Almaty Su

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47 reviews

Level 2 Local Expert
July 4, 2024
Hello, today, on July 4, 2024, the water was turned off in the Zhetysui district at about 8 a.m. without notifying people, to which the operators of Almaty su respond that they were notified through the media and that water will be given at 22:00, okay, young people and if old people where can they find out. The time is 21:49 there is still no water, they called the emergency service again, now they say that water will be given at 24:00. Some have small children, some have old people. What should I pay for? For turning off the water almost every single day? Without warning. For that, you require payment at the time.
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Level 2 Local Expert
July 2, 2024
In the Aigerim-2 microdistrict on Akatayev Street, opposite houses No. 39 and 44, a manhole will soon fall into the sewer networks. The hole near the hatch appeared there about three months ago, but it is growing rapidly due to passing cars. If a collapse occurs, this branch of the central sewerage network will be completely blocked. Where should I turn with this question?
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Level 2 Local Expert
January 22
Cool center called almost the whole day on 22.01.25, except for music and a polite answering machine, no one answered. The website is not working.
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Level 2 Local Expert
August 9, 2024
08/08/2024 in the morning I applied to the emergency room that there was no water, they said they would come, they did not arrive. 08/9.24 in the morning, they didn't even see my application and weren't going to come. It is still not known when they will arrive. We sit for the second day in the heat without water.!!!
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Level 4 Local Expert
July 7, 2023
I can't get through to any of the phone numbers listed on the site. The call center, after pressing the numbers, resets, does not connect with the operator! I'm calling within 2 hours!!! Where can I send an application for sealing a communal meter in an apartment building, Rayymbek 247 RESPOND!!!😡😡😡
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Level 4 Local Expert
July 21, 2022
There is a catastrophic lack of water pressure in the Nauryzbay district. It is impossible to wash the dishes and simply wash. Every year there are constant excuses, then the pipes are cleaned of silt, then the pumps are not being repaired, while a new water supply system has been laid that does not function, and it is unknown when it will be launched. The services are silent, there is zero reaction, there is no water pressure, annually! Almaty SU does nothing and does not try to normalize the pressure in the area of the Alatau sanatorium.
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Level 2 Local Expert
November 9, 2022
I would like to thank the contract department for their work, for the high professionalism of the staff and their communication skills, for their efficiency, of course, for the warm welcome and for the high quality of service 💖💖💖
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Level 3 Local Expert
June 9, 2022
No phone is answering. When the water emergency service arrived with problems with the water pressure, instead of digging up a well littered with stones, they went to look at the central one with illegal insets)an ordinary substitution of work and fake repairs is an unsubscription. The emergency services of the Turksib district work disgustingly.
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3
Level 2 Local Expert
June 20, 2022
We were told that the sewer pipes were clogged and cleaned allegedly with the help of a mole hydrodynamic installation. They said that the sewer networks of our house were not accepted on the balance sheet of Almaty su LLP. Our house is already 5 years old, there is a contract with Almaty su. How can it be that the sewer networks are not accepted for balance? Is this possible?
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Level 2 Local Expert
April 2, 2024
You always call, there is no result, they come and look and leave
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3
Level 2 Local Expert
October 6, 2021
Due to a water leak in a neighbor's well, the asphalt at our house collapsed, before entering the house, there was no reaction from the emergency service. I can't get into my own house, they promised to fall asleep from the emergency service, completely ignore, children don't go to school, don't go up, don't go out, it's snowing, everything goes into this hole measuring three meters and a half wide, 60-70 cm deep, the cold is coming, as it goes on, the problem is only ours. There are not enough nerves for the attitude of employees. Everything is for the consumer, for the people...what else can we do for you?..
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Level 8 Local Expert
February 23, 2021
Everything is fine and the service and the queue is moving fast, but one big thing is THAT there is no parking, you have to park in the courtyards against, where the villagers constantly swear. I am disappointed with the company, I have submitted the documents for termination of the contract. When I arrived to receive the termination agreement, the client relations manager sent me to the Almaty district branch of the SU company for approval. They said go get it there, although the documents were handed over to the office. And there, that it will be necessary to go somewhere else, no one deigned to warn.
