Atlant-M Kholpi Mazda
141 review
April 16
We serviced the car in this service for a long time, there were no special problems before, but recently we came to change the ABS sensor.
We were warned that there might be a situation with a broken locking bolt, but they immediately explained that this would slightly increase the cost and they would solve the problem. In the end, according to the master, everything went well, the ABS light bulb stopped burning, they paid and left.
And a month later, the car was driven onto the overpass and the master of the state technical inspection showed the results of this so-called "repair." The only bolt that holds the sensor in place is, of course, broken off, sticking out of the thread, and the sensor is safely inserted into the hub and not fixed in any way, excellent work by the craftsmen! At least they didn't stick it on the gum, thanks already!
They didn't expect such a setup from the supposedly "official" service, it feels disgusting. The foreman who was responsible for the repair started pulling and telling tales about what was impossible in any other way and started selling additional services for extra money (suspension bulkhead to unscrew the bolt) and delaying the recording.
To sum up, it's not the kind of feeling you'd expect from an official service, the level of the fastest garages
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1
April 5
Excellent consultants. Polite staff. There are competent, truthful, and reliable answers to all questions. They will always help you decide on a solution. They will help with advice. Well done
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March 4
It has been serviced since the purchase of a car from them, since May 2021.
Somewhere I turned a blind eye to imperfections / carelessness, somewhere I was put in my place) Back and forth, in general, I would rate it at 4 out of 5. I was really happy and did everything for their cars, even the tire repair was banal.
But the end of 2024 is coming...
on November 3, 24, I'm doing SOMETHING-4, in which they change the front pads for me (they were mine, the original ones, I bought them in advance and said when leaving the car that if it's time, change them).
January 25, drove 3,000 km since the TO-4, a hum appears on the highway when braking. I thought it was time for the rear pads (although they have "passed" since they were replaced in the same 20.000 Atlanta).
I'm signing up for Atlant on 31.01.25 and, along with the oil change, I ask you to solve the hum problem, indicating that the rear pads are probably buzzing and it's time to change them.
After a while, they call and say that the hum is due to the fact that it's time to change the front brake discs, along with the pads...To my reasonable question, "Why did you change only my pads 3 months ago? After all, I have traveled only 3,000 km since that time, even then it was possible to see that the disk was coming to an end..." I did not receive an answer.
Useless maintenance of the rear calipers, by the way, also did not forget to take a dime (I told you about the noise from behind))).
Moreover, there was a similar situation in 2023, but there they CALLED me and told me about the disc, about the pads and asked what we were doing...What prevented us from doing this here, in November 2024?
Total:
- The TO-4 in November, as a result, was done imperfectly and poorly (I left it with almost dead discs, but new pads)
- I paid for unnecessary services in January
- I throw the original pads in the landfill after 3,000 km
I rate this situation at 0 out of 5.
(4+0)/2 = 2
You have lost your client.
PS: Previously, after every service, even the simplest, they called and asked "How did it go?", "What grade would you give?". And after this situation, they didn't call back, even if they left an extremely low online rating)
Is it a coincidence?
Update 03/04/25:
After posting the review, Atlant-M contacted me and offered me an acceptable solution to the situation.
The score has been corrected to 4 out of 5. I hope that this situation will not happen again in the future)
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February 5
It's just an expensive oil change center and other consumables. If you have a car under warranty, they will not hesitate to insert some consumables not according to the regulations, thereby increasing the cost of maintenance. When a warranty event occurs, they will delay the time by referring to some kind of agreement and looking for your fault. You will achieve something only by complaint, examination and trial.
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1
December 30, 2024
On 12/26/2024, we were on IT. Everything seemed to be fine, but then they found a coating defect on the steering wheel, as if it was smeared with glue, they thought the master touched the steering wheel with dirty hands, cleaned it with a napkin, the coating began to peel off. How is it possible to climb around the cabin with dirty hands? The defect is in a prominent place. I'm very upset.
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May 20
My car is 13 years old, that is, the warranty has been over for a long time, but out of habit, I go here for service!for the Service, with a capital letter, and for the cost, if calculated wisely, it is not more expensive than in dubious garages!I advise everyone!
