Alma+
155 reviews
September 10, 2024
disgusting service, boorish attitude towards customers. The technician brazenly just did not want to come on the appointed day, sit and wait for the whole day when you get a call. The next day, without warning, he showed up and called "why weren't you waiting for me on a working Wednesday at 2 p.m.?"‼️
If it were possible to put a score below zero, I would gladly use this function. I do not recommend this provider as much as possible‼️‼️
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3
2
January 9
IT'S JUST THAT THE SERVICE IS SO TERRIBLE, I CALLED AT 9 A.M., GOT THROUGH TO 3 P.M., THE MANAGER WAS KICKED AND SHOUTED AT EACH OTHER, AS A RESULT, I TALKED TO ALMAT AND MEDET AND DIDN'T REMEMBER THE NAMES OF TWO OTHERS, THEY DIDN'T GIVE ME ANYTHING USEFUL AND DIDN'T ANSWER, THEY DON'T TRY TO SOLVE THE PROBLEM.
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November 21, 2024
If it were possible to put less, I would put the most terrible Internet that can exist at all, every day either in the evening or at night the Internet is turned off, messages are not answered , it is not possible to get through, I do not recommend connecting them to the Internet
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1
November 24, 2023
I use the package of this Internet + TV provider
A great set of channels with good content
There are additional services from the provider.
Good service, through call centers and messengers, though sometimes it's hard to get through or get an answer.
Not the cheapest, but a fairly stable operator
But there is one, but a significant CLAIM - this is a problem with the speed of the Internet in the evening
From September 1, 2023 to the present day - evening use of the Internet causes only headache and rage!
And for more than dozens of appeals, I have not heard about the reasons for this, what solutions, nothing at all.
They just mock the customers - they all have the same problem, the response of the operators, and I'm not paying for the service for your problems, even if they tried to answer or even fix it.
I tried changing the modem and connecting a faster package and nothing HELPS!
See original · Русский
5
3
January 20
Of course, getting through to them is still a feat. I've been to their central office several times. I changed the equipment, changed it without any problems, waiting 20-30 minutes. Of course, they have staff turnover, but I want to point out that the staff is always polite and helpful. Good luck to everyone.
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October 28, 2024
They serve you well. Purely polite. But unfortunately, this does not help the Internet in any way. I left them with a weak Internet connection. Only TV is nothing, but every time there are fewer of them)).
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January 27
I have been using the service of this company since its foundation!Professionals work in the office on Aitieva Street!I had to apply!Questions are solved quickly!The office is cozy and clean!
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August 16, 2024
This company lures me with shares, I connected the Internet with TV for 4600 tenge and I asked how much the price was guaranteed to be, they said that for three years for sure, but after a short time they raised it to 5200 and the Internet and TV started constantly not working, I call them and write to them and they generally don't give a damn the service is terrible it's not possible to get through and not what the operators don't know and all the time there were problems, not through my fault and not in the apartment, but they had the last point that nothing worked for 2 days and they did not know when they would do it and for all the time they never made recalculations and therefore I do not recommend connecting this is my opinion and it's up to you to decide if you want to get used to it
See original · Русский
6
1
October 4, 2024
They change channels as they want, remove interesting channels, they are on the market, I think the very first ones were in cable TV, but everything is only getting worse and worse
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1
March 26, 2024
The quality of services is terrible, communication is constantly interrupted. To conclude a contract, they come to your address, and this is a separate action, then it turns out there is no technical possibility, then the master cannot. They can only arrive in the afternoon, and you need to stay at home and take time off from work to connect. But this is still half the trouble, in order to terminate the contract, you need to go to their office and write a statement, and take the modem there. They don't take the equipment themselves. And if you don't pay back, they're saving up for rent. And you will find out in a few months, when a round sum has accumulated, although you have not used the services anymore. The provider's service is extremely terrible. If it is possible to connect another operator, feel free to bypass alma TV.
