AlmaPlus

3.9

465 ratings

Rate this place

Халида Сабитова

Level 2 Local Expert

The modem is not working for the second day. There are no reports of technical problems anywhere. I called the cultural center. They said that the problem was in the neighboring 11th house (12th microdistrict), and we were in the 12th house. And the problem is the same. They said wait until 6 p.m. on May 19th to fix it. Nine o'clock in the evening and silence. This is an outrage. It was the third day. Is this how services are provided? You can't work like this. I will terminate the contract with this company. There is no limit to indignation.

See original · Русский

Имандосов Марат

Level 11 Local Expert

Of course, getting through to them is still a feat. I've been to their central office several times. I changed the equipment, changed it without any problems, waiting 20-30 minutes. Of course, they have staff turnover, but I want to point out that the staff is always polite and helpful. Good luck to everyone.

See original · Русский

Рустам Аликбаев

Level 2 Local Expert

I've been using it for one year, it crashes every two months, and every technician blames the equipment that was changed three times a year. The last failure made me wait for 4 the day of the technician, where they served breakfast with the operators... They never showed up. Tired, I refuse and hand over the modem.

See original · Русский

Фира Брит

Level 3 Local Expert

There is a parking lot in front of the office. The issue was resolved in a couple of minutes. I took off a star (I should have done everything) for the fact that I had to go to the office to turn off the services. There is a huge disadvantage for a company that positions itself as a digital one.

See original · Русский

Татьяна Б

Level 3 Local Expert

The worst Internet, you turn off the channels that interest me without warning. And this is for the New Year??? If you have problems, notify your customers in advance. We could swap your services for more professional companies.

See original · Русский

Ainura Ainura

Level 5 Local Expert

On 16.04, I bought an adapter from them and connected the high-speed Internet service. The adapter does not work from the word at all. I left a request through the operator, on 04/23, two dissatisfied technicians came and said your outlet is not working, I turn on the charger with them and the phone is charging. They're like, let's use it through an extension cord, okay, I got the extension cord, plugged in the adapter. They're gone, and the adapter isn't working again. I called the support service again and the operator offered to bring the adapter to their head office. Are you even adequate???? I've regretted choosing them a hundred times.

See original · Русский

ЦЕР БЕР

Level 12 Local Expert

It's very cold in the waiting room in winter, the heating can't handle it, I don't know how the staff tolerates it, but considering that they almost always get sick, I think it's just because of work. I strongly recommend that the company's management make repairs, in particular the modernization of the heating system, be sure to add underfloor heating, although in the center of the hall, a meter from the walls, where people walk and stand. This is simply not possible, because your feet freeze from the cold floor through shoes.

See original · Русский

D-overman

Level 23 Local Expert

There are no questions to the managers, they are always polite and always try to help. The problem is the quality of the services provided, frequent interruptions to the Internet, and this is upsetting

See original · Русский

Влад Рождественский

Level 2 Local Expert

If it were possible to put less, I would put the most terrible Internet that can exist at all, every day either in the evening or at night the Internet is turned off, messages are not answered , it is not possible to get through, I do not recommend connecting them to the Internet

See original · Русский

Наталья М

Level 11 Local Expert

I have been using the service of this company since its foundation!Professionals work in the office on Aitieva Street!I had to apply!Questions are solved quickly!The office is cozy and clean!

See original · Русский

руслана хан

Level 3 Local Expert

disgusting service, boorish attitude towards customers. The technician brazenly just did not want to come on the appointed day, sit and wait for the whole day when you get a call. The next day, without warning, he showed up and called "why weren't you waiting for me on a working Wednesday at 2 p.m.?"‼️ If it were possible to put a score below zero, I would gladly use this function. I do not recommend this provider as much as possible‼️‼️

See original · Русский

Inna Rubtsova

Level 2 Local Expert

The worst operator. The Internet works every other day. Crashes all the time. It is impossible to work. Only the price is raised every time.

