Everything is cool.
A large selection of cars.
Tea and coffee are available for free.
Have a snack at the bar.
Relax in the waiting room.
There are banks that finance,
Like 10 banks.
Prayer room,
Children's room.
The playground is mini.
But.
Probably the biggest disadvantage ...
is
the service, which is really worthless.
For this 3
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Dinara Imambayeva
Level 6 Local Expert
August 8
Great car dealership! We quickly chose and bought the car we wanted. Comfortable conditions for car loans, I liked the bonus system. I really liked the well-coordinated work of the managers - thank you, Almat and Makpal! Prosperity! I will recommend it!
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alisher konkushev
Level 13 Local Expert
January 28
One of the largest car dealerships in Almaty, where I bought and sold my first car, turned out to be a real discovery for me. Here I enjoyed the excellent service and the professional approach of the staff.
The managers of the company, unfortunately, I can't remember their names, but they were on my side, not their company. Thanks to their efforts, I was able to buy a car without extras, and sell it at the highest possible price.
In general, I am very satisfied with the services of the car dealership and recommend it to anyone who is looking for a high-quality car and professional service.
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AC DPB
Level 5 Local Expert
August 31
The score will be from 1 to 10 points.
Staff 1 point
Customer attitude 1 point
I signed up for TO-1 by phone in advance at 14:00 hours. I arrived 10 minutes earlier. I went into the hall, no one even asked what I came for (that is, the managers don't give a shit about you), I went up to the service manager, he's sitting on the phone watching a tick-tok, I don't have anything to do.
I tell him that I signed up for the service, to which I replied that the manager who takes the car to the service went out somewhere and will not return soon.
As a result, I waited for this manager for an hour. I stopped by at 15:00.
There is no concept of a buffet or an island where coffee, tea, croissant, sandwich are sold inside the salon.
The waiting area seems to be there, but it is functionally inconvenient. That is, they put sofas in the left corner. There is no 220V outlet. Or, for example, they put unhappy Ikea tables and chairs, but there is no charging for phones or a 220V network. How will customers charge their phones?
Other salons have all these amenities.
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Жанат М.
Level 6 Local Expert
April 16
The car dealership is not bad, I came to evaluate my car, according to the manager it takes 40 minutes, but in fact 1, 5 hours for a preliminary decision, the primary diagnosis is paid 5 thousand, the repeated one will be more expensive. The diagnosis took 1.5 hours, I just paid by transfer to Caspi, they said they would send the report to watcap, but they safely forgot, I had to call them and ask them to send the report. I understand that my car is not a new 2013, but still the repair according to the 2.8 million report is too much, although I never found out the final estimate because the criminologists found fault with the year of manufacture in the technical passport. That's all.
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Татьяна Инкина
Level 7 Local Expert
September 9
I am very disappointed, not only that, having bought a 2020 car tested in Aster, where it was said that it did not require any investments, I had to spend 400,000 TENGE on repairs. So also the certificate for THAT with a discount of 5000 TENGE, which was issued when buying a car, is not possible to use. I really, really didn't like being fooled even in small things. It's better to take a car with your hands, it's not so insulting. I do not recommend it, not only is it expensive, it is also not possible to be serviced at Aster, they say they will call back, but you will not wait, I bought a car and goodbye!
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Алтынай Алькенова
Level 5 Local Expert
May 29
A very good car shop, my husband and I liked the seller the most, very polite and courteous, showed everything and told us about the model of the car that we were interested in, most likely we will buy it from him
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Алексей Иванов
Level 20 Local Expert
March 15
I bought a car here. The service is 5 plus. The manager is always there, there were no delays. Of course, in trade-in, your car will be priced twice as cheap as the minimum market price. Of course, the company needs to earn money. But the car needs to be put in order. So that another person who bought a car on it traveled for more than 14 days under warranty.
