AvtoStrong-M
897 reviews
May 5
One of the advantages: it will be cool in the summer while waiting for your order. Good selection, several parts to choose from, the prices are pleasing. There is a tool to inspect the part.
Cons: the entrance is in terrible condition, there are potholes and pits, there is no civilized parking. I picked up an order over the weekend, and had to wait 20-25 minutes for the pre-ordered item to arrive, due to one employee in the entire warehouse.
A total of 7 days are given for installation.
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March 19
An interesting office ...
You find a spare part, you virtually order, you get a call back that the spare part is READY AND AVAILABLE ...
you arrive, you name it, and then the most interesting thing begins - waiting 20, 30 minutes...Why are you taking it off the car you were looking for? Why do you come to 7745, tell me the order number, and in a minute you have it in your hands?
If you called that the item is here, then put it in the waiting box. You'll think about coming here another time. And they shoot videos on YouTube, and they position themselves so coolly, and pens, and sweatshirts, and caps, and the service is worse than in a garage disassembly in masiuki.
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2
December 27, 2024
I ordered it a couple of times, it seems like everything is like everyone else's. But last time, it was just a terrible attitude towards customers. I ordered on 11/10/2024 invoice 707022 2 headlights and a bumper bracket. On the same day, I made an advance payment at the office in Simferopol. We promised a delivery time of about a week. On November 28, I already contacted the local office through vacap, no one knows anything. On the 29th, I am contacted from room 265 at the end. They say they bought them in Simferopol and did not order them to the Crimea. On November 29, they allegedly placed an order for me again, the delivery time is a week. The manager said that I would be able to refuse at the place, if anything. 12/10/2024 I am writing to this manager, where are the headlights. Ignore it. I'm writing to the local office, and it's quiet too. On 12/28/2024, they write that everything has arrived. The place refused to refund the prepayment, saying you have to pay for the delivery. Despite the fact that everything was done as badly as possible and all these shoals were not on my part, no one cares. All this time, the car was not assembled, I was waiting for these spare parts, in the middle of December I was already tired and found everything in place. Draw your own conclusions.
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7
1
November 16, 2024
Strong, what happened to you? A year ago there was probably one of the most adequate showdowns, but now you have become worse than private traders in garages. Spare parts that are available in Minsk turn out to be in Russia, and it is often easier to overpay 2 rubles and take them from another office than to wait here. Spare parts began to carry frankly garbage when cars are in bulk everywhere, and you carry spare parts from a convertible, which God forbid 15 cars in the Republic of Belarus. Prices also began to break such that it is cheaper to buy a high-quality new one.
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4
April 6
On December 24, 2024, through communication with the company's manager, Armstrong ordered an engine control unit. I paid by bank transfer. After 3 hours, I informed the Avtostrong manager about the cancellation of the order. I was promised a refund within 10 days. After 10 days, the money was not returned. I wrote to them again. They took all my banking details again. It's been 30 days. The money was not returned. Now their phones are not answering anywhere. They don't respond to emails on social networks and messengers either!
On April 3, 2025, after numerous calls to the store's hotline, the money was returned!!!
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1
January 3
The disassembly is large.
I bought a back sofa in beads.
The seat belts were cut.
I asked about the discount, and they looked at me like.....
The picker behind the computer is generally kind of rude.
He mutters something under his breath.
Unhappy about something, even though this is the first time I've seen him.
The warehouse workers had completely forgotten about me.
I paid for the spare part.
The girl told me to go outside and wait at the warehouse gate.
After 25 minutes of waiting, I went up to the checkout and was outraged by what was happening.
After another 7 minutes, the gates opened and the spare part was delivered.
No customer orientation.
I am not completely satisfied with the car arm.
I will look for spare parts in other warehouses.
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2
February 2
The most terrible office. The first and last time we ordered a part there. At first, everything went like clockwork.Ordered, delivered. In the end, the item was not needed, the refund was issued, and it was taken away very quickly. But the money was never returned. It's been three months now, they haven't answered their calls, I'm writing, they've been blocked. There is no response. But I won't let it go. I'm going to write statements on them, it's a matter of principle.
