I have been using the Internet of this company for about 2 months. Everything is disgusting, from the quality of the Internet to the service. There are no complaints only to installers. Constant disconnections, minor freezes. The Internet was turned off for a week, allegedly due to an accident. Different people in tech support say different things: fire, hardware failure, etc. There are no warnings, there is no news on the site, there is no SMS mailing with a warning. It is impossible to get through. After a week-long outage, the connection was restored and discounts were again. As soon as it starts to rain, the Internet immediately disappears. Last time, the repair team said that the reason for the discounts could be a faulty router provided by the company itself. They said that if the problem continues, then you will just need to change the router. Now, when I call tech support, they tell me that in case of replacing the router, I will have to pay extra. For what? For the fact that the equipment that you rent is faulty? Conclusion: if it is possible to use another Internet, forget about this garbage dump, proudly calling itself a provider.
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2
Алекс К
Level 7 Local Expert
September 25, 2023
It will do, but the number machine didn't work. The staff is very polite, everything is fine.
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Ирина М.
Level 11 Local Expert
July 19, 2022
I have been using it for many years, the service is good, there are discounts.There are no complaints about this office, but you tried to call Almaty in case of a problem, this is something. Is it really impossible for a company to have multiple numbers for these purposes?The management is probably not aware of this problem, the sound of endless music and wait for you to be served, and then turn off. To find out the cause of the problem, you can kill 3 hours and not get through
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Terra
Level 7 Local Expert
August 6, 2022
Excellent Company, reasonable prices, good quality
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1
Лариса
Level 12 Local Expert
July 3, 2023
A large office. Fast service
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1
Игорь
Level 9 Local Expert
April 12, 2023
Cable TV. There is an Internet, someone likes it, who does not,
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1
Алёнка Шарый
Level 18 Local Expert
March 20, 2020
A small cozy office. Competent specialists. They explain everything in detail.
Pysy: negotiations are underway with channel one, they have overestimated the price, and almatv does not want to raise the cost to subscribers.
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Katerina Terekhova
Level 10 Local Expert
December 28, 2019
There are a lot of operators, there is no queue, all questions are closed quickly
Of the cons: there is no parking