Askona
27 reviews
February 15
We decided to buy a bed and a mattress in this store. We ordered a mattress first, and a bed a couple of days later. We agreed with the consulting managers at the store to have everything delivered to us on one day. We were also told that the mattress would be ready earlier than the bed.
After a while, they called, said that everything was ready and the order would be delivered in 4 days, you would need to go to the store and pay the rest. We arrived on the appointed day, paid and checked with the consultant at what time the order would be delivered today, to which we were told that it should actually be delivered in a few days. They asked for clarification, since they initially received completely different information and highlighted that they needed to bring everything together, he called back and said that everything would be delivered today.
As a result, a bed was brought to us and assembled, there was no mattress. We called the store, and the consultant said he would clarify the information. I want to highlight that we delivered the old bed a few hours before the new one was delivered.
After a couple of hours, no one calls us back, and at six-thirty in the evening we call ourselves, to which we are told that nothing will be delivered today! Please contact the management and arrange delivery not through their company in order to at least receive the mattress the next day. A woman calls back and says that their warehouse is closed for the weekend, we can't open it and we will deliver the mattress in 5 days!!! It is very interesting, because on Saturday (today) a bed was delivered to us from another city. To the situation that we simply have nothing to sleep on because of their mistake, she does not react in any way and says, "we can't do anything."
As a result, you will have to sleep for several days in an unknown place due to the fact that the company's communication with logistics is lame, to put it mildly, and they don't give a damn about their customers.
We really regretted choosing Ascona and will definitely never come back here again!
See original · Русский
January 27
I am not satisfied with the operation of this store . 06.10.2024 according to the contract ✓rbWE -015808 we ordered a mattress and a bed from the store , we paid for the bed immediately ( since they said to pay for the mattress upon arrival ) , we promised to deliver it on time ( 25 working days ) , we even specially chose the material that is in stock , although initially we wanted a different one . As a result, I called there on 10/28/2024 and they assured me that there was still a lot of time and the bed would arrive (they didn't even bother to check the information right away), then I called there on 11/06/2024, and they told me that the bed hadn't even been manufactured in Russia and that the only thing they could offer was a discount on the pillow. After that, I went to the store and wanted to arrange discounts, but they refused me, they only offered a discount on a pillow. But after I promised that I would go to court, they provided a discount, because they are using a trick and their contract says that for each day of delay from the cost of 0.1%, and according to the law on the protection of rights, you will consume 1% and according to this law their contract clause is not legally binding. On 11/12/2024, a mattress and a base were delivered to me, one lamella was broken at the base, I immediately told the deliverymen about it, to which they told me to call the store, everything will be solved there, I did so. They immediately promised that everything would be replaced, but then they called and said we don't have one, we'll bring it right away as soon as it appears. As a result, it's 01/27/2025 and THEY'RE STILL CARRYING HER. When the bed was already delivered, it was around 11/25/2024. The customers did not know that I had been given a discount, I had to call the store and even they did not know, they all called someone, as a result, they cut it in half with grief, but there was a discount. Everything was fine until the moment of the order , everyone told how wonderful they were, and then when the shoals appeared , no one cared and shifted responsibility to each other. That's why I don't recommend this store.
See original · Русский
March 10
We would like to express our deep gratitude to the management of Bel Slip Market LLC, namely the deputy. to Director D.V. Kirichenko for the quality of customer service at a high level! It can be seen that customer orientation and loyalty program, as well as trusting relationships with their customers, are not empty words for this organization! The impressions of the relationship were only positive! I recommend you to cooperate. Thank you.
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July 31, 2024
Polite sellers quickly picked up the right mattress, chose the most profitable promotion, handed it over - a pleasant gift. The quality of products and production is excellent!
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October 9, 2024
Nice beautiful store.
The sellers are competent, they do not press "what to suggest".