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6
April 5
I ordered a part, sent the wrong one, sent it back and paid for the delivery at my own expense, I got from Gomel to Minsk in 4 days, but they couldn't find it for a month, after my repeated calls, not only was I blocked so that I couldn 't make calls, but consumer protection numbers are always disabled.a month and 6 days later, they wrote to Viber and told me to drop the refund card information, I dropped it all and wrote a refund within a month, the result is that more than a month has passed and the money for the item has not been returned to me, I do not know where to contact since all the specified numbers are not available,I will I do not advise anyone to sue this company , to avoid it .
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1
February 27
An exceptionally negative experience of the first and last interaction with this company:
I found it on the Bumper.buy the missing part (Subaru gas tank hatch) in this office.
I dictated the article to Vlad's manager over the phone, along the way asking which version their hatch was from (USA or Euro) Vlad answered unequivocally that they were the same and the hatch would suit me. He confirmed this again in a conversation on Viber.
After that, I paid for the spare part by Epip and received it by European Mail, for which I also paid.
As a result, it turned out that the part did not fit the size. Manager Vlad replied to this that he had never compared them, and his program did not specify which version the spare part was from, and that the spare part was non-refundable. The most they can do is give a small discount on the next order. When I was in Minsk, I handed over the part at their office, but only half of the money was returned to me.
As a result of the most unpleasant correspondence with the manager Vlad, he returned the rest of the money for the spare part to my card. He said that I dictated the article on the phone, and in this case they are not responsible for the parts sold (I wonder why there are a lot of phones there?)) and called me shameless.
And I, as a result:
1. I spent a lot of nerves when dealing with arrogant managers.
2. I did not receive the necessary spare part on time (for which I had problems with the painters who had my car stuck).
3. I lost money for delivery to Gomel and a trip to their office to return the item.
4. He was called shameless.
I HOPE MY REVIEW WILL HELP SOMEONE AVOID MY NEGATIVE EXPERIENCE.
PS: Perhaps if manager Vlad hadn't convinced me over the phone that the part would fit (at least he would have said he wasn't sure), the situation would have developed differently. As it is, it all looks like ARTICLE 209 of the Criminal Code of the Republic of Belarus (fraud committed by a group of persons by prior agreement)
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3
November 22, 2024
A terrible company with a terrible attitude. Very unpleasant impressions remained on the work of this disassembly!! I do not advise contacting these "specialists". I don't advise anyone to deal with them!! We ordered a part, it came cracked, while when ordered they said that everything was fine with it and it was intact. After making a refund, you will wait in vain for a refund of your funds. When you call them, there are no clear answers, managers never know anything and hang up!
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2
April 24
The spare parts are of poor quality. I took the hinge on the door, they took it out (they carried it for a long time, I got tired of waiting) with a lot of backlash, then I asked for more options, they brought it, also with backlash, but fortunately with less, I had to take what I had. They could have indicated in the ad that the loop has a backlash (it was only indicated that it has scratches, not a word about the backlash). There is also no parking for customers, and there is a dead road in the territory, knee-deep pits, if the car is low, do not poke around. Prices are always higher in the market. I was there for the first time, and I was disappointed.
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1
February 19
Product Description this company was exposed under the condition*excellent* the manager also approved the condition of the 2 racks assembled on the Volvo perfectly! Delivery of 30 rubles without any questions! The result is the bumpers on the screws, the shock absorbers themselves are completely zero, no gas or oil.Refund and delivery of another 30 rubles.The delivery guy didn't give out the receipt at the time of the sale, said Armstrong, he didn't give it! 6 days have passed and the money has not been returned, the check was actually refused with the check!Why do such companies in Belarus look where the regulatory authorities look! I am ready to write a statement to the court!
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2
1
January 30
The spare part is even better than in the photo, I called the manager purely for reference, but he did everything in advance, for which I thank you very much, I didn't have to wait at all, everything was also quick and polite on the issue,thank you very much.
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1
March 5
Three of them have signs, two of them have doors closed and the neighbors' gates are closed at the right entrance. Customer service is also no good for 15 minutes. I waited for delivery from the warehouse after another 20 minutes for the cashier, who for some reason had a technical break despite the presence of customers. In general, you can go to this car assembly if you have free time or if you do not have a choice of the necessary spare parts.