See original · Русский

Ольга Вдовенко

Level 4 Local Expert

Disgusting service. The company turns off the TV every month. After a serious conversation with 3-5 managers, they accept the request for the next day, after 20-30 minutes they turn on the incoming signal and everything works. Yesterday, 06/9/2025, it was turned off again, after several calls, it was turned on after 30 minutes. I rebooted the TV, instead of 60 channels, 23 channels started working, and there is no signal on the rest. Today is 06/10/2025 I went to the office on Pyatnitsky St., again there was no substantive response, I arrived home, the masters came and began to set up the TV, and there they already turned on the signal while I was driving home. The masters said that the TV was not set up. This is a mockery of pensioners, supposedly you have to pay for the repair of 2500tg. What is this? They create the situation themselves to rip off pensioners!!! Where is your conscience and responsibility?! Or do you not know such words?!

See original · Русский

* **

Level 7 Local Expert

The quality of services is terrible, communication is constantly interrupted. To conclude a contract, they come to your address, and this is a separate action, then it turns out there is no technical possibility, then the master cannot. They can only arrive in the afternoon, and you need to stay at home and take time off from work to connect. But this is still half the trouble, in order to terminate the contract, you need to go to their office and write a statement, and take the modem there. They don't take the equipment themselves. And if you don't pay back, they're saving up for rent. And you will find out in a few months, when a round sum has accumulated, although you have not used the services anymore. The provider's service is extremely terrible. If it is possible to connect another operator, feel free to bypass alma TV. All feedback on communication with the operator is real, it is impossible to get through, you hang on the line for 20 minutes, and there is a break, and then in a circle. You write to their telegram bot, they answer immediately, but if there is any problem, then you probably immediately go down the list and your questions are ignored.

See original · Русский

Марина Пангаева

Level 2 Local Expert

The service is at zero. The call center is not aware of the company's affairs, so they lie. They lied to us about a global breakdown for a week, and the office said they fixed it within one day. But at the same time, nothing worked. Calls with fault requests are not recorded anywhere, so recalculation is impossible.

See original · Русский

оксана фидченко

Level 3 Local Expert

They turned off the TV, but it was my fault. I paid for it. I came to the office. I checked everything. The operator said that they would connect the application and that in the end they didn't connect it. It's just impossible to get through to the operator you were switched to, it's just awful

See original · Русский

Оксана Я.

Level 4 Local Expert

Prompt resolution of the issue, I am very satisfied with the service. Anastasia is well done and clever, she checked everything, suggested it.

See original · Русский

Анна М

Level 2 Local Expert

I have been using Alma TV for many years. The console stopped working, and a complete nightmare began. I waited for the master for two days, then they deceive me that there are problems in the area, although my second TV is working, and Alma TV is working for the neighbors, then they simply do not explain the reason, it's okay to sit and wait for days when they deign to send the master, I could not get through. There are no nerves left, it is necessary to change the TV apparently.

See original · Русский

Юлия Фил

Level 2 Local Expert

The Internet did not work five times in a month. And not for two or three hours, but during the day. That is, we did not receive five days of paid Internet. No compensation, no apologies... It is impossible to get through. Music is playing, and units are being removed from the phone.

See original · Русский

сергей иванов

Level 16 Local Expert

The company has gone bad, the necessary channels have been deleted and they offer a more expensive package for viewing them. The Internet in general has become not really slow and often it does not exist.

See original · Русский

Данил Панин

Level 11 Local Expert

Alma TV's central office, now called Alma +, can be contacted here with any questions on television and the Internet, the girls are polite, they will always help and prompt.

See original · Русский

наталия жданова

Level 2 Local Expert

My TV and Internet didn't work for 10 days. The reason: the roof of the house was being repaired. I called the guys from your company, they told me how they would fix it. We'll fix it.I waited, called the company. finally, we arrived, it turned out that the cable at my TV was disconnected! She asked 6 if it was possible to recalculate during this time. They replied: it is possible. but we need a statement. I wrote it and brought it to the Mailin subscription department. That's where it started. young man, I didn't introduce myself, but who told you, your TV is working, you're not supposed to do anything. I want to tell him, yes, I will not die without this recalculation. on the contrary, come, I won't sweat myself in this heat, I'll give you these 2-3, or maybe 5 thousand, give them to your grandmother, because my grandchildren are older than you. let her know how you feel about old people. thanks for the attention!