We picked up the pillows, we sleep, we like everything
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February 28, 2024
thank you so much for choosing the mattress to the managers. The staff is very polite. They helped me make a choice. I will definitely recommend the Ascona salon in the Carousel to everyone. I will definitely come for pillows and a blanket. The girls are just smart, real professionals
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1
May 4, 2024
I express my deep gratitude to the consultant Marina and the beautiful Victoria, for their professionalism, knowledge, ability to convey, and to choose the most comfortable mathias correctly. I sleep comfortably!!! I recommend it to all my friends and acquaintances.
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March 1, 2024
It took a long time to choose a bed for the house, we decided to visit the Ascona store. We tried the bed (ergomotion 450), right in the salon and immediately decided to order! Thanks to Victoria, who helped make such an important choice!
I also wanted to celebrate the delivery of the order, right Home, with a lift to the floor! The delivery guys did everything as neatly as possible and put everything together very quickly.
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February 27, 2024
A great store. Natalia, the consultant, explained competently and professionally about each pillow and helped with the choice. It is clear that the person is in his place and loves his job. I am very satisfied with the service. I recommend it to everyone!!!
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1
February 29, 2024
We bought a mattress, the mattress is gorgeous, we wanted to choose something simple, but after listening to an interesting consultation about the factors of healthy sleep, and how important it is to choose the right mattress, we took this issue very seriously! Thanks to the consultant Marina. Thanks to the correct approach of the salon employee to his work and consultation, we sleep comfortably... We advise our friends and relatives.
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December 4, 2024
Hello!
It's all good. A great bed - thick, reliable, does not swing. As if everything had been done for centuries
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December 23, 2023
When choosing a bed, we stopped at ASKONA and did not consider an individual approach to each client (custom-made, color selection, product frame, etc.as soon as possible . The quality is at the height of both the bed and the mattress! The mattress was ordered Ortho Hard, which turned out to be an ideal option for those with back problems. Sleeping is a pleasure
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1
June 13, 2024
I want to express my deep gratitude to the manager Natasha, she helped us a lot with the choice! the most pleasant and understanding employees, we will come back for shopping more than once💘
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February 27, 2024
A good store.Natalia, a consultant, helped me buy pillows with a choice.I conducted a professional consultation and was satisfied with the choice.I advise everyone
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December 25, 2023
Excellent salon, competent consultants, will always find everything for your needs.A wide range and high-quality goods
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1
February 24, 2024
We went to get a light bulb, and bought a bed. Responsive staff, cool showroom. Everything is great. I will recommend it
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March 14, 2024
The quality product matches the descriptions.
Cons- not an experienced consultant could not really explain anything, he did not say that it was possible to pay for the assembly of bedside tables
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1
October 2, 2024
Great furniture for sleeping and beauty.
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April 3, 2023
Hello. The other day I came to Ascona to buy a bed and a mattress. Anastasia, a professional in her field, manager, helped me in choosing. I definitely recommend the company Ascona.
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December 28, 2021
A pleasant store. The only one where, when choosing a mattress, they offered to lie down and everyone picked up a pillow. The staff is very polite and unobtrusive, which was the main factor for me. Transaction support by a consultant from consultation to delivery. I highly recommend it
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1
November 12, 2023
A chic store. Helped with the choice of pillows! Huge assortment!
See original · Русский
October 16, 2020
The best mattresses from the largest production in Russia!!!
Excellent service and service, choice, prices and of course high quality products!
Definitely the best mattresses!
It is located in the CAROUSEL shopping center (right next to OMA), next to the MakhiMmebel.
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1
November 30, 2021
A great store and the smartest specialists! We picked up a mattress at the best price. It's a pleasure to sleep. Thank you very much👏
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1
December 30, 2021
A very cozy salon. Polite staff and a good atmosphere. I recommend it to everyone
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1
September 12, 2020
Wonderful beds, good pillows and blankets.. price ((
Competent staff
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August 27, 2021
They boiled a double bed. The quality is worth the money!
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1
May 29, 2021
The prices of furniture, if it is made of gold.
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