It is very convenient, located nearby, prices are almost the lowest in the city, the assortment is large. The staff is polite, the service is good. The queue is always long but the service is fast

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Дархан Шампиков

Level 2 Local Expert

Good afternoon. I am a regular customer of your pharmacy, but after today's incident I have to express my dissatisfaction with the quality of service. Today I went to the pharmacy to purchase the drug "Pregabalin" for my mother. I clarified the availability of analogues from an employee named Asem, and also asked a specific question about the drug "Zonik" and its cost. In response, I received a rude statement.: "Look at the prices on the Internet," which I consider unacceptable in the service sector. I understand that employees may have different circumstances and workload, but this should not affect the quality of communication with clients. Compliance with professional ethics, subordination and deontological standards is mandatory for medical professionals and pharmacy staff. As a doctor and a healthcare manager, I recommend reviewing the approach to working with clients, as such situations can lead to a loss of trust, the customer base and a decrease in the reputation of the organization. I also ask you to conduct additional training with the staff on customer service, communication and professional ethics. I hope for your understanding and taking appropriate measures. In case of a repeat of such situations, I will be forced to file an official complaint with the authorized bodies. Yours sincerely, Darkhan

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riana.way

Level 16 Local Expert

The Ars pharmacy was pleasantly surprised! The prices are very low, which makes it accessible to everyone. The service is excellent — everything is fast, clear and competent. It's nice when employees help professionally and save time. Thank you for the quality work, now this is my favorite pharmacy!

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