Atlant-M Kholpi Mazda
Address
Business hours
Closed until 8:00 AM
Directions
Ushod
4 km
Ekspacentr
320 m
Features
Credit card payment
Parking
Cafe
Wi-Fi
Test drive
Trade-in
Authorized service
Anti-corrosion treatment
Preliminary registration
Brand:Mazda
Repair sevices:a/c recharging and repair, exhaust system repair, repair of brake system, engine repairs, oil changes, car respraying, installation of parking sensors, tinting, running gear repair, starter motor repairs, computer car diagnostics, car electrician repair, fuel injector cleaning, car alarm, gearbox repair, generator repairs, polish, repair injectors
Payment method:discount system, prepayment, cash, payment by card, bank transfer
Auto sales:used, new
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136 reviews
March 4
It has been serviced since the purchase of a car from them, since May 2021.
Somewhere I turned a blind eye to imperfections / carelessness, somewhere I was put in my place) Back and forth, in general, I would rate it at 4 out of 5. I was really happy and did everything for their cars, even the tire repair was banal.
But the end of 2024 is coming...
on November 3, 24, I'm doing SOMETHING-4, in which they change the front pads for me (they were mine, the original ones, I bought them in advance and said when leaving the car that if it's time, change them).
January 25, drove 3,000 km since the TO-4, a hum appears on the highway when braking. I thought it was time for the rear pads (although they have "passed" since they were replaced in the same 20.000 Atlanta).
I'm signing up for Atlant on 31.01.25 and, along with the oil change, I ask you to solve the hum problem, indicating that the rear pads are probably buzzing and it's time to change them.
After a while, they call and say that the hum is due to the fact that it's time to change the front brake discs, along with the pads...To my reasonable question, "Why did you change only my pads 3 months ago? After all, I have traveled only 3,000 km since that time, even then it was possible to see that the disk was coming to an end..." I did not receive an answer.
Useless maintenance of the rear calipers, by the way, also did not forget to take a dime (I told you about the noise from behind))).
Moreover, there was a similar situation in 2023, but there they CALLED me and told me about the disc, about the pads and asked what we were doing...What prevented us from doing this here, in November 2024?
Total:
- The TO-4 in November, as a result, was done imperfectly and poorly (I left it with almost dead discs, but new pads)
- I paid for unnecessary services in January
- I throw the original pads in the landfill after 3,000 km
I rate this situation at 0 out of 5.
(4+0)/2 = 2
You have lost your client.
PS: Previously, after every service, even the simplest, they called and asked "How did it go?", "What grade would you give?". And after this situation, they didn't call back, even if they left an extremely low online rating)
Is it a coincidence?
Update 03/04/25:
After posting the review, Atlant-M contacted me and offered me an acceptable solution to the situation.
The score has been corrected to 4 out of 5. I hope that this situation will not happen again in the future)
See original · Русский
February 5
It's just an expensive oil change center and other consumables. If you have a car under warranty, they will not hesitate to insert some consumables not according to the regulations, thereby increasing the cost of maintenance. When a warranty event occurs, they will delay the time by referring to some kind of agreement and looking for your fault. You will achieve something only by complaint, examination and trial.
See original · Русский
1
November 20, 2024
Excellent car dealership, they offer coffee! A convenient waiting area for service work. And the best manager is Vladimir 💛
See original · Русский
