking. The specialist assured that the current balance was indicated incorrectly in the printout (allegedly, some other previous operations had not passed). I asked to check it again. The bank's specialist replied that another specialist would check again and they would call me back today.
As a result: after a couple of hours, the amount in online banking increased by exactly the difference that was at the final collected order (and it was the one indicated in the statement that the bank specialist printed).
Even later, the girl with whom we communicated at the bank called, said that some kind of malfunction had occurred. And, as it turned out, the information about the balance sheet indicated on the printout of my monetary transactions was correct. There was no apology from the specialist.
I would like to ask a question about the competence of this specialist, who, without really understanding, said that everything was fine, there was no mistake.
See original · Русский
October 9
Sitting in line for 40 minutes when there are only 10 people in front of you is very cool.
Everyone is glad that I will not stop by this department, there are always jokes with expectation.
If you see that your one and a half cash registers do not take out loads, then add another one. Or let at least two cash desks work with a large flow of customers.
Judging by the rest of the reviews, the management does not think much about how to solve this problem.
See original · Русский
March 21
As for me, it's a great department. The staff are professional and competent. Separately, I would like to express my gratitude to the head Inna Anatolyevna for her high efficiency, literacy and responsiveness in providing advice. There were a lot of people in the department and she (not every manager will do that) went out on the hall herself and began to serve customers on an equal basis with her employees. She chewed and explained all the complex banking terms simply and intelligibly. Literally on my fingers.
See original · Русский