Very bad customer experience. I’ve spent 1 hour to just receive my plastic card. There was not even a line!
1
Акобян Карен Версандикович
Level 11 Local Expert
February 22, 2023
Good bank
1
Инкогнито 0496
Level 3 Local Expert
November 28, 2024
It's just that turtles don't work any other way. The coupon system is also backward, it is not clear how they are called at all. A lot of people who took the ticket after me eventually went to mine and were not called for an hour of waiting. Two windows open at 5 p.m. during the work week, when they no longer have any branch working at this time in the center. Just the Stone Age
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Елена К.
Level 4 Local Expert
March 8
The branch manager is very competent. The overall situation can be a bit messy, but in the end everything turns out as it should.
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1
зоя.
Level 8 Local Expert
April 30, 2024
an hour of waiting is only in the queue with 3 out of 5 free service windows. they say everything is quiet and barely distinguishable. The cannon.
upd changed from 1 star to 4 - okay, as a result, the card was issued, the girls at the bank patiently explain to me how what works in the application, and the application was updated well - it was very bad before, but now it's just normal and modern. All the best, I hope it will be even better!
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Илья Демин
Level 15 Local Expert
March 24
It's a small but very nice office.
We helped resolve urgent issues several times when other branches were closed on weekends.
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Մարիետա Հովհաննիսյան
Level 3 Local Expert
August 9, 2024
It's a disgusting office.
If you take a coupon for working with an account (or servicing plastic cards), then you will not succeed. In an hour and a half, 0 people were called, although the staff say that everything is working. I waited in line for 1 hour and 40 minutes, and a girl came without a receipt, she was met on someone's instructions.
There is almost no place to sit. There are a couple of places, but they are always occupied.
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Симакова Виктория
Level 3 Local Expert
August 22, 2024
My colleague opened their salary card for free, and I was told that I needed 15k drams without a residence permit. At the same time, a colleague also does not have a residence permit, there is not even a registration (I have one), she is getting a visa.
In general, a strange selective system, for whom the card is free, and for whom - for 15k.
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Andrey
Level 16 Local Expert
May 25, 2024
I boldly give this branch of the bank a top five, as I have been here many times, solving a range of financial tasks, and I can confidently summarize my impressions with the opinion that the employees here are pleasantly calm, responsive and ready to clarify nuances that they have not encountered before. Good luck to everyone.
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1
Юлия
Level 15 Local Expert
May 22, 2023
It's stuffy, but they serve you quickly and politely! There are magical fairies who will always help you figure it out if you don't speak Armenian perfectly!
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4
Spoon>>>>>
Level 6 Local Expert
March 13, 2024
I came by appointment, I waited half an hour anyway before I could make the transfer. And this is not the first time with an empty compartment. I have not encountered this in other departments. The staff are just terrible at their job.
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1
Новиков Александр
Level 5 Local Expert
April 30
The damaged AMD 20,000 bill was changed for free.
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Vitaro
Level 7 Local Expert
May 6, 2024
There are few questions for the department. Yes, there is a tolerable queue. In general, they try to help. At least all my questions were dealt with very quickly. The staff is very polite.
But the bank itself is uhhh..
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2
Сергей
Level 9 Local Expert
July 6, 2023
I opened the card, the first time was in the middle of the day, there was no queue at all, I arrived to pick up the finished one after 7 pm, there was a queue for 40 minutes. Everything was fast, polite and competent, the map was made in 2 days.
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1
M O
Level 3 Local Expert
October 3, 2023
A disgruntled toad steals the receipt of work cards with typos (several times, different, in two languages) in the contract. Almost all other employees are no better. The bank and its branch, from which it is better to run.
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1
1
Ekaterina
Level 5 Local Expert
December 24, 2022
I like this department. Responsive and humane staff. When there are a lot of people, the fairy girl Narine appears, helping people not to wait for their turn. Yes, the wait is long, but like everywhere else here in Yerevan, the department does not stand out for this. Yes, it is stuffy and there is no understanding where you are in the queue - the number appears on the scoreboard only when it is called. If you could see on the screen how many more people are before you and whether you missed the queue, you could go to the nearest store or cafe while waiting. But the department works late, probably the only one in Ardshin, and even on Saturdays. It's a big bonus for me.
