We bought a vacuum cleaner in the 5th element of Polaris. In the second week of use, the main brush stopped working, the motor broke down, and the body melted. We applied for a guarantee and sent it to this center. According to the act of those.there is rust on the motor body (Some kind of scuffs that are incomprehensible to my eyes or traces of melted plastic). They wrote that it was not subject to warranty service, allegedly wet debris was removed or liquid got into the brush body, which led to a breakdown during operation (wet debris was not removed, water could not get into the body either). We will contact the Belarusian Society for Consumer Protection to assist in conducting an independent pre-trial examination and a special examination (of metal) in the SCSE.
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Андрей Владимиров
Level 2 Local Expert
April 6, 2024
We applied for a Polaris vacuum cleaner warranty (I do not recommend products from this company), purchased in the fifth element. After a couple of months, he began to suck up garbage very badly. The warranty response was: DENIAL OF WARRANTY SERVICE.
See original · Русский
Игорь Занкевич
Level 3 Local Expert
April 27, 2023
The horror! The horror! The horror! This is not a service!
This is a redneck institution in which there are only mediocre people who pretend to be like specialists! The conclusion about the breakdown is not made by a professional specialist, but it is unclear who!
100% factory defective, they write a conclusion that it is a mechanical failure and accuse you of breaking it yourself!
When asked on what basis you made such a conclusion, they immediately answer!
There are only Boors working there, men and women!
They immediately hamster and treat like pigs, and then, when required to name who is the owner of this redneck institution in order to file a complaint against them for their incompetence and rudeness, they immediately turn on fools like they don't know anything and don't call any data, especially a woman who answers the phone very brazenly and stupidly behaves!
And everyone who is there says that they don't care at all, go complain wherever you want!
In any case, do not contact this terrible institution!
It is not necessary to give these mediocre people even 1 star in the assessment! You need to put minus 100 stars!
And if suddenly some store sends your product to these incompetents in order for them to make a conclusion and you do not agree with this conclusion and you are sure that you are right, then be sure to require another examination in your presence and if necessary, contact the consumer rights department and they will tell you what to do in these cases! If you have to go to court to defend your rights!