Hello, Talgat! I, Abdugalieva Almagul Dauletbaevna, ask you to understand the current situation and take action! Since your company "Aidana Tour" settled us in the wrong hotel for which we paid and negotiated, we chose the Ibis Patong Phuket Hotel. They ruined our whole vacation by settling us in a slum without a pool, a sea of 20 sq.m. together with a san. a knot and a shower. the cabin. The view from the window is almost a dump, stink and rats! Don't you already think that we would choose such a place when going to the sea!? We have to hire a taxi twice a day and pay not a little money, which we did not plan in our expense account! In the morning, take and carry luggage with you all day with things for changing clothes! In connection with the above, I demand to reimburse, firstly, the difference in cost between the hotels for each day; secondly, the unexpected taxi costs we incurred; thirdly, to compensate for moral damage! Because of the carelessness of your employees and for the negligent attitude towards customers, they put us in a desperate situation that we were forced to borrow money from relatives!
See original · Русский
1
Елдос Х.
Level 2 Local Expert
July 23, 2024
Do not recommend this travel agency! We booked in January, the flight was supposed to be on July 25th. When there are 2 days left before departure, we are informed that our ticket has been cancelled. And then we went to them ourselves, they didn't get in touch at all. We have written an application for a refund! I don't know how it will end.
See original · Русский
1
сергей полетаев
Level 20 Local Expert
April 2, 2024
Travel agencies work like everyone else on the same terms, but the advantage is that they give feedback and can offer good options.
See original · Русский
Адил Толеугали
Level 2 Local Expert
July 18, 2024
We wanted to go to Turkey, as a result, there are 4 days left before departure, as they inform us that our tour has been reset to zero, we are waiting for what kind of lawlessness I do not advise
See original · Русский
1
Елена Индукторова
Level 4 Local Expert
March 24, 2023
We bought a tour from this company to Mexico for a whopping $4,500. We paid for the support of the documents. We got a visa. As a result, we were not put on a plane in Turkey, due to the fact that the Assel operator did not apply for a visa correctly. As a result, 4 hours of suffering and $ 430, and we persuaded us to sell a ticket for the next flight for $ 430. The Assel operator promised to sort out the issue and return the money. But in the end, she disappeared and no longer responds for 3 weeks and does not return the money.
See original · Русский
3
Валерия
Level 2 Local Expert
July 18, 2024
They just deceive people by selling "training" for a lot of money. Don't get fooled by the beautiful wrapper people.
See original · Русский
Николаев Владимир
Level 18 Local Expert
February 28, 2024
Polite staff help you really choose a tour, not "something to sell ".I recommend you to visit
See original · Русский
Максим Ж.
Level 8 Local Expert
March 23, 2023
The visa was not issued correctly. Because of this, they did not get on the plane. They do not want to return the money for their mistake, although they have fucked a lot more. The issue has not been resolved for a month. They stopped responding. Terrible company. Carry the money, and if you find yourself in a limbo and unclear state because of them, no one will be responsible for it. Assel, return $430!!!
See original · Русский
3
Кома Кома
Level 2 Local Expert
May 14, 2023
I do not recommend contacting this company. They do not fulfill their obligations. They throw people for money. You may end up in a foreign country with a lot of problems because of them.
See original · Русский
1
Алена Белявская
Level 2 Local Expert
July 30, 2024
I don't recommend it
Well, I immediately returned my money
See original · Русский
Михаил И.
Level 3 Local Expert
March 25, 2023
They took money for an incorrectly issued visa, promised to fix everything, as a result, 3 weeks of ignoring and no result, handsome
See original · Русский
2
Олег
Level 8 Local Expert
February 23, 2021
In February 2020, I was looking for options where to go to relax, the girl Tomiris then worked as a manager, consulted, picked up a suitable hotel, had a great rest, thanks Tomiris, there would be more such employees, travel companies!
See original · Русский
Елена
Level 9 Local Expert
January 4, 2022
Individual approach to each client. Full support from the beginning to the end of the holiday. Lots of positive impressions. I have applied more than once and I will come again
See original · Русский
Сагындык Ш.
Level 6 Local Expert
August 19, 2019
Good company. The attitude is professional, the girl's managers always keep up to date with the vouchers. An individual approach to each client. When we had already left for a vacation, they called asking if everything was fine, how we were greeted, how we were arranged at the hotel, what we didn't like, etc.
See original · Русский
Show business's response
Anonymous review
December 21, 2019
Thank you very much for your work, you are doing great, good luck and prosperity to your company.
See original · Русский
Show business's response
Злата В.
Level 4 Local Expert
September 1, 2019
Competent selection of the tour, the possibility of payment in installments, polite and knowledgeable managers
See original · Русский
Show business's response
Иванов
Level 7 Local Expert
March 14, 2020
Good service, the organization of the trip was excellent.