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2
September 28, 2024
Excellent organization, professional selection of spare parts, excellent staff, good entrance, everything is clean, there is an opportunity to drink coffee while waiting for an order
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6
November 26, 2024
upd A month later, the money was returned, the collector is working, the dampers are not rattling
The situation with this Autostrong is quite interesting. After watching enough videos, I ordered an intake manifold for a vag. And it just so happened that I made a double payment. I unsubscribed to the messenger, who replied that everything was OK, we will return it.
And now they have been feeding breakfast for three weeks, and now the messenger simply does not respond to the telegram.
The collector has been received, installed, and the condition is satisfactory.
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October 30, 2024
I bought an internal combustion engine for Golf 4 1.4 gasoline. However, only on the fourth attempt, the master at the service station said after examining the internal combustion engine that we could try to put it on. In the three previous internal combustion engines from this company, when the camera (endoscope) examined the cylinder walls, deep scratches were visible in the 1st and 4th cylinders. After installing the engine on the car, 300 ml of engine oil was used for 300 km. Upon contacting the company, I had to go through a whole quest to return the internal combustion engine back to the company. Step's manager (as he is signed in Viber), who was engaged in the sale, began to get in touch only with messages and then once every few days. It is not possible to reach him at all, the call is immediately dropped or busy (constantly). As a result, the internal combustion engine was returned to the company (they did not give me any papers on accepting the internal combustion engine back, although they should) the service checked the tags for another week and eventually said they would return the money to the account whose data I left, the deadline was 14 days. It has been 18 days already, there is no money, manager Stepan, to my clarification when there will be a refund, unsubscribed that he is no longer engaged in the refund. I wrote 2 phone numbers for which you can specify information about the refund. As you guessed, no one picks up the phone on these phone numbers. After calling the number on the website in the morning, manager Gennady answered me, he listened to my request to "tell me at what stage the refund is" and replied that they would contact me as soon as possible and tell me everything. For the whole day, no one called.... And the next day, too, no response or greetings ...
The staff does not answer questions. Everyone does not comply with the deadlines. The waiting time is a nightmare. As can be seen from the reviews, there are few high-quality spare parts
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6
2
September 23, 2024
Having learned that NEW spare parts can be purchased at AvtoStrong, I decided to use their services, having applied for the selection of spare parts, I communicated with the manager KONSTANTIN, if we take into account the factor that I am a girl and the choice was not easy, Constantan made a selection of all positions as quickly as possible, offering different options, which is not a little important! Having explained all the nuances in an accessible and competent way, the difference between that and that, I advised on what it is better to stop. I was pleased that everything could be picked up on the same day or the delivery could be arranged, but the best part was that everything came up the first time. In the future, I will address only Konstantin. When there is something to compare, the employee's competence is palpable.
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1
9
December 12, 2024
Good location. A large and diverse selection of spare parts.A loyal discount system.
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1
February 13
I picked up spare parts in Minsk at 15 Dombrovskaya St.,the service is well done,but the fact that the customer's delivery area is in an unheated room when it's minus 10 degrees outside is certainly a strange approach,and the fact that employees work in such an "office" in violation of the legislation of the Republic of Belarus is abnormal
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1
November 5, 2024
A terrible impression of the company, I found the right spare part. Stepan called, accepted - confirmed- promised a deadline- agreed. As a result, almost a month of silence, no one calls or writes to me as a client, they don't care at all. I called back many times myself, promised promised and finally said that there was no and
I needed the spare parts, they wove various fairy tales that they say the part is defective with a defect, I say that I will be satisfied with buying it, but even here they say they have already written it off. I don't understand why you should promise if you can't keep the promise. As a result, they gave the intention of the phone, they say, call and the numbers are not available. In general, I am extremely dissatisfied with the attitude towards the client. I do not advise you to rely on them, they will not blink an eye. And they will think that this is normal.
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7
June 12, 2024
A good selection of spare parts!!! The guarantee!!! Solving non-standard situations at height (return department) the boss is in his place!!! Very competently and promptly helped to resolve the issue of a refund, the courier arrived, took the engine, returned the money!!!! I bought an engine, but I didn't use my outboard one.
