Алматинские тепловые сети, абонентский отдел
37 reviews
January 13
It's a useless place, employees stupidly walk back and forth, or communicate with each other, very, very long service, I lost 2 hours of time just in line, although there were only 3 people in front of me, the call center is not working, I don't even need to call
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February 10
People are not competent, it's terrible, I was driving from the end of the city and it turned out that I took a taxi in vain, they sent me to another address, they don't take phones
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March 8
the staff is polite, well explained
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September 19, 2024
The most adequate branch. They always help to resolve issues politely, patiently and in detail.
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May 28
Communication with the public is the same as in similar organizations...Go there I don't know where
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November 8, 2024
I did not expect it, it is very conveniently thought out. Good specialists
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April 1
Well done!💯💯💯
We stood for a day and held out for the night!!!
Keep it up!
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February 18
Promptly serviced, I recommend
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December 26, 2023
Quickly, efficiently.
It's bad that when searching, they give "heating networks,"
and the settlement department with citizens, at a different address, although not far away. But both taxi drivers and those who are experiencing difficulties when searching for the first time.
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March 6
Muddy office, ask how much it will cost for heating and it will become clear to you
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May 25, 2024
The staff seems to be stuck in the past, they are rude and answer uncomfortable questions through clenched teeth. A monopoly is a monopoly . It's time for the prosecutor's office to pay attention to this organization.
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1
January 22
Good service professionals
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June 10
Tariffs increase several times a year
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April 17, 2024
I liked the organized work, there are no queues, I quickly solved all the issues.
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October 22, 2023
The first time they didn't really help, the woman served, she didn't know basic things, the second time the man served, he immediately told everything and was satisfied
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3
February 14, 2024
Always fast, polite and detailed! Well done operators!
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2
November 12, 2022
I have a very good impression of this institution. And this is not said for the sake of a red word. The queue is electronic. I received answers to all my questions quickly and competently, let's even say in a friendly manner. I was satisfied with the service.
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2
September 22, 2024
It's a scary place, very scary people, run away from there without looking back!!!
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1
August 9, 2024
On the other hand, my school seems to be normal
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September 21, 2023
An ordinary Soviet , but modern office . What else can I say . Let them work
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November 20, 2023
Qualified specialists work!
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May 6, 2024
The manager is rude and raises his voice
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September 7, 2021
Operators are often not attentive and slow, in particular the younger generation. It feels like they don't hear you at all, but just nod their heads...as a result, they make a lot of mistakes, because of which they have to visit this "hot spot" again and fundamentally ask for more experienced, older specialists.
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February 7, 2022
Now both guards and operators seem to be working normally! It used to be tin! And a civil parking lot was made next to the building!
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June 21, 2023
Treating people like cattle. Disgusting service!!!
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May 21, 2023
Fast and high-quality service!
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June 5, 2021
I recently signed a contract on behalf of a legal entity. Everything was explained clearly, and I quickly collected the necessary documents. They called when the Contract was ready. Thanks! Everyone would work like that...
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November 10, 2021
I addressed the issue of incorrect charging for heating, the error was corrected, and we apologized. The organization of customer service is normal, although we had to wait a long time.
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May 21, 2021
Finally, digitalization has penetrated the heating networks. The speed and quality of service have increased significantly, although there is still something to improve. In particular, the courtesy of the front office staff
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November 15, 2023
Everything is super
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December 21, 2022
The problem with parking
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November 28, 2022
Everything is fast and clear
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November 26, 2020
Unfortunately, there are no words. This company was supposed to be the locomotive of the entire energy sector, but for now it's a swamp.
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3
June 4, 2021
The company is stuck in the 90s. The service is appropriate. However, recently, an electronic queue has appeared (without the ability to sign up on-line).
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3
June 17, 2021
A bright building. Excellent service.
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April 26, 2022
The service has become better
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December 29, 2021
The problem was solved quickly.
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January 10, 2021
We discussed it normally
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