A lot of fuss, little use.
The experience is as frustrating as possible. We chose a black tile that we liked for a long time. The consultant nodded and assured me that everything was there, that it would be delivered in the best possible way and without problems (!) to their own warehouse in another city where I live. As a result, it turned out that you need to pay extra for this shipment to the warehouse. And moreover, after the fact, randomly (I looked at the payment invoice) It turned out that a tile of a different color was ordered and delivered. No one could answer my inquiries and calls to find out what color the tiles were eventually brought. They turned the arrows, endlessly clarified something, contradicted each other. It was impossible to solve anything remotely, we had to spend time on every little thing and drive up to their office. Of course, the tile turned out to be the wrong color that we wanted. And the right color was not on sale at all. That is, the consultant fooled her head for almost a month absolutely in vain. They agreed to issue a refund and promised that it would be possible to do everything from another city, where we were. And then, in their best traditions, they said that they needed to go from another city and receive everything personally. Incompetent employees who contradict themselves and make a lot of promises, which in the end were not worth a damn. Just wasted time and nerves.
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1
Show business's response
Александр Казак
Level 10 Local Expert
April 24
I would like to start with good impressions about this salon on Derzhinsky: for the first time, when I was doing repairs in the apartment, I was offered a wonderful collection of tiles for the promotion. The tile was leftover, but in the right volume and appropriate quality (of the same tone, not broken). I did the styling and trimming myself (touching the trimming is amazing). But, I had to apply another time (a friend asked me to make repairs to his bathroom). Naturally, against the background of good impressions about the quality of the product, I turn to the same place, but this series of tiles naturally did not work. Another format and manufacturer were quickly found as an alternative... And here it is a miracle of the marketing approach - picked up from one batch, delivered and... Immediately, the loader, who was offered to me as an additional service, informs me that there are a lot of broken tiles... they began to check and as a result, 6 pieces of 30 tiles were broken. The claim was answered on the call: "Have you checked everything? Because we won't change the car twice!" Fine. Rechecked - yes - 6pcs. Fixed it. I start working with the tile- prune it- and in the middle of the time it begins to dissolve the cracks. Naturally, it does not break along the cutting line. I'm calling - this tile is not of high quality. It has internal deformations clearly obtained during transportation. What should I be redirected to the complaint department for?and that I would make a video of how I cut. There I was offered to change the cutting method from dry to wet. Well, if you are not satisfied with the product, return it.In long attempts to convey to them that the product is a complete nonconditioner, I failed - they claimed with confident arrogance that the product was of high quality. As a result: two tiles were cut and both were broken not according to the cut. The remaining tiles are returned, these two cut tiles are not accepted for return, the delivery is irrevocably paid, the movers are with them... The result is one - for the second and last time I turned to this charade from a warehouse in the middle of nowhere. A SCAM with beautiful managers.
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2
Алена Сенкевич
Level 13 Local Expert
September 2
If you want a more interesting tile, not of Belarusian production, you are welcome here. An excellent selection of interesting models. Especially the wide format, which was important for us.Friendly and competent consultants