Alfa-Bank

Rating 4.4
344 ratings
Rate this place

136 reviews

Level 7 Local Expert
January 8, 2022
I often go there, a convenient place with excellent staff, an ATM is open around the clock, consultations are on top.
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Level 8 Local Expert
January 27, 2022
Alfa is Alfa, the best bank in the country) Fast and qualified service , There are enough places to wait, there is no crowd
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Level 18 Local Expert
March 27, 2023
Not attentive employees , check them as much as possible , they are only set up to take an additional commission from you !
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August 31, 2023
The longest bank in Minsk. A huge number of people. The currency exchange waited an hour.
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Level 3 Local Expert
August 27, 2021
I used the services of this department today. I'm shocked. I have never received so much qualified attention, respect and care for me as a client. Special thanks to Alexandra, an employee of the bank, for her professionalism and patience. For all questions, I will contact only there.
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Level 10 Local Expert
June 14, 2021
I like the service at Alfabank. But there are always queues in this branch. When the ATM broke down, the employees worked slowly and did not care that this led to the loss of time by customers. Of course, they offered alternative options, but first they spent time to understand that the ATM was not working, then they spent time standing in line.
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Level 7 Local Expert
November 4, 2021
A strange bank: there are always long queues, there is no separate queue at the cashier (all questions are through specialists first), payments of more than 5,000 rubles only on order after 5 working days. I do not advise you to get involved.
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Level 4 Local Expert
January 4, 2022
The ATM on the facade of the building has not been working for a long time. And inside the room, it was also not possible to make a transaction. There were other people's payment cards, about three pieces in different names, and the ATM did not accept the card
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Level 18 Local Expert
September 1, 2021
My questions have always been resolved positively here. Sometimes you have to wait when there are a lot of people, but there are comfortable sofas))
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Level 15 Local Expert
May 18, 2022
A good department. I was withdrawing cash, and either I was lucky, or the operators were great, I never stood in line. Everyone is polite and friendly.
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Level 11 Local Expert
July 23, 2022
Everything is satisfactory. The waiting time is always different. I got there one day when 1 cashier was working and the cashier left for lunch.
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Level 8 Local Expert
August 25, 2022
I visited this department for the first time and waited in line for 30 minutes to issue a card.the staff is slow.There were 4 people in front of the house.
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Level 14 Local Expert
May 31, 2021
Everything is fine, fast service, there are no long queues, everything is free in the morning. A small minus is parking for cars
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Level 12 Local Expert
May 29, 2023
A small compartment. The problem of parking
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Level 4 Local Expert
August 24, 2021
Polite and able to work quickly and, most importantly, efficiently. A neat and clean compartment.
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Level 15 Local Expert
April 29, 2021
An ordinary bank branch, nothing outstanding, works well. It is clean, bright, there is water and a cup, there are masks for customers.
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Level 16 Local Expert
September 26, 2021
One of the branches of my favorite bank. There are not enough workers on the service during peak hours, but this is probably a consequence of Covid. Everything else is fine
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Level 6 Local Expert
April 23, 2020
I hope someone from the management will see my review (although he doesn't care). I, like many of your other clients, will never contact such a disgusting, non-customer-oriented bank again. The service is worse to be found only in the southern part of Ethiopia, where the crocodile did not have time to finish eating the hyena. I do not even take into account the base and immoral specifics of the banking business (who knows, he will understand) in which a number of arrogant people profit from, for the most part, poor fellow citizens. I'm just evaluating your bank worse than a dull g..., well, you know what I mean. P.S. I tried to find photos of hyena excrement on the web, it didn't work out - there's only a red logo with the letter "A"
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Level 7 Local Expert
November 8, 2023
Waiting in line at the checkout for an hour.
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Level 13 Local Expert
April 26, 2021
I wanted to arrange a package of solutions for myself, there were some questions, I stayed in the queue for no more than 5 minutes, a bank employee explained everything with a smile on her fingers, there is parking nearby, I was satisfied
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Level 7 Local Expert
July 14, 2023
Long queues. The cash registers are slow
