Amdby
57 reviews
November 5, 2024
02.10.2024 I bought (with home delivery) a washing machine. By the way, they made delivery at 12 a.m. of a cargo weighing 133kg. 08.10.2024 I made an application for an exchange and refund, as three functions in the machine did not work. We took the car for warranty repair on 12.10.2024, it's good that at 8 pm. And went underground. I called them myself on 10/22/2024, after several switches by different operators, I was informed that the service center found only two problems out of three, and they do not see any problems in the fact that the washing gel and conditioner are not taken from the washing machine tray. And that they need a few more days to make repairs. Finally, on 10/30/2024, I receive a call from the manager, saying that the washing machine has self-cleaned and there are no problems and that they will bring it to me on 11/22/2024. I hire movers again, but when the car arrives at the entrance, it turns out that the body of the washing machine is cracked. No one warned me about the fact of external damage during repair or transportation. And how could I agree to defective equipment for almost 5,000 rubles. New, without discount for markdown due to defects. I immediately informed the manager about this fact by phone, and made a written request on the website. And today 05.11.2024, I do not have a washing machine, I have been paying for it for the second month, because the percentage is dripping, and all this time I wash the old-fashioned way in the bathroom, tearing my back and tearing off my hands. And AMD managers.Bye, they don't even get in touch! There is no direct phone to the warranty department, you have to call the sales department, and there they only promise that "they will call you back."
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1
December 21, 2024
In 1.5 weeks, I ordered a gas stove for Christmas for my parents, they called back a couple of days later and said the delivery would be delayed for 3 days. Of course, I agreed, but inconveniences happen, I agreed on December 21st to be delivered, and what was my surprise when on the evening of the 21st I didn't even get a call from the curiosity to clarify where my order was, it turned out that the stove wasn't even in stock.... And the manager's response was simply: "There is no stove and therefore it is not When asked why I waited 1.5 weeks and no one told me, "Some manager forgot to call you for some reason." Now the price of these products has increased and I will have to overpay by 150 rubles. Great price for choosing this company!
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1
September 23, 2024
I ordered a coffee machine, after 4 months I stopped brewing coffee beans and the cleaning function stopped working. I took the car to the pick-up point for transfer to the service center and diagnostics. We transferred the car to the Triovist service center (21st century). There has been no information from the service center for 47 days. The amd service center itself.by has never called first, all the information has to be pulled out with ticks. I've been calling for four weeks and they ask me to wait. On the forty-seventh day, it turned out that just on the day when I called them, a response came from the service center, the warranty was denied. AMD service center managers.by, when transmitting information to the Triovist service center, they did not send a request statement with the machine, which indicates all the malfunctions.
In addition, after talking with the specialists of the Triovist service center, it turned out that the car was diagnosed 3 days after its transfer to the service center amd.by
The 53rd day of diagnosis and repair is underway, the car has not been diagnosed. I ask the heads of the service center To order a coffee machine, after 4 months they stopped brewing coffee beans and the cleaning function stopped working. I took the car to the pick-up point for transfer to the service center and diagnostics. We transferred the car to the Triovist service center (21st century). There has been no information from the service center for 47 days. The amd service center itself.by has never called first, all the information has to be pulled out with ticks. I've been calling for four weeks and they ask me to wait. On the forty-seventh day, it turned out that just on the day when I called them, a response came from the service center, the warranty was denied. AMD service center managers.by, when transmitting information to the Triovist service center, they did not send a request statement with the machine, which indicates all the malfunctions.
In addition, after talking with the specialists of the Triovist service center, it turned out that the car was diagnosed 3 days after its transfer to the service center amd.by
The 53rd day of diagnosis and repair is underway, the car has not been diagnosed. I ask the heads of the amd service center.by contacting me to resolve the issue.
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1
June 28, 2024
I ordered a hair iron.
They sent the goods that were obviously defective with a leaky wire, while they did not forget to put the documents on the return of the named product to another store due to a defect)
“Those. support” responds with a couple of messages a day, that is, it took 3 days to negotiate a refund for the product.
Refunds are made only in cash, for which you need to go to them at one of the pick-up points.
It's just a disgusting job, both for the store itself and for the “support” service. I do not advise anyone to buy anything from them.
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1
June 21, 2023
The most convenient point to the house. It is always available and the specialists on the ground are mega pleasant. However, it's too stuffy to sit there in the summer. I hope that at least fans for the summer period will be purchased for sellers and visitors.
The delivery itself will also fully satisfy my modest needs for some items from time to time. Definitely, if I order anything, then only with delivery to this pick-up point.
