Maps • Astana • Travel agencies

Aydana Tour

3.8

30 ratings

Astana, Syǵanaq kóshesi, 58

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Astana, Syǵanaq kóshesi, 58

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Type of tours:all types of tours

Regions of the world:Russia and CIS, Baltic and Scandinavia, Eastern Europe, Southern Europe, Northern Europe, Western Europe, Canada and USA, Central America, South America, South Africa, Equatorial Africa, North Africa, Middle East and Turkey, South-East Asia, Far east and Japan, Oceania and Australia

Cooperation with tour operators:Alean, Pegas Touristik, Biblio Globus, Coral Travel, TUI, Intourist, Sunmar, Anex

Payment method:payment by card, bank transfer, installment, QR code

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3.8

30 ratings

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Жанат Абдугалиев

Level 5 Local Expert

Hello, Talgat! I, Abdugalieva Almagul Dauletbaevna, ask you to understand the current situation and take action! Since your company "Aidana Tour" settled us in the wrong hotel for which we paid and negotiated, we chose the Ibis Patong Phuket Hotel. They ruined our whole vacation by settling us in a slum without a pool, a sea of 20 sq.m. together with a san. a knot and a shower. the cabin. The view from the window is almost a dump, stink and rats! Don't you already think that we would choose such a place when going to the sea!? We have to hire a taxi twice a day and pay not a little money, which we did not plan in our expense account! In the morning, take and carry luggage with you all day with things for changing clothes! In connection with the above, I demand to reimburse, firstly, the difference in cost between the hotels for each day; secondly, the unexpected taxi costs we incurred; thirdly, to compensate for moral damage! Because of the carelessness of your employees and for the negligent attitude towards customers, they put us in a desperate situation that we were forced to borrow money from relatives!

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Елдос Х.

Level 2 Local Expert

Do not recommend this travel agency! We booked in January, the flight was supposed to be on July 25th. When there are 2 days left before departure, we are informed that our ticket has been cancelled. And then we went to them ourselves, they didn't get in touch at all. We have written an application for a refund! I don't know how it will end.

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Елена Индукторова

Level 4 Local Expert

We bought a tour from this company to Mexico for a whopping $4,500. We paid for the support of the documents. We got a visa. As a result, we were not put on a plane in Turkey, due to the fact that the Assel operator did not apply for a visa correctly. As a result, 4 hours of suffering and $ 430, and we persuaded us to sell a ticket for the next flight for $ 430. The Assel operator promised to sort out the issue and return the money. But in the end, she disappeared and no longer responds for 3 weeks and does not return the money.

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Aydana Tour

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17 reviews