See original · Русский

Туйгун Муталипов

Level 11 Local Expert

Contacting the call center by cell phone, the operators quickly replied, it was Sunday at 14 07.The problem was on the Internet as I was told the gap is where those are.Having asked when the specialist would arrive, they answered me in the phone book.The question is why it is not possible that the basketball player arrived on the same day.I appeal to the management of alma TV why do you serve your customers so much when an invoice comes to us for services, because we do not say customers, we will keep the morning.The service is completely missing, I hope you are reading this

See original · Русский

Руслан Амреев

Level 2 Local Expert

I use Alma TV for a very bad connection. We pay for 300 megapixels, and we get 160-170 megapixels. Last year they changed the router and put another one on. But the database was not deleted and we are still paying personal money. I have addressed this issue several times. Generally zero maintenance...

See original · Русский

Shuha Semyatov

Level 3 Local Expert

I have been using the services of Alma TV since 2008, there have never been any problems. Thank you for the high-quality service and timely work.👍

See original · Русский

Ирина Лазарева

Level 11 Local Expert

The impressions are the most negative. Managers sell the Internet, which the company simply cannot provide due to the lack of necessary equipment. I signed a contract and terminated it the next day. No one even asked about the reason for the termination. I do not recommend it.

See original · Русский

Ксения К.

Level 2 Local Expert

The quality of services is terrible , you need to pay so much , but as a result, the Internet does not work, they rebooted many times , which eventually does not work ❗ The aperators cannot be reached ❗❗❗ It turns out that the aperators just don 't want to take even the tubes ❗ The wires are thin , everything breaks with the first hurricane , someone does not want to go to repair ❗

See original · Русский

Айжан Шарипханова

Level 3 Local Expert

Terrible treatment of the operators. Maintenance 0. Why don't they pick up the router themselves? They installed it themselves, let them take it away themselves. The operators also steal from me. Allegedly, it's my fault that I don't give back, and I don't pay. How impudent!!!! The Internet is much better in Meganet. They do everything themselves. Brains don't work. Everything is online. 21st century. Ale.

See original · Русский

Гани Байсалбаев

Level 14 Local Expert

good service, our requests were quickly resolved, TV was connected

See original · Русский

Dau Ren

Level 20 Local Expert

I use the package of this Internet + TV provider A great set of channels with good content There are additional services from the provider. Good service, through call centers and messengers, though sometimes it's hard to get through or get an answer. Not the cheapest, but a fairly stable operator But there is one, but a significant CLAIM - this is a problem with the speed of the Internet in the evening From September 1, 2023 to the present day - evening use of the Internet causes only headache and rage! And for more than dozens of appeals, I have not heard about the reasons for this, what solutions, nothing at all. They just mock the customers - they all have the same problem, the response of the operators, and I'm not paying for the service for your problems, even if they tried to answer or even fix it. I tried changing the modem and connecting a faster package and nothing HELPS!

See original · Русский

Самал Аманбаева

Level 2 Local Expert

The service is terrible, I've been waiting for the adjuster to come for more than two weeks to see why our router doesn't work, they feed us tomorrow, they just play football with each other, I ask the above leaders, please figure it out. I have already quarreled with 10 call center operators, it's not much use that they are sitting there answering, People if there is an opportunity do not connect, the worst Internet, I do not ADVISE

See original · Русский

Правда

Level 3 Local Expert

By raising prices endlessly, Alma TV, while removing from the broadcast grid the channels from which the broadcast packages were purchased, is simply disrespectful to customers and a diversion on a national scale.I don't need a TV or an Almativi to watch local channels.I've been a client for more than 20 years, and this is the end. Apparently, the management is not interested in the customer base, they are already provided for.

See original · Русский

Аза Аза

Level 3 Local Expert

I'm a good operator, the speed is stable, I use it for work and games.

See original · Русский

yura tatsiy

Level 13 Local Expert

This company lures me with shares, I connected the Internet with TV for 4600 tenge and I asked how much the price was guaranteed to be, they said that for three years for sure, but after a short time they raised it to 5200 and the Internet and TV started constantly not working, I call them and write to them and they generally don't give a damn the service is terrible it's not possible to get through and not what the operators don't know and all the time there were problems, not through my fault and not in the apartment, but they had the last point that nothing worked for 2 days and they did not know when they would do it and for all the time they never made recalculations and therefore I do not recommend connecting this is my opinion and it's up to you to decide if you want to get used to it

See original · Русский

Егор

Level 7 Local Expert

Disgusting service, not fulfilling their duties, cheating. Do not contact this company

See original · Русский

Илья Панин

Level 7 Local Expert

1 operator was in service when he visited. The queue spent more than an hour to hand over the console. At the same time, crash barriers. I paid for the rental of the console for 15 years every month for 350 tenge, and in okontsovo, you see, I did not bring the remote control. Minus 1500. I connected their ip TV at first, but with this approach I returned home and turned it off.

