Astina
95 reviews
November 2
A good hotel. The staff is polite, ready to help and pleasant to communicate with. Wi-Fi is available almost everywhere on the territory, but I agree with other reviews, it is weak in terms of speed. The breakfasts are good and the lunches and dinners are no worse. Not a very convenient location, but overall the level of service is decent. I will be glad to come here again 😊
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November 2
It's a little far from the center. For an early check-in (from 7 a.m. local time), I had to pay 25,000 tenge (in rubles it is 5000₽) for locals, this is a huge amount of money! And despite this, the management, knowing about the early check-in, knowing that there would be three people, did not bother to check - not just the bed linen, but at least the availability of a blanket and pillow for the third guest. But no, there was no blanket, pillow, or linen. And we really wanted to sleep, we were waiting for these things before lunch, we had to cover ourselves with anything, but it was already autumn and it was quite cool in the room🤷♀️🤷♀️🤷♀️
Communication with the reception through a whatsapp number, on which it is not clear at all whether someone sees your messages or not?
One of the advantages is delicious breakfasts. Which, unfortunately, became less and less tasty every day.
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July 28
A suite was booked and paid for, we were provided with a room on a lower level. There is a puddle in the bathroom, which no one thought of wiping, no one tried to fix leaks. The Internet is a separate story. They say that it exists. They say that the password is the same for all networks, but in the end the Internet is weak only at the reception.
I didn't notice any special advantages. For less money, you can find better accommodation
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June 21
Great hotel. Clean, cozy. The staff is very helpful, the breakfasts are delicious. Thank you very much for the service.
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August 11
The location is not very convenient, far enough from the sights. Booked in Booking - it looks better in the photos. What really put me off was the smell in the room and the complete absence of
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December 26, 2023
Great hotel
The best value for money
Fresh renovation
We were in the apartment, they say they launched it in the summer, everything is convenient! Refrigerator microwave stove, etc
The staff is friendly, they try to resolve all issues promptly
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July 3
Excellent hotel, in a quiet, peaceful area. The rooms are clean and bright. Breakfast is included, modest but delicious.
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March 5
We were there for a couple of days in May of the 23rd year. Despite the fact that the hotel is in the private sector and the public transport stop is far away, the hotel itself is good. We lived on the third floor in a two-room suite. Clean, tidy, quiet. The water pressure is weak, you will not be able to wash quickly. There were breakfasts, not a buffet (scrambled eggs, tea, sandwich). I communicated only with the administrator, the attitude is restrained, but ordering a taxi, even several cars, is no problem. Where, how, and why were they prompted. They placed money, although they gave an old sample, which is no longer in use. It's good that they took these bills to the coffee shop, to the numismatist's collection (the bills were in good condition)
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October 17
The room is clean and tidy, the staff is somewhat confused but polite and helpful. Overall, I really liked it.
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August 31
Cozy, clean, friendly staff. They fed me dinner. Breakfast is a little late at 8:00. I recommend.
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June 25
I really liked it. Good staff. The room is clean, beautiful, cozy,
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May 8
The room is dirty, the ceiling was leaking. There is no sound insulation, in the next apartment from 5 a.m. the lady started yelling so much that it was impossible to sleep. The bedroom has no windows and is damp. Instead of a sofa, there was an iron bed. But there are all hygiene products, even a shaving kit, slippers. The passage to the apartments is through the stremny courtyard, in the main building where the reception is being renovated. Breakfast was included, but we ran away from there, didn't even try,
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April 23, 2023
Astina. The hotel is not a large three-storey one, it clearly claims to be 3 stars. It is located in the outskirts of Astana. The room has a TV, a large double bed, many lockers, a sofa and a table with two chairs. Quite a decent toilet with a bathtub, a set of towels, bathrobes, a hairdryer, even disposable toothbrushes and shampoos. There are "disinfected" papers on the toilet, bathroom and sink. The linen is clean and white. There is even one pair of disposable white slippers! The room itself is large, the interior is not shabby. Although they write everywhere that the hotel is non-smoking, we got a smoky room. The hotel has its own small cafe, which serves dishes and is served by the same hotel administrator. Excellent Wi-Fi signal. Everything seemed to start well... The first bell rang when it turned out that the TV was not working, then in the cafe the administrator added 10% "for service" to the bill, to my puzzled question, she answered, they say I have to earn, while there is no service fee in the menu. It turned out that it was not possible to wash in the shower, the water is cold, then boiling water. In the morning, the walls turned out to be so thick that you can hear what is being said in the next room. When the neighbors slammed the doors, ours, for some reason, also shook. In the next room, they smoked so much that they were drawn down the corridor, but the administration did not react. And in general, not a bad hotel in a quiet place, not expensive, we spent two nights.
