Amiko

4.7

322 ratings

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Людмила Намавир

Level 9 Local Expert

It 's always very comfortable with them. There's always an attitude like you're not here to fix a suspension, but you're buying a premium car. They will always call back, tell you everything, clarify. The prices are not too high. I am always satisfied with the quality, I have been serviced by them for 5 years.

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Виктор Михалевич

Level 9 Local Expert

Managers should study the sales funnel, they did not identify my needs, I tried to reach out myself about purchasing a new car, but they did not give an answer about the model I was interested in, they did not give any advice on used cars at all, the car was evaluated in trade-in only from photographs, they gave the lowest price for my car.

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155908 ПИЛПЕНКО

Level 3 Local Expert

He was serviced by Amico for 5 years. I bought a new Tiguan from them. On March 24, I was doing body repairs. More than a year has passed, and cracks have appeared. The manager said that the warranty period had passed, refused to look at or discuss anything, although the repair was done with a clear violation of technology. They charged a little less than 4 thousand for the repair of two elements.

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юра гущин

Level 12 Local Expert

The service is at a high level.The staff is super, especially Elena, even the director helped me with the car.The car didn't wait long.Thank them very much

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Egor

Level 9 Local Expert

I am glad that they serve in Amico! Friendly and competent staff, reasonable prices, especially compared to Minsk. I applied under warranty several times, everything was fixed quickly. There are no questions about the repair of an accident either. I recommend it!

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Sergey Drozdovich

Level 2 Local Expert

Attentive staff. Taking care of the client and his car. Accurate diagnosis, as fast as possible repair. Minimum waiting time.

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Вадим Д

Level 7 Local Expert

I have been a client of this service station for many years. In 2023, everything has changed, prices are rising, and the result of the work performed is below average. The staff has been permanent for many years and came with pleasure, now everything is different. The chassis was diagnosed and did not find the cause of extraneous sounds, the dead stabilizer bar. After 15 minutes, in a less pretentious service station, it was determined with the help of a tire iron and skillful hands)

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Алина Малых

Level 2 Local Expert

Disrespectful attitude towards customers. We waited an hour for the electrician, who never showed up. The recording was made a week in advance, we came from far away. We do not recommend wasting your time and nerves. Terrible attitude

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Deva M.

Level 4 Local Expert

The office is at the level of Uncle Vasya's garage in the area. I went there on the recommendation of my relative, which I greatly regretted. At the entrance, you are greeted by a bunch of local staff, who inspect you from head to toe. Apparently, there are no rules for welcoming visitors, but these are small things compared to the whole circus that awaits next. After visiting this poorhouse to adjust the unfortunate collapse of convergence, the amount of 70 rubles was announced to me by a very unpleasant male manager sitting at the leftmost table, who in every possible way demonstrated his dissatisfaction and disregard for the manner of conversation, nervously throwing papers on the table. Having finished with the bureaucratic part of the registration, the manager takes the car keys and drives it into the box with the same displeased face. The master is worth a separate conversation and "laudatory" odes. Apparently, after finishing 9th grade and studying at the local vocational school on Gagarin, he simply turned the wheels in different directions and knocked on the pads, issued a verdict: "The right steering rod is bent. If you change it, come here." I want to note right away that there is someone to service the car, and literally the day before visiting this miracle center, they changed the tip on the wheel, which served to adjust the camber, and if the steering rod was bent, I would have known about it. Being confused by what was happening, neither the master nor the manager considered it necessary to show me this very deformation, kicking me off immediately to pay at the reception desk. When I see the acceptance certificate, I pay attention to the amount of 30 rubles, to which I immediately ask to call the manager to explain the pricing (they didn't do the collapse to me). Shuffling his unfortunate two feet, he tells me in a displeased tone: "Girl, you've had a SUSPENSION DIAGNOSIS." If by suspension diagnostics you mean turning the wheels of the car and tapping the pads with a wrench, then you can assume that I am also a kind of mechanic and I am ready to get a job with you for 0.5 rates. I'm already silent that I came for the collapse, and they gave me a diagnosis. Thank you. Not wanting to communicate with me any further, the man just left. A few days later, after making sure that I DIDN'T NEED to REPLACE any steering rods, I visited this wonderful service station again, but with a complaint about the work done earlier. This time, the manager babbled that they only RECOMMENDED (there was no word about it) to replace the part, because without this they could not guarantee their "work". Let me remind you that I came for the wreck, and I didn't need their guarantees (looking at the local service staff, you basically understand that there are no guarantees initially). All the same dissatisfied employees (oh my God, they force you to work at work), drove the car back into the box, but this time they remembered that the car needed to be connected to the devices to check the adjustment level. Finally, having deigned to align the camber by +- 1 mm, they still fulfilled the task originally set for them. The whole thing took not only money, but also exhausted nerves. Service station employees shouldn't act like I'm coming to pay my respects. I came here for help, not to be made a "fool" of and to try to rip off money by inventing a non-existent problem. Your manager doesn't know how to sell, and your foreman doesn't know how to fix. I don't know how you exist to this day with such "service", but I definitely won't contact you again. I will definitely tell my story to my friends so that they also avoid your "workshop on the knee" 💋