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Level 7 Local Expert
August 30, 2021
There is a 24-hour ATM that accepts Belarusian and dollars and an information kiosk. Convenient!
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Level 11 Local Expert
July 28, 2022
If there is a currency exchange, then everything is fast. But there are always people waiting in line for consultants.
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Level 16 Local Expert
December 23, 2021
All departments are the same. There are a little more people here, so on average you wait more. But this is not the fault of the bank itself
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Level 14 Local Expert
September 1, 2021
Most often, there is only one cash register and you have to wait a long time for your turn, but unfortunately it is not always possible to do this.
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Level 4 Local Expert
April 29, 2022
It's a good department, but the work of the staff should be checked after the visit.
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Level 10 Local Expert
May 16, 2021
A good department, except that there is almost no parking. There is an ATM and a 24-hour cash-in terminal.
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Level 10 Local Expert
November 23, 2019
Not efficient employees, not well-organized work. I came to pick up the card, but I stood for an hour waiting for the loans to be issued. Highlight those who did not come for loans and advice, but simply to pick up the cards - these people wait a very long time and this does not add a plus to the bank. The use of an electronic queue with such work is zero!
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Level 13 Local Expert
October 19, 2021
The worst Alpha squad in town. An eternal crowd of people and sleepy workers. Only one cash register is always open.
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Level 8 Local Expert
May 21, 2022
Everything will be served quickly and efficiently
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Level 10 Local Expert
December 10, 2019
Excellent service is always available, both on site and remotely by phone, via a mobile application, or by contacting a specialist from the call center. I've been with this bank and this particular branch for almost 8 years now - and I'm not going to change it
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Level 4 Local Expert
December 24, 2020
If nerves and peace of mind are dear to you, never contact this bank! The cashier is a big girl with a haughty look and manners of a builder from Central Asia.
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Level 4 Local Expert
August 1, 2023
the best staff
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Level 12 Local Expert
May 14, 2022
Fast quality customer service
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Level 14 Local Expert
September 5, 2021
It's a good branch, but there's always a queue after 15. We are counting on a minimum of 45 minutes!
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Level 18 Local Expert
June 17, 2020
There is a good branch, professional staff, but one ATM constantly does not work or eats cards. Be careful.
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Level 7 Local Expert
August 21, 2019
They serve you quickly and efficiently. Friendly staff, convenient location.
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Level 20 Local Expert
February 1, 2020
A great place, a bank branch, a center for helping people who abuse alcoholic beverages, an ATM, currency exchange
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Level 3 Local Expert
April 24, 2021
There is one cash register out of two, there are 10 people in the queue. There are also delays periodically. Horror
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Level 5 Local Expert
July 1, 2021
Queues are minimal. Everything is fast and coordinated
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Level 11 Local Expert
August 14, 2021
I use the services of alfa-bank very much.
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Level 10 Local Expert
February 26, 2021
A very convenient branch and the staff are polite!
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Level 11 Local Expert
February 3, 2022
Long queues, people sit for 30-50 minutes:(
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Level 2 Local Expert
May 3, 2021
Our favorite department! Alfa-Bank - Bank No. 1
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Level 18 Local Expert
September 1, 2019
Constantly, on weekends and holidays, the only bill acceptor Never works "for technical reasons" - the greed of the bank to purchase a second one!!!
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Level 7 Local Expert
April 1, 2020
I was on Saturday afternoon!!People in the hall are waiting for the operator (currency exchange) to finish lunch!!!!And this is despite the fact that there is a virus going on now
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Level 11 Local Expert
July 28, 2021
It is convenient that the cash ATM is open 24/7
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Level 7 Local Expert
September 17, 2021
It's terrible, there are always queues, especially after 17.00
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Level 6 Local Expert
August 7, 2021
a good place, normal staff.
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Level 9 Local Expert
December 16, 2019
The bill acceptor and ATM are always working, and you can also hand over the proceeds, around the clock!
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