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December 3, 2023
Quickly served, very polite barista. The place was pretty clean, despite the weather. The coffee itself is well roasted, the milk is moderately fatty. In general, I advise all coffee lovers
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July 20
A pleasant hotel. Everything is brand new and clean. Responsive staff. I recommend
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November 20
Not a bad hotel! We took a suite! The kitchen is so-so!Otherwise, it's fine! Adequate prices for accommodation!
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August 5
Everything is fine. We stopped for work at night to spend the night. It's very acceptable for this money...
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December 26, 2023
Great place, delicious cuisine, polite and professional staff, clean and cozy, a good place to stay for a couple of days.
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April 14
Great hotel. Cosy. Clear. Everything is available for living. Friendly, helpful staff.
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March 28, 2023
Spacious two-room suite. Large TV, kettle, refrigerator, sofa. The room is clean and warm. Nice beds, linen. For breakfast, delicious porridge or scrambled eggs with sausage. Breakfast is included in the price. Private parking. The staff is attentive and helpful.
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March 2, 2023
Friendly staff, especially the receptionist Madina. The food was delicious, you can eat at any time, which is especially convenient if you arrived late and tired from the road. The room is spacious, clean, and has everything you need.
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3
June 10, 2023
Room cleaning must be ordered by handing over the key, fines for soiled bed linen are prescribed in the price list. I got sick, sweated with a fever, stained my underwear with hair dye (I dyed my wet head) and then ran around in a panic, looking for a stain remover so as not to pay a horse fine. As for the water, this is generally a separate song - the faucet in one position gives out warm, then boiling water, followed by ice water. You can only take a bath. A small bathtub. Almost sedentary. There was no faucet in the bathroom, just a shower, I stepped on it with my foot to press it down a little, because the jet was pouring up when trying to pour the bathroom, the shower thread crunched sharply under my foot. Fortunately, there is also a FixPrice in Kazakhstan - I had to buy a shower harness there to avoid the same penalties. We came here on a business trip. Our colleagues have a double room with 2 beds, a sofa, a large bathroom, we got a double bed for the same money, a much smaller room, a small bathtub. The room we were offered in return was even smaller and worse than ours. Pay the same - which is a big question. I definitely do not recommend it
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December 14, 2023
We were in August, it was very, very, very cold in the room (even got a cold), the water runs hot, then immediately cold, you can't really wash. We arrived in December, (we were assured that they had installed a kind of new pump). But, as usual, it is very cold in the room, we slept dressed! And again, the same thing with water. Although everything is brand new and clean, but these two important points are not in favor of the hotel. Unfortunately, we will not go any more.
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May 4, 2023
We spent the night from 17.04-18.04 and 20.04-21.04 2023. The most terrible hotel in my life. The rooms were booked and paid for by the company for a business trip. The hotel has confirmed the reservation. Upon arrival at the hotel at 21.00 pm, it turned out that this meant nothing and there were no rooms for us, because we were supposed to check in at 14.00. After yelling at us, the receptionist invited us (2 men and one girl) to spend the night in one room with a double bed and a sofa. In response to our demands to get a second room with the most terrible expression on our face, we were given the keys to the second room. On the way back from a business trip (we arrived from the airport at 20.30), the story repeated itself. We were told that THERE are NO AVAILABLE ROOMS!!!! It was suggested to wait until 22.30, after which someone would move out, wash the room and give us the keys. The rooms are smoky, stuffy, the smell of dampness and rottenness from linen and towels. I spent the night without undressing, did not use the shower, it was very dirty and black mold. There are no complaints about breakfast, they will be fed at any time. It seemed that the rooms were rented for an hour or two for pleasure.