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Максим Максим

Level 5 Local Expert

The collective farm is still the same...... The preliminary communication (with the girl manager) led to the absurdity (even the laughter of her colleagues could be heard on the phone... After my fourth question..., the tube was transferred to the male half of humanity)))).... more precisely, the uncle who later ruined all the raspberries ...... Was in Belarus for the first time, more precisely, the evening and the next day....Judging by the level of the hotel and the car service.....well, after 30 seconds of communication with the manager....I realized that customers are not particularly valued and do not need

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Ирина Бу

Level 3 Local Expert

Attentive, courteous staff,quick diagnosis, service. Thanks

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Level 3 Local Expert

if you have 3 hours for tire repair, then go here.As a bonus, free suspension diagnostics, without documentary confirmation .

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Aleks Cool

Level 8 Local Expert

Divorce for money. There was an extraneous noise behind the torpedo from the passenger side. I gave them 60 rubles for diagnostics. They said to change the pump. Although there is no leak and antifreeze has never been refilled. Strange, I thought. I stopped at another good service station. The air conditioner was refueled. The noise disappeared. I saved on unnecessary replacement of the native pump.

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foxun gamal

Level 2 Local Expert

I want to share information for buyers of new cars with a warranty!!! When buying a car, the manager claimed in beautiful phrases that the warranty is 3 years. However, after 2 years, the company withdrew the warranty without warning, referring to the omission of the inspection service. So when buying, read the contract between the lines. The company is good, but the sediment was not very good.

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Валерия Ш.

Level 3 Local Expert

They do it efficiently. I was satisfied with the work . Advantages: clarity, punctuality, accuracy, honesty in work.

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Елена Пардаева

Level 7 Local Expert

Wonderful team!!! During communication, it becomes almost native. The service is top-notch. They will prompt and support you. I don 't want to leave . thank you! GOOD LUCK and PROSPERITY!!!

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Максим

Level 3 Local Expert

We have been serviced on this service for 3 years to comply with the terms of the warranty. The car is a Polo sedan 2020. Today, at the next meeting, they asked a question about the problem with the body (paint swelling). The warranty engineer said in plain text that this warranty is pure marketing and in fact all problems with the car are none of their business. I do not recommend anyone to do THIS or repair the car in this place. Unfriendly managers, lack of original spare parts at European prices - that's all you need to know about Amico

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Аnton

Level 8 Local Expert

Buying a new car gave me a lot of positive emotions, but the staff of the car dealership gave me even more positive emotions. Over the years of service, there has not been a single situation that would leave negative emotions. Visiting this salon, one is always struck by the sensitivity of the staff and the sincere desire to help solve any issue and, in general, attentive attitude to customers. The quality of work in terms of maintenance and repair work is at a high level, especially when compared with other car dealerships. All, without exception, the staff from sales managers to craftsmen are real professionals, for which I express my great gratitude to them on behalf of a regular customer.

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сергей вашкевич

Level 6 Local Expert

I came to "tie" the second key to Passat B6. It seems to be an ordinary service, but we couldn't do it ... Although then later in the Korona shopping center in an ordinary key workshop we did this procedure in 10 minutes. In general, the dealer seems to have adequate communication, there are no questions about this, but I am a little disappointed.

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Игорь K.

Level 3 Local Expert

Excellent Volkswagen station. Professionals in their field. The staff is polite and pleasant. The car was serviced perfectly. The prices for the work are acceptable, but unlike garage workshops, there is excellent equipment that allows for high-quality repairs.

