A terrible company Arçelik 10123 d 10kg abx B7S bl 1200 d/d ts Atlas model washing machine's boiler fell out before the warranty period expired and was replaced under warranty. But after the machine came home, at the first laundry, Kazan began to tear dresses and curtains. I immediately notified the Istanbul Bağcılar Nene Hatun and merter Arçelik service. But we were told that a paid exchange can be made this time because the warranty period has expired. I said, "You guys installed a broken boiler, why should I pay for it? ” I objected. In response, I received an amazing response such as ”If you give a fee, there is a 1-year part warranty, the part that changes during the warranty period is not included in the warranty ". I also contacted Arçelik customer service (+908502100888), but no solution was offered, I was only told that I had to pay a fee. Because the boiler is broken, the curtain and clothes are torn every time there is a washing, and my victimization occurred around 50-60 thousand liras. It is unacceptable that the part replaced under the warranty turns out to be damaged again and this victimization is completely attributed to me. I request a free repair or replacement. I would like to note with regret that there are no traces of Arçelik's old quality left.in addition, I will use all my rights in the consumer court and legally

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Yetiş Gülerler

Level 3 Local Expert

I can't reach my new contract arçelik due to lack of interest on both sides, I definitely don't recommend arçelik, I can't find a solution even though I'm constantly looking

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