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October 1, 2023
For 3 days of arrival, the norms are possible, for such money, the food is delicious, I liked it very much, I can't hear the noise of cars, not any other noises,
The receptionist is friendly, thank you.
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May 2, 2023
A wonderful hotel!!! We fell in love with her. Everything is at the highest level. If you appreciate comfort and silence, you are welcome here. The price for the rooms pleased us.
Location 15 minutes to the center.
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3
August 21, 2022
I liked the hotel as a whole. Everything is clean and tidy, a very large room for relaxation.
During my visit, it was not convenient to get there. They dug up all the roads in front of them there was no information anywhere
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3
December 26, 2023
The service is courteous, the staff is pleasant, the rooms are clean, everything is neat, the kitchen is super🙌
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3
December 27, 2023
It's a great place, I stayed here during a business trip, I'm happy with the service, I advise everyone.
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3
October 7
Not expensive, good service and clean rooms
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1
December 11, 2023
Warm, cozy, not expensive. Suite for 3 people. High audibility and little problems when checking in, so 4 stars
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November 2
Nice, not expensive, delicious breakfasts!
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May 2
Not bad rooms, clean and cozy, everything is cool. Kitchen tower
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December 26, 2023
A good hotel, top-level service, delicious food, I recommend this hotel!
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1
May 11
Friendly staff, home cooking, reasonable prices!
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1
December 10, 2022
One star for the food - tasty and inexpensive relatively.
The second one is for the kind attitude of the staff.
Cons: dirty, shabby, blowing at night - for the same price or cheaper, you can rent a one-bedroom closer to the center. During the entire stay, the room was not cleaned and the garbage was not taken out.
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August 10, 2023
The lack of air conditioning in the room in the middle of summer is very strange, and it is also problematic to have breakfast, your plans are absolutely not worried about the local staff, garbage removal and other small things also do not particularly bother them.
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March 14, 2023
A cozy hotel, reasonable price for accommodation and meals. The food is delicious , the staff is polite ! The room was spacious!
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3
December 26, 2023
Quite a very good place, if you are looking for a hotel where to stay, I recommend this place!
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August 8, 2023
The hotel is terrible. There are cockroaches in the room. You can't wash in the bathroom, everything runs to the first floor. The kitchen is completely unsanitary. He takes the money, then goes without washing his hands, cuts the meat, then grabs the phone and goes back to the groceries.
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April 21, 2023
Disgusting service! The administrator is openly rude. We paid for two rooms in advance. Upon arrival, they are informed that there are no available rooms. They offer one instead of two. After the outrage, they are asked to wait for someone to move out (15-60 minutes). The rooms have an unpleasant smell, the bed linen is dirty, there is no water pressure from the word at all. The breakfast is not tasty.
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February 29
Cozy, liked it, polite receptionist, thank you!!!
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March 23, 2023
A good hotel for one night, not expensive and convenient, not far from the airport, you can eat even at night and have breakfast. The price is acceptable.
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2
April 27, 2023
A pretty hotel! Clean, neat, comfortable! Good service! Friendly staff!!
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3
November 21
Very high quality and I liked the strong effect еттім
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1
November 30
The rooms are clean, the food is delicious
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October 24, 2023
Nice clean hotel, friendly hostess, delicious food!
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3
March 30, 2023
A clean room. All the amenities are there. The food is delicious. The service is polite. We liked it
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May 29, 2022
There is a public transport stop 7-9 minutes walk from the hotel. The hotel itself is located in the old part of the city and is a three-storey building. There is a cafe in the hotel. The area is quiet
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July 23, 2022
We stayed for 3 nights. The room, although not with a fresh renovation, but the "Price-quality" match. For a low cost, we received a bathroom in the room, parking at the hotel, and a kettle was provided on request. There was also a new plasma TV, it was not watched, it was not when). The hotels are quiet and peaceful.
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