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Денис Заливко

Level 8 Local Expert

It's a great office. The customer service is exactly on top! I came to them with a problem (I needed specific technical information on a specific body, not mine;))), which almost all Volkswagen dealers refused to solve in Minsk, including the notorious Atlant-M - they didn't even want to delve into! On Amico - they listened, got into it, conferred with each other (they spent time on me) and they still helped me!!!!! Although, to be honest, they could also "send", because they have no profit from solving MY problem... Thank you, Amiko, so much for your understanding and prompt help!

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Дмитрий Шаповалов

Level 11 Local Expert

A good salon, good staff, they will be suitable, they will pick up everything necessary to serve. Don't try to rent a car here with a surcharge, they can't afford the price.

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Татьяна С.

Level 3 Local Expert

Excellent staff! High-quality repairs!

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Food patrol

Level 10 Local Expert

An amazing service that solved an unpleasant breakdown. I came by tow truck. Special thanks to Jan for his efficiency and humanity

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energo1960@tut.by

Level 4 Local Expert

Hello! Our family bought a VW POLO for their son in winter. The Vitebsk salon has a very friendly atmosphere. They helped to choose a complete set, made a discount on the car, sold additional alloy wheels at a discount, gave winter tires, mudguards, radiator mesh, rubber mats to the salon. They were allowed to leave the car in storage for free until spring. We are very satisfied with the purchase. We will contact the salon again. Thanks AMIKO!

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Blagovit

Level 4 Local Expert

Excellent and professional service station with courteous staff. I repaired a Skoda Yeti car with a gearbox on a DSG-7 robot. The reason for the repair is a breakdown of the gearshift fork in the DSG-7. I contacted many service stations in Vitebsk with this problem - everywhere the answer is that we do not repair the box ourselves, but remove it and send it to Minsk, with all the financial costs that follow from this. And only at Amico did they independently take up the solution to this problem, for which special thanks to mechanic Mikhail, a true professional in his field. Mikhail not only removed, disassembled, and fixed the malfunction of the robot box, but also explained the cause of the breakdown at the meeting. Mikhail also diagnosed the need to replace the clutch and the stretched timing chain. But I was aware of these problems even before contacting Amico. And the diagnosis carried out by Mikhail confirmed this. In two days at Amico, the DSG-7 gearbox was repaired, the clutch and timing chain were replaced. All the replaced parts were put in a box and left in the trunk. The car has been repaired for almost a month and there are no questions about it. Special thanks also go to Alexey, the order acceptance master, who accompanied the repair process at all stages, advised on the purchase of necessary spare parts and repair prices. In general, the impression about the service station is only positive. For those who think that the article is custom-made, I give the numbers of the acts of completed works SC No. 230608 and SC No. 230744.

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Сергей Хомич

Level 4 Local Expert

Good service. Quality work done. Excellent consultant on new FAW machines. She told me everything and was interested in a new car, which I didn't even consider buying.

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Anonymous review

Hello. Previously, I had only heard good reviews about the Vitebsk vaga service... As they say, until you run into it yourself! He replaced some parts of the front suspension in his car with subsequent convergence... So that's it)) Dear ones! They don't know how to make collapses. I had a long road ahead of me and I drove from Vitebsk to Nizhny Novgorod and..... The front tires were gone.... So trust the officials!!! And on the Tuareg, rubber costs a little money...

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Слушатель .

Level 8 Local Expert

I don 't know how it is now, but 16 years ago it was flawed . I serviced a new Skoda under warranty . They could only change the pads and put them in their ears. The climate control broke down, they conjured for 2 days and said that everything was fine . I went to Minsk , they quickly found the problem , replaced the servo and I'm in chocolate. It took them about 2 hours. Now the office may be normal, but I don't go to them anymore.

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михаил Вольнов

Level 7 Local Expert

I changed the brake pads. They accepted it on the day of the call and did everything. So far, everything is fine.

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Dmitry Nikolin

Level 4 Local Expert

A normal office. They changed the silent block under warranty, although I came to them for the first time when I ran 88 thousand km. Coffee and tea are poured on the recipe while waiting for the car.

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ДМИТРИЙ ТРОФИМОВ

Level 15 Local Expert

The quality of the work is at a high level, as well as the attitude towards customers. The staff is friendly. And the prices for services are expensive, I want them to be affordable, otherwise in the current situation I have to go to garages.

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Игорь Кузьмин

Level 4 Local Expert

Good afternoon. I came to diagnose the brake system, they accepted it well, there are no questions, as a result, they sentenced the main brake cylinder, allegedly it overflows, well, I change it to a new one, but the problem does not go away, as a result, the problem was in the rear brake pistons. Thank you very much, Amiko, for your unprofessional approach.