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Виктория Елисеева
Level 4 Local Expert
January 10
We sold and bought other cars, according to the assessment of the car below the market value by about 30%, but at the same time they make a discount on the car that you buy is also good. We got a discount of 290000. Not bad. Thus, the cost of our old car came out at the market price. The attitude towards customers is excellent, everyone is polite, patient, I especially wanted to mention the three managers we worked with, first of all Kudrat, then Yerkebulan and Aybar, many thanks to them for their patience and participation. Even the managers who were not attached to us took part and if there were any questions, they told us everything in detail. They explained in great detail about lending, suggested which bank it is better to apply through, which would be more profitable for us. Aster Auto even took care of the suddenness of women, in the restroom there is a sign that if a woman has unexpected problems, she can always go to the reception and ask for hygiene products from the girls at the reception.
There is also free water, tea, and coffee. You can safely sit on the couch and charge your phone, there is a small children's corner, which also cannot but please parents. I also forgot to mention that after you rent a car by trade-in, the company provides one taxi ride for free. These are small things, of course, but it's all very pleasant. Thanks to Aster Auto!
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Сергий Назар
Level 9 Local Expert
December 7, 2023
Excellent and high-quality service!A quick and truthful assessment of the car.A huge selection of cars, both new and used.The possibility of exchanging your car with an additional payment for a more recent car.Universal service.Returning a car if you don't like it really works.Professional managers will consult competently and substantially on all issues.I recommend it to everyone, I have already changed 2 cars myself and only them.Fast, simple, and efficient!
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Айгуль И.
Level 3 Local Expert
August 28
A very comfortable place: the staff is friendly, issues are resolved taking into account the interests of the client. The test drive provides full information on the cars in question so that we can choose a car that meets our requirements.
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Аюпова Зульфира
Level 2 Local Expert
May 18, 2023
Хотела бы поблагодарить персонал Aster avto Бесагаш за отличную работу в особенности в особенности менеджера Дархана, очень грамотный, вежливый, всегда с улыбкой, помог нам в выборе авто, хотелось бы отметить его работу и конечно же хотелось отметить о создании комфортных условий для клиентов, зоне ожидании для клиентов, все продумано,чай кофе,удобные диванчике, даже зона отдыха для детей. Обязательно посоветую при выборе авто друзьям. Очень хочу чтобы при награждения обязательно отметили менеджера Дархана. Мы купили Киа Соренто и очень довольны
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Мадина Оракбаева
Level 5 Local Expert
August 14
It's a terrible place. We wanted to buy a car, we found it, we examined it for 2 hours, we wanted to arrange it, the consultant told us that it was sold 10 minutes ago, and the other said that it was sold on August 8, do not come together! If sold, you need to put a sign that "SOLD" so that people don't waste their time! We wasted 3 hours there!!!!
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Kirill Dolgushin
Level 7 Local Expert
August 24
A huge number of used cars, most of which are in disgusting condition. They also lure me to their salon, promising to buy my car for a good price over the phone, and upon arrival they estimate half the price! I do not advise you to watch / buy cars there!
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Булат Тынышбеков
Level 8 Local Expert
July 27
The car dealership was not bad, until they started buying everything in a row, it had not been for a long time, but at the very least I was upset, there are no live copies, there is nothing to look at, what is alive is more expensive than on the Wheels website.
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Бауыржан Шиганаков
Level 16 Local Expert
May 24
It feels like all the car junk of the city has been collected in one place. Although there is a lot of choice. If you go, be prepared for the fact that you will be left without Internet, the network does not catch at all in that area, there is no local Wi-Fi.
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Nikita P.
Level 5 Local Expert
March 26
A large selection. Marketing is on top, but you need to be careful, as everywhere else, so that you are not fooled, especially when signing documents and additional functions. Ordinary outbiddings.
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Юрий
Level 4 Local Expert
August 28
I didn't take the Omoda S5 car at all
It does not match the warranty.
The car starts detaining in the morning, I
ask to be fixed or exchanged, they find all sorts of reasons but do not fulfill the warranty
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Айдар Имангалиев
Level 6 Local Expert
August 18
I bought a car at Aster Auto, the manager did not warn me about several engine malfunctions. I had to invest more money for repairs. The mechanics work hard.
