We had dinner with a large group. The tables were empty when we arrived. Terribly long service. In an hour and a half, they were able to serve only bread, without drinks. Instead of the long-awaited kebab, we received a small bowl of some kind of goulash.

See original · Русский

Serdar ÜKLİMEK

Level 3 Local Expert

While we wanted to spend a pleasant evening with our family and friends at Millocal Restaurant in Cappadocia, we had an extremely sad experience. a piece of plastic came out of my 8-year-old daughter's food. This was a serious problem both in terms of health and child psychology. We immediately referred the matter to the waiter. We were told that we could inspect the kitchen while waiting for the process to be managed professionally. The hygiene deficiencies we observed when we went to the kitchen increased our concern even more and we shared this with the kitchen chef. Due to the inconvenience we experienced, we canceled some orders, and we could not consume some incoming products. We told the restaurant manager that we wanted to leave, clearly expressing our victimization. In such a case, while waiting for understanding, apology and solution on behalf of customer satisfaction, the order containing the products that we did not consume and canceled was brought to our table. Despite the hygiene problem experienced, this approach was extremely offensive. Even more regrettable was the fact that instead of solving the problem, the gendarmerie would be called by the business owner. This situation had a serious psychological impact on my daughter in particular; she felt guilty and cried just because she sang the piece that came out at her dinner. We also felt like people who were unfairly causing problems or avoiding paying bills. Afterwards, the business owner stated that the incident grew due to the misdirection of employees; however, the correct crisis management is to be able to create solutions before the problem grows. As a corporate recommendation, it is of great importance to increase food safety and hygiene inspections, train personnel in crisis management and customer communication, and implement an unconditional apology and compensation policy in cases of foreign substances. The gastronomy sector is not just about serving food; it is about offering trust, hygiene and professionalism. Our expectation was to spend a peaceful evening in a fine restaurant. This process we have been going through has turned into a serious disappointment for both our family and our guests. We hope that this feedback will be a real development opportunity on behalf of the company.

See original · Türkçe

Aska Ltd sti

Add photo or video

Address

Contacts

Business hours

Directions

Features

Customer traffic and business hours

Similar places nearby

18 reviews