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Александр К

Level 9 Local Expert

I contacted the Amico service with a seemingly ordinary question: replacement of brake pads and discs for the 2020 Nissan X-Trail. The very first call (10:04) was a shock.The specialist (administrator) on the other end of the line was not only unable to give a clear answer, but my question was completely stumped. Instead of quickly clarifying the information from the masters or offering a solution, there was only an empty promise to "call back." I naively expected feedback until the evening. I didn't wait. I had to call back myself at 17:39. And then the "cherry on the cake": the administrator, without even trying to get to the bottom of it, cut off: "All the questions are for the master, I've given him everything." When I asked, "Why don't you need clients?", the foreman literally intervened in the conversation and gave out, killing any desire to deal with this office: "a lot of work, no time to call you back." Like that. The "amazing" level of service from Amico! Clearly demonstrated: 1. Complete incompetence of employees: the simplest question about a common model (Nissan X-Trail!) it causes stupor even in the administrator. 2. Unreliability and irresponsibility: promises to call back are just dust in the eyes. The client must seek an answer himself. 3. Customer orientation below the baseboard: the client is a burden for which there is "no time". The administrator only shifts responsibility without solving problems. 4. Blatant disregard: the master's phrase "there is no time to call you back" is disrespectful to a potential client. The master personally confirmed that they do not need clients! P.S. The contrast is that on another, no less well-known service station, I was given a clear and polite answer to the same question in 1 (one!) minute. They couldn't (or didn't want to?) go to Amico's all day. to do this.

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Вячеслав

Level 13 Local Expert

Everything is good, the quality of the work is decent, if there are shortcomings, they react instantly, but the prices are exorbitant

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Alexander Levkin

Level 5 Local Expert

Excellent service, competent staff. Everything is explained and put on the shelves, the work itself is also of high quality without complaints.

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yury isakov

Level 22 Local Expert

The car dealership is not very large, there are 3-4 types of cars in the exhibition pavilion, the remzone is also not very large, but there are places for car repair and maintenance, there is a camera for painting cars.

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Юрий

Level 8 Local Expert

The warranty service is very poor. And buying a VW car, you will not get high-quality service. The purpose of the organization is to sell cars!!! If something breaks or you already understand something starts to knock, creak, rustle, you will be told this is a technical feature of the car and is the norm. But the most interesting thing is when you come to them and they do not find defects for their visual, auditory examination, you need to pay for the diagnosis of the warranty product!!! When visiting this organization under warranty with your car, it is very difficult to convey information about the defects you found during operation. It is better to go to Minsk.

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алексей п.

Level 3 Local Expert

Everything is on top, attitude to customers, prices for work, no complaints

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Иван Гузев

Level 9 Local Expert

Nobody cares about anything! Wait for the manager for at least 20 minutes.

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Олег С.

Level 15 Local Expert

A normal VW dealership, you can sign up for a day-to-day service. The absence of a cafe is compensated by free coffee or tea, which is prepared by a friendly girl at the reception

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Юрий С

Level 11 Local Expert

A good service station. In difficult conditions, you can find original spare parts and oil.

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Эксперт

Level 27 Local Expert

A good car dealership. There is a choice of W. There is a test drive. There is a service. There are nuances in the service. Acceptance at the service for 5 points. The work of the service (the so-called masters) 4 . Because the handles of the masters would like to be normal.

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Георгий Булатов

Level 4 Local Expert

Excellent staff work. Buying and servicing a car in Amico left the most pleasant impression)

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Александр Л.

Level 3 Local Expert

The sales department is working fine, there are questions with the service, but this is a problem in my opinion for all official dealers and not only Volkswagen.

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Виктор Костюкович

Level 8 Local Expert

Good service, intelligent and handy staff.

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Andrey Halenkov

Level 9 Local Expert

The quality of service leaves much to be desired. Repair or maintenance takes many times longer than at other service stations. Repairs are always top-notch at best.

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Павел Горшков

Level 7 Local Expert

Pleasant music, clean, cozy, there is water, air conditioning, a waiting area with sofas.

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Вячеслав Кожемяко

Level 8 Local Expert

Decent quality of the work performed. Friendly staff.

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Александр Павловский

Level 15 Local Expert

There were problems with a friend's car right after the new year, we did everything, thank you.Special respect to Alexey!

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Amiko

91 review