Hello, Although the books I ordered through Nadir kitap were delivered on December 27, 2025, they were stuck in the "on the way" status and the cargo was not delivered to me. Aras Cargo Dikmen Branch has reached out to me and stated that they are trying to find the shipment, they will notify me if there is a development. However, the cargo has not been delivered to my side so far. In the interviews with the cargo company, they state that I can only get information when I call, the shipment has not yet been found and the searches are continuing. As this process drags on, I become unable to actually use my refund and other legal rights because the cargo has not reached my side. My victimization is increasing day by day and the uncertainty continues. I would like to point out in particular that this situation was not caused by me. If the cargo in question is not actually available or cannot be delivered to me within a reasonable time, I request that the order price be returned to me in full. Otherwise, it is unacceptable that the responsibility of an undelivered product is placed on the buyer. As for the issue, I expect either the cargo to be delivered to me immediately or the refund will be made without delay. I would like to request that the process be concluded clearly without further extension. Sincerely.

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Mustafa Özel

Level 3 Local Expert

Excellent service

See original · Türkçe

Aras Kargo

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