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June 7, 2024
I have been serviced for 2 years. Quickly, adequately, they never insisted on unnecessary procedures and replacements. On the contrary, they said that there is a nuance, but you can ride with it for another year or 2. But there are disadvantages anyway. A lot of things where only a complete replacement is done have been done. For example, if the heating of the chair has stopped working, then the replacement is complete for 1000 rubles. In another one, the service station was repaired for 90 rubles. He has been working for more than a year. The folding mechanism of mirrors is a similar situation. Well, there is no way to edit discs on the tire. That's all I can remember in 2 years. In general, everything is fine, you can safely contact.
Updated.
Recent appeals are purely negative. There was one price and availability on the phone, another on the spot, so 3 times, for calipers, springs and something else. 100,500 managers. Everyone asks you to explain what you want. He says he understood, and to translate to another, another again, hello, what happened to you. I value my time, get a bot on the phone. In fact, there are 3 people on the way to the service department. Details on prepayment, then they can call and say that they will not bring, as a result, an application for a refund and then you need to come personally, although I paid with a card, if I'm not mistaken, you can make a refund to the card here. There are currently no springs on the Mazda 6 gj. Generally) The question is, how are the warranty cards serviced?) In general, the last few weeks have been trash. There are a lot of managers and they all have different information. Apparently, relatives were attached, otherwise I cannot explain such a number.
There was another case. There was an empty first quarter of the brake pedal. And he didn't hold the handbrake well. They said the norm about the pedal, which surprised me, they called some kind of sky-high price tag a couple of thousand and a wait of 2-3 months about the brake. At the other service station there is a repair kit of calipers, they have set up and now there is a handbrake and the brake immediately grasps. It turns out that this is not the norm, it's just that this service does not want to do extra work.
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July 15, 2024
Mazda Atlant M service is for those who do not like their car. I didn't want to write this review until recently, but it just boiled over. For 2.5 years, during the planned maintenance, the body - hood and door were scratched twice (once I noticed it in time - they immediately polished it, the second time I noticed it when I drove away from the service), the steering wheel was scratched. I came to fix the alarm several times (it didn't work properly from the very first day), during repair / testing (apparently they hit the car) they left dents on the hood - fortunately they managed to remove it using pdr. At the last one, I look at the list of works - lubrication of hinges, locks, battery terminals, etc. nonsense by almost 80p, while the engine air filter has not been replaced. I ask: why not replaced - they answer: it is not necessary according to the regulations. I.e., it is necessary to lubricate the door locks every 15 thousand km, but not to change the air filter? Also, at the last one, I tell the master: the engine has run up a little oil, it's good that I have a canister with remnants from the last one (about 200g). This time I look at the acceptance of the car: there is no canister, as usual. I'm asking: What wasn't left? Answer: and we filled it exactly as it should be, there were no leftovers this time. The question is, for whom did I tell the story about the burning of oil? The master receptionist is so simple, they say, "well, if you want, buy a liter of oil separately." Oh, and why do I need a whole liter?) Mazda, of course, the oil is eating up, but (so far) not like BMW)) In general, it feels like you are not talking to a person, but to an ATM: only standard programmed commands and actions, not the slightest desire to understand the situation + all sorts of jambs described above. Nevertheless, the price tag is for everything)).
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2
November 20, 2024
Excellent car dealership, they offer coffee! A convenient waiting area for service work. And the best manager is Vladimir 💛
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January 3
I am servicing a working Mazda here, pleasant service and everything was fixed in the promised time!
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September 2, 2024
There are some advantages, there are no disadvantages. I trust the service with my not the first car, everything is always on top. Excellent staff, good luck and prosperity to all!
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May 5, 2024
It's not the first time I've come. The capital's Atlant-M car service school is felt clearly and to the point. I've only been there twice so far. The last time I asked you to finish it early. The service met us halfway - I managed to get to a meeting in Grodno. In general, so far everything is normal.
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June 28, 2023
I have been serving here for 10 years. The service and quality of repairs are always on top. They will call a taxi and offer coffee. I am also pleased with the human approach - they will always help and advise. And special thanks to my personal manager Maxim 👍🏻
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December 11, 2024
Fast, individual approach, to the point, bonuses, accuracy, responsiveness, attentive attitude of the staff!
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August 21, 2023
It all depends on the master... If the master is smart, then everything is on top, and if he sits out, then the service is the same ... There are guys who meet halfway and recommend, and help and advise, that's for such a fat plus in karma!
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May 30, 2024
As always, politely and promptly. After all, Atlant has some of the best customer service standards.