All feedback on communication with the operator is real, it is impossible to get through, you hang on the line for 20 minutes, and there is a break, and then in a circle. You write to their telegram bot, they answer immediately, but if there is any problem, then you probably immediately go down the list and your questions are ignored.
See original · Русский
15
June 26, 2024
The service is terrible, I've been waiting for the adjuster to come for more than two weeks to see why our router doesn't work, they feed us tomorrow, they just play football with each other, I ask the above leaders, please figure it out. I have already quarreled with 10 call center operators, it's not much use that they are sitting there answering, People if there is an opportunity do not connect, the worst Internet, I do not ADVISE
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7
July 4, 2024
I have been using Alma TV for many years. The console stopped working, and a complete nightmare began. I waited for the master for two days, then they deceive me that there are problems in the area, although my second TV is working, and Alma TV is working for the neighbors, then they simply do not explain the reason, it's okay to sit and wait for days when they deign to send the master, I could not get through. There are no nerves left, it is necessary to change the TV apparently.
See original · Русский
1
1
August 6, 2024
The service is at zero. The call center is not aware of the company's affairs, so they lie. They lied to us about a global breakdown for a week, and the office said they fixed it within one day. But at the same time, nothing worked. Calls with fault requests are not recorded anywhere, so recalculation is impossible.
See original · Русский
1
1
May 12, 2024
Contacting the call center by cell phone, the operators quickly replied, it was Sunday at 14 07.The problem was on the Internet as I was told the gap is where those are.Having asked when the specialist would arrive, they answered me in the phone book.The question is why it is not possible that the basketball player arrived on the same day.I appeal to the management of alma TV why do you serve your customers so much when an invoice comes to us for services, because we do not say customers, we will keep the morning.The service is completely missing, I hope you are reading this
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7
January 29
polite specialists, fast service. They helped me a lot with my question.
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July 27, 2024
The quality of services is terrible , you need to pay so much , but as a result, the Internet does not work, they rebooted many times , which eventually does not work ❗
The aperators cannot be reached ❗❗❗
It turns out that the aperators just don 't want to take even the tubes ❗
The wires are thin , everything breaks with the first hurricane , someone does not want to go to repair ❗
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5
January 13
Saturday was a short day 11.01.25 the operator is handsome, the service is 5+ he has a hairstyle like Doncon MacLeod
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January 26
The company has gone bad, the necessary channels have been deleted and they offer a more expensive package for viewing them. The Internet in general has become not really slow and often it does not exist.
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December 2, 2024
Not attentive employees. I really like the programs, but the service is very lame
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May 25, 2024
The Internet did not work five times in a month. And not for two or three hours, but during the day. That is, we did not receive five days of paid Internet. No compensation, no apologies... It is impossible to get through. Music is playing, and units are being removed from the phone.
See original · Русский
6
1
November 19, 2024
I've been waiting for 4 days to connect. I didn't get it. As a result, I sent this sharashkin's office to a famous Peruvian mountain
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1
1
December 16, 2024
Disgusting service, not fulfilling their duties, cheating. Do not contact this company
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March 26, 2024
I use Alma TV for a very bad connection. We pay for 300 megapixels, and we get 160-170 megapixels. Last year they changed the router and put another one on. But the database was not deleted and we are still paying personal money. I have addressed this issue several times. Generally zero maintenance...
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5
1
June 15, 2023
I have been using the Internet from this provider in Kapchagai for about six months. At first, problems occurred every 1-1.5 months, then more and more often. The last time there was a crash was 2 days ago. Before that, a week ago. Every time nothing is achieved, the answers are stamped after several hours of waiting. (by the way, as with other reviews on this site). And now the next correspondence with support boils down to "expect repairs on the line." The company is not able to provide services of proper quality, is not able to quickly fix problems, is not able to answer questions about the timing of work. When I asked for compensation, they replied that they had a contract somewhere on the site that no one had ever provided, where it was allegedly indicated. that compensation is provided only after 72 hours of non-provision of the service. I'm looking for another provider.
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14
1
January 10
good service, our requests were quickly resolved, TV was connected
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September 12, 2024
The Internet just turns off, tech support never picks up the phone when you call.
