I was forced to stay overnight in Astana and look for a hotel to spend the night. The staff is pleasant and helpful, there is no garbage, bed linen and towels are clean, white, but the rest is sad. The room is smoky, there are traces of cigarettes on the windowsill and even on the furniture. The TV remote control only works on and off. The channels are switched only on the TV itself, which is terribly stained. The soap is diluted, you can say to the state of water. There's just a little bit of toilet paper. The condition of the shower and the cleanliness of the toilet are deplorable. In addition, I couldn't sleep for half the night because of the trampling, loud voices and the rumble of either furniture or doors. 8000 tenge for spending the night in such conditions is too much.
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Берик Дельмухамбетов
Level 3 Local Expert
September 12, 2024
The hotel is not very good, the floors are dirty, you don't look like socks, only shoes, suspicious stains on the bedding, what do the management pay the cleaners for? it's unclear, dirt is everywhere, mosquitoes all year round, winter and summer, I had to stay out of hopelessness, THE MANAGEMENT TAKE ACTION, because your administration is not indifferent to this. Hire normal cleaners, raise wages
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Алена Романова
Level 6 Local Expert
January 20, 2024
the lobby of the hotel is cozy.but the numbers are tin.although the walls are clean in the rooms, but the rooms are smoky.you enter the room immediately with the smell of a smoky room.There are traces of cigarettes on the windowsill, and the retsepshen warns that smoking is strictly prohibited in the rooms.There is a smoking ban sign in the room...And yet.It was very cold in the room.There was a yellow spot on the ceiling...
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Айгуль Куатова
Level 5 Local Expert
December 8, 2022
It 's a great place. In general, I liked everything. Suites 7000-8000 are very inexpensive , cozy and warm. There is a sauna inside. The receptionist is very polite. I recommend.
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66759 Сварожич
Level 9 Local Expert
June 8, 2024
Nice hotel! Helpful and kind staff!)
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Ботагоз Маусынбаева
Level 4 Local Expert
September 5, 2023
There were women's hair on the bed sheet at the hotel 304number , after an hour the water was turned off!!! Cha
sa 2 there was no water!!!
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Юлия .
Level 9 Local Expert
August 10, 2023
There is no assortment in the store. The prices for everything are overpriced. There is a lot of delay. I do not recommend it!
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Кайыргазы Ж.
Level 2 Local Expert
February 28, 2023
Very good service. The administration is at the highest levels.
I advise you to give it away so that there
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Алдияр Аманов
Level 5 Local Expert
January 22, 2024
Everything is fine, clean and shiny
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Серикжан Амиржанулы
Level 3 Local Expert
May 7, 2023
Cool saunas and a hotel!
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Anonymous review
February 10, 2021
I didn't like the service at all! I do not recommend it! In the sauna, the pool is dirty, people go to clean the body of dirt, and not vice versa with a dirty pool!!! In short, I wouldn't go there for the 2nd time!!!
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Наталья Месиева
Level 8 Local Expert
August 21, 2022
The staff is wonderful, the rooms look deplorable
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Женис Сағындықов
Level 3 Local Expert
April 20, 2023
Expensive price bad inside
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Alexa Aleksina
Level 9 Local Expert
August 18, 2018
This is the Ai sa hotel and sauna complex. I was in the sauna. I'm not thrilled.