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May 5, 2024
The performance of the work itself is excellent. The same cannot be said about managers. Over the past 2-3 years, a couple of honest and qualified people have remained. The rest are all trying to either add.to sell services or frankly overestimate the amount of work. In general, the management does not follow the staff at all. It makes sense to do only the most necessary things here - which you can't do yourself.
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February 28, 2024
The best service in the Republic of Belarus, I am equal to them; in another area.)even Lada on Lada is more expensive to service than my Mazda 6 on Atlant m, which closes the doors in front of the garage service stations. Oil is more profitable here. 5 years of cars.
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1
November 1, 2023
Professional and polite staff, pleasant atmosphere for waiting while the car is being serviced, sometimes very good discounts on work and spare parts. The quality of work is at a height!
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April 18
Everything was well served, but it was expensive
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January 4, 2024
Everything is very good, culturally, acceptable prices, bonus system. Well done, keep it up! I advise everyone....
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February 11
An integrated approach of several brands!
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May 27, 2024
I'm happy with everything so far. Attentive staff, professional execution of work.
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September 12, 2024
The reference car center. I have been a client since 2009. And it's very sad that we have problems with Mazda.
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April 23
Very, very few cars are represented
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November 2, 2023
Excellent service, prompt resolution of issues. We worked with Vladimir managers. Special thanks to him
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January 7, 2024
A terrible trade In. You arrive there in a whole inspected car, they compare it to a sawdust. At the bottom of the market., I don't care what the whole and so on. I also want to work like this at my job.
You ask to show something adequate, they show an older car with more mileage. Well, you can also put 50 zhiguli for 500 dollars as an example. There are rather unsubstantiated answers to all the arguments. The only thing is the manager Kirill is a ray of light and with an understanding of the situation. Therefore, not 1 star.
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1
November 28, 2023
Adequate prices, qualified personnel, short maintenance periods
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July 17, 2023
Norm, however, I did it before, when the additional equipment was a separate department on Mazda, the master showed, they broke off 3 parts, and scratched it badly, although this master no longer works here, but there is still a sediment..
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December 24, 2023
I drove by and decided to make a computer diagnosis of the car, they said no, everything was supposedly scheduled. Although it would take 10 minutes, maximum 15 minutes. They don't want to work!
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3
March 15
Professionals in their field
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June 19, 2024
If you have a Mazda car, go here. Good craftsmen and good quality of work
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June 25, 2023
The service is always on the level, They will choose a convenient time. They will tell you about discounts and promotions . Everything is just at the highest level. It is not the first time we use their services, we are ready to recommend them. They never breed for unnecessary services. The prices are adequate.
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September 27, 2023
Many thanks to Maxim Andrushkevich and Vitaly Karchevsky for the work done on my Mazda 3.
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September 1, 2023
Well done!!! Minus one - it is impossible to stay longer, everything happens quickly, culturally, at a high level!!!
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September 22, 2023
Precise maintenance,original spare parts. Polite staff.
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January 4, 2024
Great dealer, clean, beautiful. The staff is the best!
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December 11, 2022
In principle, everything is fine, just before servicing, you need to specify the prices for spare parts and replacement oils, sometimes it makes sense to buy yourself. I have been serving here for 14 years - everything is fine.
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May 1, 2024
In my opinion, the best car service in Minsk.
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January 10, 2024
It's a great place. The staff is very polite.
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October 31, 2024
Favorite car dealership and service
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January 15, 2022
The service is at a good level, each specialist is doing his own thing. I am satisfied with the quality of service, although there are small reservations, but this can be attributed to the New Year's Eve turmoil. The staff is friendly and considerate.
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October 4, 2023
I recommend it, good specialists, polite staff.
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September 30, 2024
Everything is at the highest level.
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March 8, 2024
There is no proper parking. The service is disgusting
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August 16, 2023
Good day to everyone. Brief information for those who do not want to waste time , keep their nerves and their car in good condition, do not make mistakes and do not contact this service.
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June 12, 2020
Since 2009, my Mazda2 car has been serviced by Atlant-M. I am very lucky that my car is inspected, carries out the necessary minor repairs, and senior master Kostenko Alexander Petrovich will always help and advise me on difficult technical issues. I wish there were more such competent specialists! I wish Alexander Petrovich many more years to work for the benefit of the car service and its customers!
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September 4, 2024
Excellent service
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November 18, 2024
A great place
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August 14, 2023
Excellent service. But it's not cheap. Although you have to pay for the quality.
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