Excellent service. Friendly staff. A competent approach to clients. Convenient location. A modern office. The waiting time is a maximum of five minutes, and the manager will see you.
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Илья Шипков
Level 4 Local Expert
May 19, 2024
One of the worst service centers in the city. At such prices, the process is dragged out for an indecently long time. Both the design process and the work itself. I expected the laptop (cleaning) for a whole week, although the work itself takes a maximum of half an hour. The staff is terribly rude and doesn't even seem to want to take on a job, even the simplest one.
I have applied to this service more than once - and every time there were some difficulties. But I will not apply here anymore.
A small addition: the laptop was given out in disassembled condition, with the words "here, take it away." When asked to assemble it, the "master" reluctantly snapped the lid shut. I had to tighten the bolts at home on my own.
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Амина Байжасарова
Level 4 Local Expert
June 21, 2024
In short, I'm sharing my experience. I think it will be useful.
I came with the question of repairing the MacBook.
I thought it wouldn't work under warranty, but it turned out to be a warranty case.
Everything was done for free and, it seems, with high quality. However, I had to wait 10 days. But, I saved my $))
By the way, the office is very cozy, the staff is responsive. It's nice to be here.
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Марат Балтагожин
Level 24 Local Expert
December 17, 2024
A so-so service company, the prices are sky-high. It used to be one of the top companies, but now the level is below average
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Kirill
Level 5 Local Expert
December 26, 2023
Extremely unpleasant service. I handed over the MacBook M1 for cleaning the keyboard, made a "diagnosis" and was told that the board needed to be changed. However, before putting the laptop into this grief service, absolutely everything worked - the only reason I handed it over at all was the sticky keys. After I took it away from the diagnostics, I found a problem that I could not connect to WiFi and now the laptop is not blocked by pressing the Touch ID button once, while the touch ID itself and pressing it repeatedly works. While I'm figuring out what else these workers have "diagnosed" for me.
So that you don't think that I am a "competitor" or something like that, here is information for you on request:
Denis Aksinin Master
Order number 08131107141
P.S. Unfortunately, it is not possible to get through to the service
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Ainura K.
Level 5 Local Expert
November 11, 2024
Good staff. They will consider all options for repairing your gadgets
, they have serviced two phones
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Vassiliy Perevyshko
Level 6 Local Expert
January 31, 2024
There are types of work that can only be entrusted to them, such as data recovery. But the service is very expensive, sometimes it turns out to be cheaper to buy new equipment than to repair the old one here. There have never been any complaints about the quality.
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Birzhan Isakaev
Level 4 Local Expert
November 2, 2023
Very long service , registration. At the 1st and 3rd checkout, 5 where you pick up and hand over the equipment is the fastest. I came, there were 8 people in front of me. The queue was an hour and a half before me. I sat and listened to the problems of visitors, they could be served much faster.
Update from November 2, 2023, nothing has changed guys, I'm waiting for 50 minutes to pick up the purchased discs from the warehouse..everyone here doesn't care, 10 people came and left before me.
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Гуля Жек
Level 2 Local Expert
December 3, 2023
Thank you very much! Promptly, accurately, and customer-oriented. It is probably advisable to come early, we did so and received excellent service.
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Людмила ааааааа
Level 7 Local Expert
March 18, 2024
Professional service, service center, attentive, qualified staff, parking.
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Dina U.
Level 2 Local Expert
September 13, 2023
I am very satisfied with the service. Special thanks to Vladimir, an ALSI Service engineer, who recovered data from a hard drive that had significant physical damage. The disk was not detected by the system on the computer due to several thousand damaged areas. Very professional job!
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Александр Полторацкий
Level 9 Local Expert
October 27, 2024
Very helpful!
Well done!
Thanks!
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Дмитрий Динякин
Level 23 Local Expert
May 2, 2022
I will not be afraid of this word "The only" official computer equipment service center in the country for almost all well-known brands! I personally have no complaints about the quality of the repair! But the service is very much delayed when making applications! The waiting time can be up to an hour and a half! I personally have not been able to get through to the service specialists once in a year and a half! But as I said before, in the case of a warranty case, we all simply have no choice!
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Pavel Ni
Level 7 Local Expert
October 1, 2024
It would be irl but expensive. They do not undertake complex repairs
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Елена Мершиева
Level 3 Local Expert
December 17, 2022
Terrible service! There are girls with pouting lips who barely move them. They don't even think to help you with anything. It seems that their task is to make sure that you never have the desire to return here again. During the entire conversation, the most frequent phrase was "not responsible." It was more pleasant to communicate with the robot Ruslan in the Caspian Sea than with a girl at their reception. She left with a full feeling, You solve your problem! Fire everyone, and don't embarrass Apple
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Владислав Ткаченко
Level 11 Local Expert
May 24, 2024
They answered the questions quickly and promptly, and suggested a solution.
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Сауле Мусакулова
Level 4 Local Expert
September 9, 2024
I live in this house shop all fresh pastries puff pastry sausage, flatbread
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Руслан Кишкенебаев
Level 2 Local Expert
November 18, 2024
the worst service in the KZ.
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Oleg d.
Level 2 Local Expert
August 26, 2023
Good service, competent craftsmen do everything efficiently and on time
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Sergey Kalnitskiy
Level 13 Local Expert
December 25, 2022
Everything is well organized, reception and delivery. Qualified specialists. A convenient system for informing about the progress of work
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Дмитрий Пантелейкин
Level 7 Local Expert
November 27, 2022
Everything is perfect, but the call center does not always provide up-to-date information on the order.