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1
4
Михаил Р.
Level 4 Local Expert
May 19, 2023
The terrible department and the attitude of employees towards customers, I waited an hour for my turn to receive a transfer, according to a coupon, everything is as it should be, and as a result, after this hour of waiting, they tell me that they will not accept me and I need to come another day, before the closure of the department at that moment it was still right now, other people were accepted without problems
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2
Мариам Арутюнян
Level 4 Local Expert
January 18, 2023
A disgusting branch of the bank, the waiting time was 40 minutes, provided that there were 3 people in the bank and all the windows were working. The employees went about their business, ignoring the bank's customers. Customer orientation is zero, absolutely careless, irresponsible, unprofessional attitude to their work.
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9
Артур
Level 15 Local Expert
May 4, 2024
I won't describe the details, but the bank is terrible. From the application to the support service, it is not possible to solve even the simplest question the first time. The employees are not compitents, and the mobile application does not have some of the functions.
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4
Александр Х
Level 16 Local Expert
October 23, 2023
This is of course a test)) 2 weeks of daily trips and sending documents to open an account, plus constant queues for an hour +
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1
Bakhus
Level 3 Local Expert
May 11, 2024
I came in during business hours. My ticket was ignored. And after 2.5 hours they said that we just wouldn't serve you, I don't want to anymore. And instead of apologizing, the employee just started being rude. Terrible service
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2
Shouza Beaxh
Level 3 Local Expert
May 6
Terribly slow
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SW-NIKE Чобанян
Level 4 Local Expert
September 7, 2023
There are 6 more people written on the ticket in front of you, but I waited for an hour, and all the windows were working, those who came after me, they left and I was still waiting😡
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3
Arevik Arevik
Level 9 Local Expert
December 25, 2023
Responsive Russian-speaking staff - from ordinary employees to the manager.
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1
Татьяна 4.
Level 5 Local Expert
January 19, 2023
This is a collapse, there are 11 people in the queue, but it seems that there is only one window, I have been standing for half an hour just to exchange currency, why do you make a branch if you cannot recruit normal employees, let them sleep on?
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5
Сергей Ростовский
Level 2 Local Expert
October 10, 2022
The service is at zero. They have not been able to unlock the account for a week. Nobody gives a damn about anything. You can endlessly order a call or write in a chat. There is no answer. They don't answer the phone. I found myself in another country with a blocked mobile bank and no money. There is no response to requests to the bank
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6
Арман Меликян
Level 2 Local Expert
August 3, 2022
The most inadequate employee was tonight, 03.08 at 20:30 I came to receive the transfer, I have already received more than 10 times in the same bank according to the same recipient's data and the same passport. Why did this employee decide to refuse to issue a transfer to me. Disgusting attitude, I hope I will never return to this bank again.
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4
Желаю мир.
Level 6 Local Expert
July 15, 2024
Poor service takes a very long time to wait, etc...
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Размик
Level 8 Local Expert
August 10, 2023
Queues of 1 hour or more (don't expect to be lucky)
They opened a dollar account with swift, but at the same time they do not have an Iban, without this, they will not be able to transfer money from all banks.
I don't remember seeing a worse bank.
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FatBoy
Level 13 Local Expert
May 20, 2023
It works seven days a week, a good rate for currency exchange. He approved the opening of an account faster than other banks.
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1
Сергей Ростовский
Level 10 Local Expert
December 7, 2022
The level of competence of employees is simply at zero. They cannot perform the simplest operations. Everything is very long and useless. For example, it takes one hour to change a phone number. Then it turns out that not everyone did what he asked. Then two days later it turns out that the number was not changed for 3DS operations. It's just a tin
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3
sema for
Level 18 Local Expert
December 15, 2023
A good bank is planning to open an account
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1
Ksenia D.
Level 5 Local Expert
May 11, 2022
Endless queues, 2 out of 4 windows always work. Specialists work terribly slowly. It's very stuffy
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3
Иван Б.
Level 5 Local Expert
April 18, 2023
The opening hours are until 22:00, but after 21:00 no operations can be performed. What's the point in this mode then?