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4
October 24, 2024
Very unpleasant impressions remained on the work of this disassembly!! I don't advise anyone to deal with them!! I found 2 ECUs on the bumper. because it was a little late, I made an order through the company's website (40372), literally in 5 minutes a call, sorry, these lots are not available, but we can bring or sell others to you, respectively, at a different price, thank you not necessary. And then, literally, about half an hour later, the same blocks with the same articles appear, but with a different price, there are simply no words. They're holding a fake sale. Avoid this company!! And the bumper changed the price the next day.
P.S. This review is not published on the company's website and on the bumper!!
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8
January 28
I bought 2 headlights for a Peugeot, whole and at a great price. The car was opened and all fasteners were broken after the accident. Manager Dmitry did not warn and hid this information. The penalty is zero, the knowledge of the case is zero. I contacted you last time and I don't recommend it to everyone.
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2
April 20
Nothing is changing, there is no customer-oriented disassembly, many positions are located in Moscow, and in Minsk ads, you ask to change the location of the spare part, they say yes, yes, you look a week later, and they changed the horseradish, you call..... They don't care
They make videos well on YouTube, but in general I don't like it.
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2
November 22, 2024
I ordered spare parts, paid for more than a week, could not send them, I started calling one manager to transfer them to another, managers talk very audaciously In the end, I achieved that they sent me spare parts, I waited more than 10 days as a result, it is broken, honestly, they work very terribly
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3
July 21, 2024
Perhaps one of the largest suppliers of used spare parts, there are many positions, polite staff who are always ready to help you choose the spare parts you need. And also I am glad that if suddenly the spare part did not fit, the guys are always ready to make a refund.
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4
August 6, 2024
A terrible company with a terrible attitude. Special thanks to the managers, in particular Alexey. Be prepared that when you order spare parts and name the number of the necessary spare part, it will come to you with a completely different number. Having issued a refund, paying additionally for the shipment, you will wait in vain for a refund of your funds, due to the fact that the manager may go on vacation, and you will be transferred between managers and operators, but in no case will anyone make a request for a refund. And after your manager comes out of vacation and makes a request, you will wait 10 more days, in addition to those that you have already waited
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9
1
January 9
A good selection of spare parts. They respond quickly and respond to messages. Today I ordered a spare part for my car through the Russian branch of this company, I hope they won't let me down.
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2
July 9, 2024
Everything is fast and efficient. I liked the fact that I ordered the spare part by phone, they immediately gave it to me upon my arrival, I examined it, everything was arranged, the guys packed it and I left. No expectations or unnecessary movements! There are a lot of parking places. There are new spare parts too, but on order, only a small assortment of different liquids and oils is available. I recommend it!!!
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5
August 27, 2024
In principle, there is quite a large selection of details for the old lady. There was a good moment in buying a very inexpensive working dmrv, turbine actuators and a two-ring two-mass mahavik on a BMW. The fly in the ointment was a contract engine, with chips in the oil filter, fortunately I found and did not buy. And they say the engines are all undergoing pre-sale inspection and that they are fire, in fact a cat in a bag.
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1
2
April 3
A huge warehouse is a used auto parts store. You can either stop by to see the spare part yourself and buy it right away. It can also be ordered online. I recommend it!!!
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1
February 25
The service is disgusting. One person accepts refunds and gives out spare parts. Moreover, it also takes 20 minutes to put up the "technical break" sign. I sat for 40 minutes to return the spare part.
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1
1
October 3, 2024
The review has not been published on the site since June. YANDEX deleted it for some reason(although it was published).
Paying for spare parts through Erip is utter nonsense. Avtostrong is about how in a few months it will turn from a customer-oriented company into a customer-focused one
The pick-up point in Vitebsk is something..... It doesn't fit in my head what moved the leadership when they coordinated it. A scoop-level service. There is no cash register, there is no terminal. When asked if and when, the answer is probably no. The issuance of a service station at the reception, dirt, dust, and a shepherd dog may also meet you on the doorstep. Honestly shocked by the Autostrong..... I recommend ordering as a last resort.
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3
December 17, 2024
Previously, everything was much better organized, a large selection of spare parts, now it is very tight on spare parts.
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3
November 26, 2024
The road to the warehouse is in the same condition, which is easier to walk. And at the same time, you can also buy spare parts for the suspension! The driving paths are better at the tankodrome!!!