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Level 3 Local Expert
April 6, 2021
Complaint about the inadequate action of the Head of the Department of Analytics and collection of accounts receivable Zhumagulov Olzhas (official. the number 2276078 was constantly out of order and they let us contact him by his mobile phone). Today, on April 06, 2021, I found out by phone why this head created such a rapid activity to collect alleged debts. without notifying the owners of the apartments (tenants) in a compartment with the Notaries of the city and KSK and CHSI is conducting a downright dubious struggle to collect debts. At the same time. the owners of the apartment did not know about the existing cold water debts. For example, no one invited me to court on January 28, 2021. . and on March 29, I find out from the CSI, with the filing of a Notary's Decree, I was arrested on all my existing accounts. based on executive inscription 524 dated January 28, 2021. which I hadn't even heard of and no one had notified me about. When talking to him on his mobile phone, this employee of yours behaved very nervously. He answered the exact questions posed rudely. that he doesn't notify anyone. and the seizure takes place from its submission to the notaries. and further, this activity of Zhumagulov calls into question his cleanliness. for working with clients on accounts receivable. and in general, to question the reputation of the city water channel. Mr. Almaty. I ask the Management of Gorvodkanal to check the purity of its activities. having checked his conversations with notaries and CSIS and with the chairmen of the KSK. on his mobile phone. and to check in relation to Zhumagulov Olzhas an official check for his boorish and very quick action to withdraw money from the owners of the apartments. it is he who is in the interests of probably a commission of 25 percent. from the amount of the debt. otherwise, how can you understand about his failure to notify the landlords of the existing debt. If only I knew. I would have paid right away. I personally read the executive inscription from CHSI only on March 29. from the moment of my acquaintance + 10 days. so, until April 09, I had time to sort out the formation of debt 79478,29. but, why put an arrest on all my accounts for this amount. although I disagree and demanded an explanation from him. to which he hissed right into the phone and said. that I was calling his private number. . whereas he doesn't sit on his desk at all and doesn't answer his work phone. A letter has been sent to the competent authorities with appropriate evidence of inappropriate behavior by your employee. With respect, Atirkul. g. Almaty. Alimzhanova street 84 sq. 22
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Level 3 Local Expert
December 25, 2022
There is no water in the Kamensky Plateau area along Observatory Street, I have been suffering without water for the fifth day. There was no water in the summer either. The 21st century is a disgrace. Where is the water?
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July 28, 2021
Almaty is a hotbed of corruption. I explain that in order to renegotiate an apartment contract, documents are required that need to be collected for 2 months!!! And this is a waste of time and money!! For an ordinary citizen, neither a policeman nor an employee of the prosecutor's office and akimat, this is a very heavy burden!! Here is a list of those documents that these smart guys from this organization require; 1) an identity card, 2) a certificate of an individual entrepreneur, if available, 3) title documents, a purchase and sale agreement, an act of ownership...And attention! certificate from the PSC of the frame of real estate ownership!! Since when has the certificate from the PSC been a title document? .. Okay, let's go further 5) The data that are the basis for calculating the volume of water consumption and sanitation (calculation of water consumption and sanitation)! That is, you need to look for a private project LLP that makes this calculation for money!!!! 6)A copy of the contract with Almaty Thermal Networks LLP when connecting to hot water supply services!!!!! Lol my apartment is older than the parents of those cunning corrupt officials who wrote these tricks! The apartment has been connected to hot cold water since the mid-50s of the last century!!!! Why am I writing this review?? All these paper coupons are made in order to get a bribe!! Since in order to make a regular renegotiation of the contract, you need to give a bribe!!! By the way, a lot of intermediaries from among the employees of Almaty Su work in this field. As a citizen of the Republic of Kazakhstan, it hurts and offends me that in all structures of the State and housing and communal services there is an outright robbery of the people .. Where should I complain?? To the president?ElBasy KNB Prosecutor's office? It 's all in vain to vote with a suitcase !! Nobody cares
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4
Level 12 Local Expert
July 28, 2023
Water problems have been going on for a week now. the first few days at least dripped. Not a drop for the last two days.