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April 24, 2024
It's just terrible. Three times in a row, the wrong order is brought, it differs in name , model , shape and price (they bring a cheaper product), they do it intentionally. They are withdrawn from sale and put up again a day later (although the call center operator sees that he is going to the pick-up point for another order. He called and explained everything to no avail. They just breed people. + If you ordered to the pick-up point day in, day out, you will be sure that the delivery notification will arrive 5-10 minutes before the pick-up point closes, but that's the point, everything is revealed if you were not on time, but your product is not there))) read reviews on other sites, the store does this on a regular basis.
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1
October 3, 2024
They ordered a washing machine, brought it, threw it away and quickly left, saying that they would not wait for unpacking. This is not their responsibility. As a result, the car with a defective rubber band was hit from behind so that the whole side bent. They did not agree to the exchange and they did not return the money either!!!!
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November 19, 2024
It's a disgusting store. The second time I encounter a situation with them (first a curling iron, then a washing machine), when the product is available on the website, you place an order, they confirm it with a message in Viber, and then closer to the date of receipt it abruptly disappears from availability and "let's pick up something else." There was NO information that it was made to order on the site, so do not waste time, do not be fooled by "pleasant" prices, anyway do not buy what you planned on time.
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1
August 9, 2023
I want to share an idiotic story when contacting the AMD store service center. Without specifying the dates, as few people will be interested, but probably about a month has passed since the request.
My colleagues gave me an electric spice mill. After a couple of months, it broke down. I called the phone numbers of the service center, which I found on the website, clarified what can be done with it, where to carry it, at what time it can be brought. I was informed of the work schedule, but did not specify that on weekends the service center does not accept goods and does not give them away accordingly.
I chose the pick-up point closest to the house and brought the goods on Saturday to arrange a replacement. They immediately told me that they could not accept the goods, since the service center does not work on weekends, And that I need to come on Monday. I tried to explain that I called in advance and clarified, but I did not receive information that I could not hand over the replacement product on the weekend. Somehow, the seller accepts the goods from me by correspondence with his management, and we fill out an application. I clarify several times whether I should write that I brought the product along with batteries, the cost of which is 70% of this product, but the employee of the pick-up point says that this is not necessary at all and that there is nothing to worry about. And yet I write in the comments of the package that I am handing over the product along with six batteries. After asking the employee if they need anything else from me, I leave. After 15 minutes, halfway home, this employee calls me and informs me that we filled out one of the copies incorrectly and need to return and sign there additionally. Halfway home, I turn around and return to the pick-up point, I don't express any dissatisfaction, sometimes I just sign another copy and go home.
Three weeks later, Although I was told that it would not take more than two weeks, they call me and say that the replacement product can be picked up at any working time at the same Pick-up point. When I come to pick up the goods, again on Saturday, it turns out that there are no batteries and no one knows where they are. The same employee of the pick-up point, instead of offering me some alternative, tells me again to come on Monday, now I can't do anything. Here, the totality of all these "strange" events pisses me off, but nevertheless, I calmly ask for a book of complaints to point out to the management the roughness in the process of the service center. I do not specify any names, I do not make claims against a specific person, I just describe the situation.
Three days later, I had to visit this pick-up point again to pick up my batteries. There are four visits in total.
Why did I decide to tell this story only a month after I had already decided everything. Yes, because I received a letter in response to my complaint in the complaint book in which I am addressed as Andrey, While my name is Alexey.
In fact, the same carelessness and inattention remained, because of which the whole controversial situation occurred. It's a pity that the company's staff does not care about such a thing
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September 18, 2024
The order has been delivered for more than a week. The provided order tracking links via telegram bot are not valid. There is no understanding or they do not want to understand customers when ordering through a chatbot
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1
April 11, 2023
Periodically I order a complete set, everything is fine, the price, the time of order processing, the location, the place for parking the car is there.
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September 3, 2022
This is not the first and definitely not the last time I order. I found the entrance right away, because it says everywhere that you need to go under the OZON sign.
There is only one moment... Unexpectedly, when ordering 3 goods with different delivery dates to the pick-up point, you will have to pick them up 2 days in advance (or maybe 3), because storage is only 2 days.
Keep this in mind so as not to get into a situation like mine...
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1
May 4, 2022
Or you overload your own, namely managers, with work on the delivery of goods. Or just such an attitude.
I went in, saw the manager's displeased face right away (like another one showed up). When I approached him, there was not a word from him, I showed the product code, looked indignantly. I say, can I dictate? He nodded his head and said softly, "Don't do it anymore. I brought it, just put the goods, again without words. Then, with a sour face, he scraped up the change. And again - without comment, I started filling out the warranty card. And voila - the first comment is "where the tick is, take it easy." I said goodbye, the answer is "uggu."
I made a conclusion for myself.
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November 19, 2022
I picked up a Xiaomi fitness bracelet here. Everything is fine, near the house, I received it quickly, we issued a guarantee, payment by card works, there is nothing to complain about.