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August 2, 2023
A gorgeous warehouse store! The staff is nice, polite, something is not clear - they will prompt and explain! Of course, sometimes there is tension with spare parts, but in general, almost everything can be found for any car. Call the managers, find out the availability, book, come to pick up. Before paying, you can carefully inspect the item, no one is pushing or rushing anyone. I recommend it!
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4
December 29, 2024
The spare parts match the photos, the staff analyzes the selected parts and suggests worthy alternatives. The waiting time is normal.
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1
November 20, 2024
Cool guys!
We quickly completed the purchase of spare parts.
But, they also came up to my car.
Good luck to you guys!
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1
February 17
The money is not refunded. The item was sent to the wrong one. We'll have to go to court. On principle. If you want trouble, contact this charity. They make fools of customers
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2
1
March 24
Terrible showdown! I ordered a spare part with a full prepayment, the spare part did not arrive, it takes 1-2 months to raise money, it is difficult to talk to managers, they hang up or do not pick up at all
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1
October 30, 2024
Good disassembly. There are sometimes plenty to choose from.
Of the disadvantages, there is no way to check this without paying. It would not be bad to carry out an on-site check by car without payment. It will reduce unnecessary movements in the form of (payment for a refund check) and sometimes you have to wait a long time for shipment to the inspection area.
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1
November 10, 2023
I applied for the first time.
The impression is good. The polite manager helped with the selection of the part. Ordered, arrived, picked up.
Insanely pleased with the mode of operation. Until 22.00! I have not yet met warehouses where you can (almost around the clock) pick up what you need. You're always breaking down during the day, breaking the day according to the schedule... And the location is quite convenient.
In general, the first impression is good enough to contact again as needed (although I really want it to be as rare as possible)
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1
July 26, 2024
I ordered a spare part, called back, prepayment is required, a spare part from the supplier. Okay(. Then I send the receipt in Viber. To which the manager replies: "I have issued it." Further, there is no information when it will be, etc. I call the manager back the next day: "He's not here, expect a call." 3 days pass. I call: "Yes, your order is in stock." They can't find him for an hour. I refuse and after half an hour they call back. Figure it out, this is not normal. I do not recommend it. 👎
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8
December 16, 2024
I drove through the whole city because they said on the phone that there were spare parts, but at the place they said that there was no such spare part. I was shocked. Sorry for the time spent.
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2
1
September 7, 2024
I ordered an engine cushion, but what came cannot be called a spare part. Warehouse workers are irresponsible. The manager sells a product that he knows nothing about and will assure that it is of good quality! I wasted my time. The delivery is very long. The company is also engaged in the resale of used spare parts, so do not rush to order from them, but check on the bumper.buy website. In most cases, this spare part will be cheaper there!.
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3
April 4, 2024
The warehouse and sales managers work seven days a week from 8:00 to 22:00 on weekdays and until 21:00 on weekends!
The assortment is large.
If you know exactly what you want, consultation on availability, quality and compatibility is quite sufficient to make a decision. A couple of times the guys helped to slip through with "less blood", for which I am very grateful. In which case there is time to return the s/h.
I recommend it!
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4
1
April 19
Good spare parts, but if you have to wait during rush hours! No problem with the refund! Adequate specialists are pleased with the working hours until 21.00
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1
November 12, 2024
If you want a quest, the inability to collect your money after returning an unsuitable spare part to you here, Avtostrong will help you find a headache. On October 11, I picked up a spare part at the pick-up point. I delivered it to the master for installation. The master compared it and said that it did not fit. It was photographed on the site from one angle, it did not work out whether it would fit or not. On the same day, October 11, literally an hour after I picked up the spare parts, I returned them. We drew up a refund act and I started waiting for a refund. Today, on November 12, the offer states that the maximum refund period is 30 calendar days. That is, all deadlines are out. During this period, I called the numbers that the manager gave me, namely +375296756821 and +375447634370, but either no one answers the phone or it is turned off altogether. Once I got through, the man picked up the phone, wrote down the data, and said that they would contact you. No one was going to get in touch , the money is not returned , the phones indicated are useless . Not a serious office. I will appeal to the executive committee and probably have to go to court because they don't care.
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5
December 9, 2024
The guys at the call center did well, they consulted without problems, but the girl was frozen on the issue, it can be seen that repairs are underway.
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