As for the service itself, everything is fine
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Наталия Гайворонская
Level 8 Local Expert
March 13, 2023
I have no complaints yet. Polite staff, order, electronic queue, quick breakdown diagnosis. I recommend.
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Александр Тарабанов
Level 4 Local Expert
November 28, 2024
Professionals
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Асет Абдрахманов
Level 6 Local Expert
June 12, 2022
They are squeamish about customers, if you come with an old computer, then in order not to take it, they try to diagnose the device, not to mention the price, making the diagnosis incurable, had to wait a long time.
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Татьяна К.
Level 7 Local Expert
August 19, 2022
Excellent specialists!
Friendly, attentive to the client. You can trust your equipment!
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Dark Kapashev
Level 5 Local Expert
September 1, 2023
Nurzhanat's manager works especially well.
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Bizhan Abishev
Level 15 Local Expert
December 21, 2023
Some of the smartest people work here
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Ольга О.
Level 3 Local Expert
September 7, 2023
Excellent service! High-quality repairs
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Диана Козырева
Level 6 Local Expert
May 27, 2022
The issue of airpods with a factory defect was resolved very quickly. The frenzied queues disappeared due to the number system. Everything is great
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Ilya Orlov
Level 6 Local Expert
November 28, 2021
The best service and, if I'm not mistaken, the only one certified in Kazakhstan for Apple technology!
Solve every problem, change the equipment under warranty
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Евгений Мерзляков
Level 9 Local Expert
December 17, 2021
An interesting attitude to the repair of non-warranty equipment. We do not repair, we replace the components entirely. A good approach, but expensive
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Artur K.
Level 6 Local Expert
March 10, 2022
I do not understand how this company works at all, you need to call the call center for at least an hour, the online consultant responds every 3 days, I am generally silent about e-mail.
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Алексей Черников
Level 14 Local Expert
April 21, 2024
Everything is fine
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Мадина Камалиева
Level 7 Local Expert
July 7, 2024
Everything's fine
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Макс
Level 11 Local Expert
April 5, 2021
Prepare for the fact that if your device is accepted under warranty, you are being done a favor. Treating you like dirt from under your nails. And I'm not talking about the technicians now, but about the reception. The most disgusting service, the quality is stuck somewhere in the noughties
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Dmitriy Lukyanov
Level 8 Local Expert
March 18, 2020
I don't know about the quality of the repair itself, but the fact that they are looking for any reason to withdraw from the warranty is a fact! The glass on the Apple Watch burst - and Apple itself recognized this problem, but the service was refused to me, because in their opinion there was a mechanical impact, although when I asked to provide an Act describing exactly how they determined it, what expert technique was used to identify on what equipment, etc., they told me that this is the opinion of their "specialist" - he decided so. But, I can pay them one and a half of the cost of a new watch and I will be given them in return
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Виталий Б.
Level 3 Local Expert
March 20, 2020
I work for a large trading company. We took about 2000 iPads in the Russian Federation with a service license throughout the CIS.
In the documents, Alsi is listed as the official service center for Apple products. But they refused to accept a factory defect for diagnosis.
We wrote a letter that the organization would provide an official refusal of service for the third month without a response or greetings. You call the standard answer, wait for them to answer you.
We call where we purchased the equipment, they say that the Alsi company is obliged to accept service.
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Александр Корнилкин
Level 6 Local Expert
September 10, 2020
I am engaged in user support and very often I have to send them to the Alsi service center with various breakdowns, the feedback from my users is always positive.
The disadvantage is that it is unrealistic to get through or receive an answer to a request by e-mail.
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Василий Перевышко
Level 3 Local Expert
October 9, 2020
The specialists there are competent, but cunning. If you don't mind the money or you have a warranty case, then you can apply. But if you can find a good master not at an exorbitant price, then you definitely are not here. And I think they reset the phone on purpose when they call them for a long time.
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kira ali
Level 2 Local Expert
November 21, 2020
The staff is rude, not friendly, and lanky. From the queue of 3 people, they make an imitation of violent activity. Getting through is the same problem, but after answering they try to get rid of you as soon as possible. I do not recommend contacting this service.
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Тимур Смагулов
Level 11 Local Expert
August 18, 2022
Poor service and strange rules. They invent reasons on the go
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Владимир Соловьев
Level 17 Local Expert
October 15, 2021
It is expensive, but almost everything is done and one of the most "civil" services))
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7fridays event
Level 5 Local Expert
May 31, 2022
The worst service in the city, boorish attitude towards customers.
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Sergey Fedorov
Level 10 Local Expert
December 16, 2021
The staff at the reception is not just impolite, but rude and boorish.
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KovalskiDK
Level 9 Local Expert
September 29, 2021
We did everything perfectly! Quickly and without problems
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Виктор Геннадьевич Агафонов
Level 9 Local Expert
September 30, 2023
Pros
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Арсений Ж.
Level 4 Local Expert
January 15, 2022
Very long equipment diagnostics , waited 5 days((
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Зара
Level 6 Local Expert
January 27, 2023
Sooooo long diagnosis. The call center does not take the tube
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Anonymous review
April 10, 2021
Excellent service. The experts explained and showed everything.
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Юлия Черник
Level 2 Local Expert
October 27, 2020
It's a terrible place. The staff is homey, starting with the guard. They violate the warranty repair deadlines provided for by law.