Pros: polite staff,
Cons: Disgusting service. Wild queues. The work of all employees and processes in the bank is very slow.
1. To get a pre-ordered card that was in the office, I had to stand in line for 2 hours and argue with the Manager to speed up the process somehow.
Moreover, it was written on the ticket "11 people in front of you", but during these 2 hours 40-50 people were served, and my ticket did not appear on the scoreboard.
The card issuance itself lasted 2 minutes.
2. It is impossible to reach the hotline at the numbers listed on the website. The bank's multi-channel phone immediately resets the call due to employment!
And if you manage to get through and select the desired menu item through the bot, then there is absolutely no guarantee that you will wait for the operator, because after 10 minutes of waiting, the call is simply reset, and then everything is over again.
In total, it took more than an hour to get through to the bank.
It's terrible, just disgusting.
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1
Инкогнито 5218
Level 4 Local Expert
July 8
A very bad bank, I do not recommend it! The only good thing is the staff, the rest of the banking system is disgusting! There is no online at all, information is constantly lost, you have to go to the office. I've been calling the hotline for over an hour (they're dropping the tubes). I've never seen anything like this anywhere!!!! Every time something needs to be done in terms of documents, you pray that the bank does not participate in this process. If you're unlucky, write it down.
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trrz t.
Level 9 Local Expert
January 27
Very helpful staff, always trying to help solve the problem
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1
Ирина Жамгоц
Level 7 Local Expert
May 5
The ATM was not working on Sunday, May 05.
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Vahe Simonyan
Level 2 Local Expert
June 14
It's stuffy there's a lot of queue
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oleg salyakhov
Level 8 Local Expert
December 2, 2022
Стою, жду своей очереди уже 2.5 часа! Работает всего одна девушка. Самый отсталый и медленный банк. Жалею, что с ними связался.
2
Gio Gio
Level 5 Local Expert
November 8, 2023
They do not have information about their work, they told me to go to their other center in yerevan to ask my questions.. which was really strange.
2
Никита Е.
Level 3 Local Expert
October 12, 2022
Сижу уже час в электронной очереди. Такое бывает вообще?