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Level 10 Local Expert
October 26, 2021
From 11:00 to 11:30 quartz movement, from 12:00 to 13:00 lunch, open until 5! No one can really explain anything, Your anti-bullying methods lead to a crowd of people on the street and this whole crowd comes in
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Level 9 Local Expert
May 24, 2021
It's been a month now that when they decide to come there and draw up an act, I decided to do so now I'll write a complaint, I'll write more to the boss because I can't go to the hospital because of this, I'm waiting and waiting! A careless attitude, they don't know how to talk, in general I will write everywhere!
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Level 5 Local Expert
January 27, 2020
I want to ask the officials what prevented them from the Address certificate, which is required by almost all organizations, this paper version, which is being filed. and which the thick-headed officials have removed. But an analogue appeared.a certificate of real estate, which does not have a residence permit, changed the awl to soap.. In the Almaly district PSC, I think that in others, the information service has been removed, citizens are rushing back and forth, not knowing who will help them. Not everyone has a modern phone that has a vacap, so there are queues to specialists who help get the necessary information, again queues in which you can stand for 2-3 hours. The leadership of the PSC cannot organize decent work, apparently there are dumb majors from Bolashak sitting there, but with family ties. I just realized that I wrote in Almaty SU, and where to write a review about the PSC is not clear., but it really hurt.
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Level 4 Local Expert
October 1, 2020
After the visit.. I began to understand why grandmothers, etc., who do not have much money, go to the pump for water. It costs money to connect water to the house and you need to give it for work, topography, design organization, then more workers, a meter....
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Level 5 Local Expert
June 7, 2021
The service is terrible, phones do not take, then it is impossible to contact contacts, please do your work conscientiously, I hope you take action
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4
Level 2 Local Expert
April 16, 2022
You type , you wait for the answer to be reset . I don 't understand what kind of service this is .
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Level 4 Local Expert
October 15, 2021
Today, October 15, 2021, rusty water is flowing from the tap!!!! What are you even thinking about there!!!!!
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Level 9 Local Expert
October 13, 2020
The operators of the phone 2276967 brazenly reset the call after the end of the lunch break. Can't they get enough?
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Level 17 Local Expert
February 17, 2020
I went to register new counters several times and as a result, they barely did it to me for the third time. The stupidity of operators sometimes leads to delirium tremens
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Level 7 Local Expert
March 15, 2021
You can't get through!!!! Half a day on the line!!! Why are you having lunch with the whole team and the call center?
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Level 3 Local Expert
May 16, 2021
The phone is not picked up, the multi-channel phone is constantly shaking
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Level 4 Local Expert
September 2, 2019
The technical development department is an engineer named Nurzhan, very polite, explains everything in detail
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4
August 3, 2019
People are polite. You finish your work there quickly and conveniently.
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Level 20 Local Expert
August 23, 2020
A friendly team. A classmate is working
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Level 20 Local Expert
January 27, 2020
A very convenient payment system through the terminal, when he counts everything himself
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Level 7 Local Expert
November 12, 2020
What should I say? Monopolists and that's it.
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3
Level 9 Local Expert
June 20, 2019
And what can I say: it works, it gives water, it regularly sends receipts. Well done!
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Level 12 Local Expert
February 15, 2021
A good enterprise
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Level 3 Local Expert
January 26, 2019
The operator was not experienced, but the problem was solved, however, after the second visit.
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1
June 23, 2020
The emergency service is always working
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3
Level 3 Local Expert
January 2, 2021
They reset the phone
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Level 5 Local Expert
March 19, 2020
Open the parking lot for visitors
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Level 12 Local Expert
July 3, 2018
Soviet Socialist, how many more years must pass for the service to appear there
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Level 15 Local Expert
January 27, 2021
Complete lack of efficiency
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Level 6 Local Expert
November 9, 2018
State Enterprise for water supply and Sewerage
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Level 5 Local Expert
April 3, 2019
Everything is clear, the staff will always help
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Level 8 Local Expert
June 9, 2019
Another hotbed of bureaucracy
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Level 7 Local Expert
March 19, 2021
Good
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Level 6 Local Expert
August 20, 2019
Friendly staff
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Level 16 Local Expert
March 30, 2019
Fast service
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Level 5 Local Expert
March 21, 2019
Very good
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