See original · Русский

Ксения Давыдова

Level 2 Local Expert

polite specialists, fast service. They helped me a lot with my question.

See original · Русский

Сергей

Level 8 Local Expert

I have been using the Internet from this provider in Kapchagai for about six months. At first, problems occurred every 1-1.5 months, then more and more often. The last time there was a crash was 2 days ago. Before that, a week ago. Every time nothing is achieved, the answers are stamped after several hours of waiting. (by the way, as with other reviews on this site). And now the next correspondence with support boils down to "expect repairs on the line." The company is not able to provide services of proper quality, is not able to quickly fix problems, is not able to answer questions about the timing of work. When I asked for compensation, they replied that they had a contract somewhere on the site that no one had ever provided, where it was allegedly indicated. that compensation is provided only after 72 hours of non-provision of the service. I'm looking for another provider.

See original · Русский

Бага Бага

Level 2 Local Expert

Hello, the service is at a low level. You don't call specialists. They don't come. they promise to call back, they don't call back. They keep you waiting for weeks. They are still missing.

See original · Русский

Renatas Shidlovskas

Level 4 Local Expert

Without warning, the channels of Setanta Sport were turned off, now they require an additional payment of 550 tenge. There is no debt. Now they refer to the contract . Violation of consumer rights is evident. Not only are the pixels on the TV constantly, the Internet is lagging, and they change the list of channels at their discretion. Don't connect. Very bad company.

See original · Русский

Nurzhan Nurseitov

Level 8 Local Expert

They change channels as they want, remove interesting channels, they are on the market, I think the very first ones were in cable TV, but everything is only getting worse and worse

See original · Русский

Ольга Билалова

Level 16 Local Expert

Good company. Quality of services at reasonable prices. They react quickly if there are problems.

See original · Русский

Sahalbai Bazaric

Level 12 Local Expert

I don't know who has it, but their internet service in my area is disgusting. In 2020, in July there was an accident lasting 2 weeks, then in August, already lasting 3 weeks. And at that time it was impossible to use it normally. There is no speed greater than 100mb. We switched to Kazakhtelecom. There was a problem with them, they returned to Alma TV for a month, and those Internet is turned off once a day at 10 pm for 10-15 minutes, and then it was turned off altogether, but by that time the problems with Kazakhtelecom had been solved and I am happy to use the Internet provided by Kazakhtelecom. And the speed is higher, and there are fewer problems

See original · Русский

Джулия Принц

Level 3 Local Expert

The worst Internet I've ever seen. Previously, at least they reacted quickly, but now they can't get through.

See original · Русский

Влад Титанов

Level 5 Local Expert

I used it for 1.5 years, everything is OK. Internet failures are not common when I left the office, I was disconnected without problems and imposing something from above.

See original · Русский

Нурлан К.

Level 2 Local Expert

The technician called, but in fact no one called!!! You call, and the support service says they haven't reached me! They don't want to work normally!!!

See original · Русский

Айман Магажанова

Level 4 Local Expert

Not attentive employees. I really like the programs, but the service is very lame

See original · Русский

Жанна

Level 3 Local Expert

A terrible telecom operator, problems with the Internet began on June 2 and so far, no reaction, you write to the bot, you get an answer- restart the equipment! 😡🤬😠, there are no words!!!! As always at the end of the month and on Friday, the Internet is very weak on weekends, so now, it's all the time!!!!

See original · Русский

Мария Плюснина

Level 2 Local Expert

If there are any problems, they are fixed for a very long time. And problems often occur. And stay off the Internet for a day or two, or maybe a week. The speed does not reach 100 MB/s. The Wi-Fi of the modem is also terrible, you rarely watch anything normally from the TV without interruptions.

See original · Русский

Алексей Мартынов

Level 6 Local Expert

It was here a long time ago ... But, right on December 31, the reception of channels disappeared ... They only called, you know, when the city more or less calmed down... On Saturday ... They said that tomorrow (!!! on Sunday) a technician would visit us ... And really, he came, he fixed everything in 15 minutes!!!

See original · Русский

AlmaPlus

185 reviews