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1
May 24, 2023
Fast delivery, it happens day to day. Prices on the site may be lower than in the Online catalog
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March 10, 2023
Reasonable prices from AMD. Timely information on the order, excellent service during delivery
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June 14, 2022
I got a discount. I received the information in full from the manager. The price turned out to be less than that of the competitors. The order center is all polite. I am very pleased.
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September 25, 2021
Thanks amd.thanks for the high-quality service. The headphones broke during the warranty period. Without any problems, the store assumed obligations to deliver the goods to the service center and further support. As a result, the product was beyond repair, the full cost was refunded. I will order more from you!
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March 28, 2021
On amd.by bought many years ago, a hard drive hdd and then rated the store perfectly. Finally, their PVZ appeared not far from me, on Kolesnikov. I applied again, they did not let me down, I bought a gift, checked, everything is OK. Good luck!
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September 11, 2021
I took the headphones, the manufacturer indicated the wrong length of the cord, this error was found at the pick-up point, the seller personally measured the length with a tape measure at the point. They apologized and offered many options to fix the order. In the evening, they called from the store, said that they found me headphones with a wire of the right length, said that they tried it on themselves, everything is for sure. The next day I had the headphones. Many thanks to this team of professionals!!!!
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July 16, 2021
I was buying a basketball.
Prompt delivery to the pick-up point.
The price corresponds to the stated one.
Thank you, everything is fine!
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June 29, 2022
I bought an iPhone 13 pro in this store and picked it up from this pick-up point. Everything's fine
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September 3, 2021
Attentive staff, excellent service. However, the ordered product reached me only a week later (perhaps this is a nuance of the product itself, not logistics, but the sediment remained).
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October 1, 2021
I ordered the product twice. For the first time I was pleasantly surprised by the quality of service. Everything was great.
But the second order was assembled incorrectly.
I ordered 3 extension cords and a power cord.
Bottom line: only 2 extension cords have arrived, and the power cord is from another manufacturer.
How did it happen, I don't understand!?
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September 30, 2021
Positive: Fast delivery, attentive managers by phone
Cons: spoiled mood at the pick-up point, the seller's politeness leaves much to be desired.
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January 24, 2022
It's not the first time I've ordered , as always everything is fine, I've never been let down. Thanks !!!
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October 3, 2021
There are many pick-up points, courteous staff, a large selection of goods. They have never failed, everything corresponds to reality.
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August 3, 2021
The best store with the best deals on the market! I called, and after 50 minutes the product is already on Kolesnikov) I definitely recommend it
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August 1, 2021
Delivery of goods as delivery of 🙂. Near the house. We checked it out. They put a seal on the warranty, etc. If the prices were more adequate, then amd would not have a price.
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December 11, 2021
I searched for the entrance for 5 minutes and not me 1. An AMD sign is hanging on the outer wall of the building, you start looking for an entrance, but there is no entrance! Instead of amd ozon, all the ozon logos are inside, there is no work time anywhere, in order to get the necessary information, you are forced to go to the site.
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March 11, 2022
They do not provide full information on the site, customers then suffer and cannot use the product due to inconsistencies
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January 25, 2023
A good order pick-up point, professionals work
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June 22, 2021
A pleasant room, easy to find, the staff are well done, they do their job carefully and clearly. 100+
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March 24, 2021
The best store in Belarus! I've bought from them more than once, and definitely went shopping only to them! Well done guys, keep it up)!
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June 2, 2022
A great store. The price is always low and the staff is friendly. I recommend
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December 9, 2022
Fast and high-quality service.
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February 10, 2022
Everything is fine, but for the first time it is unclear where the pick-up point itself is because it says that it is OZON
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June 16, 2021
Great. I ordered, received a message about my arrival at the pick-up point, arrived on a bike, paid by card, took it away. Simple, fast, close to home. Offset.
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May 1, 2021
I ordered an overlock, the waiting time was set for 5 days, but the next day I already picked it up from the pick-up point. Thank you for your prompt response
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June 4, 2021
I bought a screwdriver, found a malfunction on the same day, refused to change the tool or refund the money, the tool was in service for the second week,sad
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April 11, 2021
Only the best reviews. Qualified, professional and prompt. Well done.
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September 11, 2021
Very friendly guys, on-time delivery, convenient working time
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June 21, 2021
I ordered a fitness bracelet and was satisfied with everything. The staff is great, everything is fast, clear and to the point.
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April 28, 2021
They work well!! Yesterday I ordered the product, and today I took it away. If available in stock. Plus: that there are many pick-up points.
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April 3, 2021
The goods were delivered on time, the working condition was checked, and the service was pleasant
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May 26, 2021
I bought a Ritmix microphone here. I am very pleased with the staff.
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March 9, 2023
Quickly, clearly, everything is on the case
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August 31, 2021
The usual pick-up point, the staff is attentive.
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May 12, 2021
Everything is clear and fast! Thank you.
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June 28, 2021
Everything is fast and to the point. No queues.
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