Askona
Business hours
Closed until tomorrow
Directions
Kuncawshchyna
1.47 km
Garazhy
243 m
Information verified by owner
41 review
November 23, 2024
Good location, great selection, polite receptionist. We bought a bed for the nursery, all the fittings are strong, all the components are in place. We helped to choose a mattress for our request. Thank you very much.
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October 7, 2024
Ascona has a large convenient store and friendly staff. We use the purchased pillows and mattresses with great pleasure. We really liked the bed with a lifting mechanism. I recommend
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December 7, 2024
I do not recommend contacting this office!
On July 8, the ordered sofa bed Domo Pro was delivered to us. The workers who were assembling the sofa left very quickly, and we did not have time to thoroughly inspect the sofa. After the workers left, we found a tear in the fabric at the end of the sofa. We immediately called the movers, they told us to contact the office. We contacted the office, left a complaint, the commission arrived in 10 days, they promised to replace the sofa within a month (I attach a photo of the document). A month later, they called and said that the replacement of the sofa was refused to us. We offered a 10% discount ON YOUR NEXT PURCHASE! Yes, what kind of next purchase can we talk about in this case?! I refused, they promised to contact me the next day. A week later, I called myself, and Victoria's employee promised to sort out my question. A few days later I called back and said that everything would be sorted out, a new sofa would be delivered to us within a month. But that never happened. For 2 months I called and tried to get a clear answer, but every time there were some excuses. As a result, it turned out that we were simply fed promises to solve the problem just enough to pass the deadline for contacting the consumer protection service. During this time, I've worn out all my nerves, we've had to go to the office several times and live with a torn sofa. Shame on you! We have not received any compensation, nor a new sofa, nor the elimination of the marriage!!! For the first time in my life, I am faced with the fact that new furniture turns out to be damaged through no fault of mine, but a serious company, instead of helping with solving the problem, is fooling its head and feeding breakfast. I am disappointed with such a service and an irresponsible approach to my work. I strongly recommend that anyone who orders from this company do not hesitate to put on glasses or inspect every inch of new furniture with a magnifying glass, since you will not be able to prove anything later. But the furniture collectors clearly saw this hole and kept silent! Be vigilant and do not think that a large company is a guarantee of decency and quality! I think it's better not to count on their promised 10-year warranty either.
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