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Алматинец
Level 6 Local Expert
December 26, 2023
A complaint about the manager's work. I brought the car for pre-sale diagnostics. After that, my car was broken down. It stopped starting at all. The pipes were broken and thickly filled with sealant. My requests to return to their previous working condition are completely ignored. Now a lawyer, the court is all business.
It was December 18th.
Last 4 digits of the phone number: 29 99
Car: red Skoda Fabia 2014.
I paid for the diagnostic service. The result is deplorable.
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Ел Бд
Level 3 Local Expert
June 4
We bought a car, did not have time to get there, it boiled, they brought it to the Aster salon, bought more spare parts, left 2 days later, it boiled again.Now it's worth 500 thousand dollars.
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Али Ахмедов
Level 2 Local Expert
June 5
The service and attitude of the staff are super thanks for communicating well with customers good luck to you
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Елена Наумчик
Level 4 Local Expert
July 10, 2023
Захожу при каждой возможности
Купили уже два автомобиля здесь и присматриваем ещё.
Все комфортно и удобно, сотрудники вежливые.
Большая компания, хороший выбор.
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Радмир Алексеев
Level 9 Local Expert
March 12
They didn't take the car very well, the headlights don't light up, they say that I need to do it myself when I looked at the car, they burned after the purchase when I came to pick them up, they don't light up, we say we don't do it, the most important thing is that the car goes and you do the rest yourself.
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Алена Манойло
Level 2 Local Expert
October 24, 2023
They evaporate cars just to push them off, they bought a car here in a month it broke down, they spent money on a warranty and there was no sense from it after the first repair, they took the car away less than a month later, the car breaks down again for the same reason, a very long repair period, and not at all high-quality, and the application for termination of the contract ran for almost 3 weeks for a very long time, after which they agreed but again, they are very slow with a refund, there is nothing to do, they do not want no manager, no director at all, terrible service and the salon itself
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Рашид Баратов
Level 2 Local Expert
July 31
I bought a car there, good customer service
Polite
Single-mindedness
I advise everyone
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Виктор Марсаков
Level 4 Local Expert
January 28
I liked the service. I handed over my car to the trade. I looked at the stock almost new in excellent condition. On Saturday evening, an assessment was made. On Sunday, I delivered the original technical passport. On Monday evening I went out to practice in a new car! Aster, you are the best!
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Ермек М.
Level 11 Local Expert
July 1
If they call you to evaluate your car, keep in mind that this is the last place where you need to go, you will just lose time
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Рахимжан Курбан
Level 4 Local Expert
August 17, 2023
Качество работы на высшем уровне
Отношение сотрудников к клиентам очень хорошо, сотрудники очень приветливые и вежливые.
Машин очень много, можно найти на любой вкус.
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Алексей Пичугин
Level 2 Local Expert
July 28
Well done. Client-oriented consultants. Adaptive conditions for different clients.
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Subarutsr
Level 8 Local Expert
July 23
I do not advise you to come here for maintenance. I changed their timing and lever, negligently did their job. The bolts were poorly tightened. They forgot to tighten one bolt on the pump at all, antifreeze leaked out and the engine overheated. The lever was also badly twisted during replacement. It's scary to go to them now, they can easily ruin a new car. And you, including in the place with your car. Think a thousand times before you go!!!
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Вадим Демин
Level 5 Local Expert
January 21
The level of service is not bad, but according to trade-in, cars are priced much lower than the market price, used cars may have "surprises". Pay special attention to the warranty and return conditions
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Айрат Альбертович
Level 9 Local Expert
November 17, 2022
Хочу выразить благодарность сотрудникам дилерского центра, в особенности техническому руководителю Дмитрию. Были проездом в Алматы и возникла необходимость сервисного обслуживания на Ладе Весте. Приняли без предварительной записи, проблема была повторяющейся, так они не просто её устранили а нашли первостепенную причину! Это действительно достойно уважения! Сам я из России и бывал в разных дилерских центрах, и честно говоря был шокирован "в хорошем смысле" отношением к проблемам автолюбителей. Процветания и благополучия вашей компании!!!