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1
1
May 23, 2024
Hello, the service is at a low level. You don't call specialists. They don't come. they promise to call back, they don't call back. They keep you waiting for weeks. They are still missing.
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4
1
April 23, 2024
Good company. Quality of services at reasonable prices. They react quickly if there are problems.
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3
3
May 4, 2024
I have been using the services of Alma TV since 2008, there have never been any problems. Thank you for the high-quality service and timely work.👍
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1
4
November 5, 2023
Without warning, the channels of Setanta Sport were turned off, now they require an additional payment of 550 tenge. There is no debt. Now they refer to the contract . Violation of consumer rights is evident. Not only are the pixels on the TV constantly, the Internet is lagging, and they change the list of channels at their discretion. Don't connect. Very bad company.
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7
October 4, 2024
Good company and excellent service.
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2
April 8, 2024
I used it for 1.5 years, everything is OK. Internet failures are not common when I left the office, I was disconnected without problems and imposing something from above.
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3
1
September 30, 2023
1 operator was in service when he visited. The queue spent more than an hour to hand over the console. At the same time, crash barriers. I paid for the rental of the console for 15 years every month for 350 tenge, and in okontsovo, you see, I did not bring the remote control. Minus 1500. I connected their ip TV at first, but with this approach I returned home and turned it off.
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8
1
October 14, 2024
5 jobs, one manager.
The issuance of coupons does not work
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December 15, 2023
The quality of the services provided is at a low level. The attitude towards customers is appropriate. The Internet is turned off every week. It is impossible to get a clear answer about the reasons.
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8
1
June 20, 2023
It's not a big office, but it's a very cozy one. Convenient location. Competent and responsive staff.
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9
June 6, 2023
A terrible telecom operator, problems with the Internet began on June 2 and so far, no reaction, you write to the bot, you get an answer- restart the equipment! 😡🤬😠, there are no words!!!! As always at the end of the month and on Friday, the Internet is very weak on weekends, so now, it's all the time!!!!
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11
1
November 24, 2024
The day is working the day is not working
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1
July 22, 2024
A good company, but for unknown reasons, there are interruptions to the Internet in bad weather
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2
January 5
Well, so-so, there are pros and cons.
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June 11, 2024
I've been suffering for almost two years!!!Terrible provider.I call specialists every month.There is no Internet!!!
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4
August 1, 2024
You can only talk about quality when broadcasting local channels, although I have great doubts about hd. The pixel show in place of other channels is simply enchanting.
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1
1
November 25, 2022
Queues. The boss is evil. I was told to come later because their management did not sign my application. That is, in order to collect my money, I have to wait for their leadership. I thought bureaucracy and customer-centricity were a thing of the past. Apparently not everywhere. There is a point that in order to get your money you have to bring receipts. But the tenants paid and they moved out a long time ago. Why do you need receipts if you are the account holder and you can say this is your account.
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5
December 25, 2023
There is someone alive at Alma TV!!!! ???Will I ever be able to hear the operator's voice?!
It's easier to run to you than to get through!!!
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8
March 17, 2023
The impressions are the most negative. Managers sell the Internet, which the company simply cannot provide due to the lack of necessary equipment. I signed a contract and terminated it the next day. No one even asked about the reason for the termination. I do not recommend it.
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7
2
May 20, 2024
Everything is fine in the office, but it takes a long time to reconnect.
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3
March 5, 2024
Why does no one answer the phone, what kind of employees listened to music for an hour, just like everyone is so busy or something 😏
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5
March 15, 2023
The request to disconnect from this grief provider was left 3 months ago. They left and forgot, well, they didn't come and didn't come. Your problems. Today, without warning, they arrive at 12 a.m. What's wrong with your head there? Is it really bad? It is noticeable
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10
December 20, 2024
The TV is not working!
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November 23, 2023
I sat in line for an hour, a crowd of people, the manager serving the visitors is only one. Is it really impossible to add another manager?
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4