Авиакомпания Avia Traffic Company
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Улица Панфилова
550 m
81 reviews
August 7
Good afternoon! I used the service of this company many times, everything was wonderful! But on August 7, I arrived on a flight from Krasnoyarsk to Bishkek! Flight YK 744! I was struck by the boorish attitude of the airline representative - (blonde woman ) ! The flight attendants also answered rudely, I understand they are also tired, but they are in the workplace and should behave accordingly! I flew with a child for 5 years! It's not enough that we were given a seat at the end of the cabin, but also separately from the child! I asked for help from your flight attendants to resolve this issue, because the child is small and did not want to sit separately in another row, he cried a lot! To which I received a rude response from the flight attendant, "To deal with the situation myself, and if something does not suit me, write a complaint." I didn 't get any help from them !!!! I have to fly a lot for work! But I have never seen such a boorish attitude from the service staff anywhere!!!! I am very unhappy that you have incompetent employees! I will never use your airline's service again!!!!
See original · Русский
6
September 17
Dear sirs,
Through the service Aviakassa.com I purchased and paid for an air ticket, order 125176047772.
Part 2 of Article 108 of the CPC of the Russian Federation establishes that in the event of a passenger's forced refusal from air transportation due to a passenger's illness, which is confirmed by medical documents and notification of the carrier before the end of the passenger check-in time specified in accordance with federal aviation regulations for the flight indicated in the ticket, the passenger is refunded the carriage fee paid for air transportation.
Due to my illness, which is documented, I contacted the service managers in advance Aviakassa.com about the forced refusal of air transportation due to illness.
Service Managers Aviakassa.com We confirmed the carrier's notification of the forced refusal and sent him a request with all the necessary medical documents for a refund, which was confirmed to me on August 19, 2024 in a letter.
However, to date, the money paid for the ticket has not been refunded to me.
I hereby warn you about the consequences of violating my rights as a consumer and the accrual of penalties, fines and compensation for moral damage, in accordance with the Law on Consumer Protection.
Please tell me the reasons for the non-return of funds to me for such a significant period of time.
See original · Русский
2
August 20
Terrible company, I've never met such an attitude. The flight from Kazan to Bishkek should be at 21:00, we came to register at 20:20 and right in front of us, the representative of the company got up and left, when asked to register us, he said that he would not register anymore. There were 3 of us. They couldn't get through to any of the hotline phones. As it turned out later, the plane took off 20 minutes late, that is, at 21:20.Just a terrible company with only 6 planes, no longer naked.
See original · Русский
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