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Ифрат Абдурахманов
Level 9 Local Expert
September 1, 2023
Надо отметить что руководству удалось немного подтянуть уровень менеджеров, ребята стараются. Однако много машин на стоке имеют весьма серьёзные поломки. Так например при моём крайнем посещении несколько машин которые я хотел посмотреть были с проблемами по двигателю.
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Меруерт Аугалиева
Level 3 Local Expert
November 2, 2023
A good salon, good service, we bought not one car, we got two friends, the manager helped the girls well, the consultant was a guy named Yeshenov Almas, helped me out in both cars, thank you
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Вячеслав Макриди
Level 18 Local Expert
December 7, 2023
Managers work on the principle of fast sales. No one will tell you about the disadvantages of the car, all cars are good, just buy. If you want to apply for a loan, they don't talk about the interest rate either, until you ask.
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Асем Ахимбекова
Level 2 Local Expert
September 19, 2023
Астер в городе Тараз качество работы на нулевом уровне!Менеджеры очень грубые и заставляют ждать целую вечность а сами курят ходят бродят,вообщем ни черта не работают!Для того чтоб просто посмотреть авто с пробегом я потратила целый день и получила куча недовольство менеджера.Прошу обратить внимание руководство и серьезно отнестись к сотрудникам (не берите кого попало)
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Мари Mari
Level 7 Local Expert
July 12
A huge selection of cars. Very polite managers.
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Viktori
Level 13 Local Expert
August 13
A lot of things, you want quality at a reasonable price, salaries are not millionaire's😊
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Sitora Amonbaeva
Level 6 Local Expert
March 19
A cool car supermarket, the managers are very polite, especially Danila Solodov helped a lot.
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Ильзат Василов
Level 2 Local Expert
December 3, 2023
I liked everything, the Dinislam assessment Manager does his job perfectly, I liked the service. Thank you very much
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Андрей Шегай
Level 12 Local Expert
December 23, 2023
A cool company, if you need to quickly drain the car, they are ready, of course, below the market, do not expect that they will give a lot for your car, these are smoke breaks on a large scale.
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Арман
Level 5 Local Expert
April 28
They buy cheap, sell expensive. Visited on April 21. Estimated elantra 2022 for 7 million
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Дмитрий Волк
Level 2 Local Expert
June 26, 2023
Всем доброго времени суток!
Посещаю данные автосалон уже не первый год, отношения к клиентам хорошее, теплое, открытое. Менеджер проктически сразу поможет подобрать автомобиль по моим критериям. Хочу отметить менеджера Улана, очень отзывчивый, приветливый и открытый человек.
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Ольга Василенко
Level 10 Local Expert
January 10
We came to see the car, the consultants were very surprised, they suggested everything correctly. As a result, we are satisfied with the purchase 👍👍👍👍👍
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Хамид Ррр
Level 8 Local Expert
October 27, 2023
A dubious office, when you call yes, come all there is a car in good condition without attachments.
I arrive and there is trash, just scrap metal. And the manager says why did you want a new one for this money. I advise you to avoid the people..
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Madina Imanova
Level 10 Local Expert
June 22, 2023
Столько раз сюда ездила, чтоб договориться о трейд-ин. В объявлении так хорошо написано об автомобиле, а по факту совсем не то. Может мне так хронически не везёт, а у других все хорошо. Добираться досюда удобно, но парковаться особо там негде. С машинами, в общем, там проблема. Менеджер при указании на дефекты "машины в отличном состоянии" просто улыбается.
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Молдир Атымтаева
Level 5 Local Expert
January 8
Well done, all conditions for customers..And they didn't forget about the children.. I liked coffee from the vending machine everywhere for free
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Денис Ефремов
Level 9 Local Expert
February 14
Excellent, the service is good, everything is very tasty and the price is pleasant, thank you!
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Галым Атагулов
Level 5 Local Expert
March 27
Attitude to customers, staff, choice of cars, quality of work