Unfortunately, I turned to this company to purchase a video intercom in the apartment. The specialists chose the equipment, but due to the busy work of their installers, other guys installed the equipment. And already at the installation stage, they had questions about such a strange selection. And literally on the same day, the jokes began, then the video microphone reboots itself, then the sound disappears or freezes. I contacted the Arsenal service center, and only after 4 requests did they agree to pick up their equipment and refund my money. I also fought with the service center for a long time, they didn't want to recognize the marriage and changed the brains of the intercom 2 times. Maybe I was unlucky with the equipment, but it was chosen by the company's specialists, and the service clearly requires improvements. As a result, I do not advise you to contact Arsenal.

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Darya L.

Level 4 Local Expert

Disgusting service! If you need to contact us with unnecessary problems, go here. We ordered a video intercom and a panel. They sold a product that does not work with each other, they offered to install it through a third-party organization, and then, in case of a breakdown, they need to pay for the withdrawal. Disgusting and disgusting service. I do not recommend contacting this company. The company refuses to refund the money back. We applied for an expert examination, which proved that we had sold low-quality goods. We have drawn up a pre-trial claim, and then we will contact the Consumer Rights Protection Society. Then we filed a lawsuit in court, we are waiting for the trial. Addition. The court of first instance ruled in our favor. But instead of being honest and conscientious about their mistake, the organization decided to prove their pettiness once again and prove that there was no approach to the client. Reading some of the reviews. It can be seen that most of them have been purchased. And some of it is just written by the staff.

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Barsuk Victor

Level 6 Local Expert

Disgusting organization. They sold a low-quality product. Due to the fact that the manager gave the contacts of a third-party installer, and not his own, they refused to take the video doorphone for free for verification. Before the expiration of the 30-day period, he repeatedly demanded a refund, which was refused. I had to go to court, where after three sessions and an appeal (the defendant's desire), the court recognized the defendant to pay all the costs of the intercom, an independent judicial examination, a penalty and court costs.

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119 reviews