Train the staff to explain to customers all the conditions about the tariff that they connect to a person on the phone. And only after the client's consent, to activate a new tariff. I would like to know who to contact with a complaint about the actions of an employee if the client does not use the Internet and cannot send this complaint over the Internet. To whom should I send the application, what surname should I write in the "header" of the application?

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Светлана

Level 10 Local Expert

Everyone explained in detail which tariff is more profitable, polite good-natured staff

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Дарья

Level 10 Local Expert

There is no response in the chat on the site. The operators do not answer the phone, the call is reset, because "operators cannot answer", I call during working hours.

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Aquafon

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