Azbukavet
317 reviews
May 24
The clinic is open around the clock. It is very comfortable. There is a pharmacy, Parking for transport. The team is young, the guys are trying their best. It is better to come by appointment, you can wait quite a long time on a first-come, first-served basis. According to the quality of treatment, according to my requests, I was satisfied
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5
September 23
It has been observed in the vet clinic for many years. Many thanks to Dr. Maxim, this is the best veterinary doctor. Everything is tactful, polite. Even my Shepherd is given a good inspection, which is very pleasing. The doctor knows how to negotiate with them)) Thank you for your help.
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September 1
Russian roulette is how you can characterize this place. Maybe your pets will be helped. Maybe they will say that "everything is fine, take it home" and the pet will die in a few hours. If you need to get an X-ray, get ready to pay a fabulous sum, because every sneeze and movement will be counted. Night receptions are the only (dubious) plus. It is not diseases that are treated, but their symptoms. They like to talk their teeth with unnecessary and irrelevant information. Perhaps that's why there are such long queues and receptions last so long. In general, if the situation is hopeless, you can go. But it's not a fact that they will help.
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September 25
I want to thank Pavel Vladimirovich Domrachev! I was with him with a 5-day-old kitten, who began to accumulate pus under his closed eye. A wonderful specialist with golden hands, carefully opened and cleaned, prescribed competent treatment. And he saved not only my cat's life, but also her eyes!!! The entire staff of the clinic was very sympathetic and friendly, they found an entry on the same day as they applied, which was extremely important and pleasant in such a situation! Once again, a huge, sincere thank you!
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August 30
We came to take a picture on the dog's paw, we thought one and all, the doctors began to think that they couldn't do it and helped to keep the dog. Two instructions to buy expensive pills from them and peace. When they came to pay for just a SHOCK, there is no other word for what kind of deception, the fact that they did not get the pictures, I paid 25 rubles for each and also wrote that the vet doctor held 20 rubles for one holding of three seconds. They don't tell us about it, just pay at the end and that's it. A clinic for pumping out money, a lot of pathos and recommendations for a penny.
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October 31
The clinic is terrible, they got with kidney failure, 500, ultrasound, fluorography, injections, droppers dripped for a week, the final result for 5 days in the animal was 2000 kritinin, phosphorus in 3 times, mozhevin in general space, and most importantly, each doctor says different treatment recommendations, threw money away, and the result only got worse, and the pet suffered, endured, barely walked, and after the last biochemistry, they still, let's treat him, he walks (and the pet walked every step through strength and pain), after they had to put him to sleep, because it was already painful to watch him suffer and suffer from pain. It seemed to me that in a week they only tore up money, but they did not know how to diagnose a righteous pet and how to cure it, they experimented.
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November 21, 2023
One of the best veterinary clinics in the city! Thank you for helping my furry pets! Doctors are real professionals! The most prompt, the most responsive, the most attentive, the kindest and sympathetic! They never give up, even in front of the most hopelessly sick animal. They fight for a furry life no matter what. Special thanks to Maxim Yurievich, Elena Ivanovna, Dmitry (ultrasound specialist), Ekaterina (vetapteka employee). And to all the staff, a low bow and a huge thank you!!! Yes, the prices bite a little, but the quality is worth it. When the dying elderly cat was brought in, we were immediately warned that she had just a little bit left, perhaps even hours. But they offered an IV to reduce the pain. And we only paid for the medicine, they didn't charge us for the reception. When they brought a cat with failing kidneys, the doctors did everything they could. Extended life as much as possible. Unlike other clinics, where a huge amount of money was siphoned off from us and dying animals were treated as an unnecessary thing.
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2
February 14
Hello. Thank you very much to all the staff of the clinic for their humanity and professionalism. We helped to prolong the life of our pet. Always empathy, attentiveness, availability of diagnostic devices. Thank you very much, Azbukavet.
Special thanks to Fyodor Vasilyevich Zhirov for his unique professionalism, attention, and empathy. Thanks to you, Fyodor Vasilyevich, our Timofey lived longer and pleased us. Thanks!Many thanks to Maria Galkina, who has also always been there!
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June 22
Terribly rude staff, arriving with a cat who may have serious poisoning, the staff refused to even look at him to conduct an initial examination, they told him to wait in line, by the way, the queue was for at least an hour, the cat had cramps and vomiting at that time and maybe he needed urgent help, but at least to look at In order to understand what we should do, we were refused.
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3
April 18
In my opinion, the best veterinary clinic in Grodno with a lot of equipment, competent professional doctors who are very sensitive to clients, and even the most difficult ethical issues are explained as correctly as possible. I advise everyone who has four-legged friends.
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July 7
Maybe once it was the best clinic, but now it's definitely not.
There are few good doctors. There are a lot of young and inexperienced people. Because of them, my cat died, a day and a half after the operation. Therefore, I would not recommend this clinic.
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February 20
I would like to express my deep gratitude to veterinarians Tomchuk Dmitry Ivanovich and Morzhalo Andrey Ivanovich for their professionalism and attention to my pet. Recently, my cat swallowed a rubber band, which caused me serious anxiety. Very worried, I went to the veterinary clinic at night, and I was lucky to get to these two wonderful specialists.
They not only promptly provided assistance to my cat, but also showed a high level of professionalism and care. After answering all my questions and explaining the essence of the problem, they calmed me down and did everything possible to save my pet.
I will definitely recommend the clinic to my friends and acquaintances. Thank you so much for your work and care!
Everything is fine with the cat.
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3
April 10
07.04.2024 my parents brought my French bulldog for inspection. according to them: having arrived at the reception, having announced which drugs and what were given to the dog before, what symptoms followed, the doctor, without taking tests, did the drainage procedure (by the way, they did it for the second time (the first one was about a year ago), because there was a problem with the salivary gland) brought for a general check.K. there were symptoms of malaise and to check the condition of the gland (they did an ultrasound of the gland, it was periodically inflamed, an antibiotic + hormone treatment protocol was prescribed) after the procedure, a new antibiotic was introduced, although dad said that another one was prescribed for the dog (we had previously donated blood for a suitable antibiotic), in addition to the antibiotic, two more injections (analgesic and anti-inflammatory) . They ignored the symptoms of weakness of the dog, which were mentioned (bad stool, refused to eat in the morning, itched often, the doctor did not pay attention after that that the sides were scratched) the doctor measured the temperature, said that everything was normal. the tests were not done. we checked the drainage against the background of all the above. Subconsciously, people trust doctors. in a moment of fear for the life of a pet, even more. I am writing a review so that you are always on the lookout first. maybe the clinic itself is not bad. but the doctor who conducted the appointment on 04/07/2024 turned out to be inattentive and incompetent. as a result, my friend became very ill during the day.. by nightfall, he was already breathing heavily, and in the morning on 04/08/2024 they could not save him. he died in a clinic at his place of residence (we specially drove to Grodno, we ourselves live in another city, 100 km away). everything is negative for the tick. we could not understand what was happening until the last moment. because this had never happened to him, one thing was clear — the drugs administered worsened his condition, within a couple of hours he vomited twice after their administration (we were already naturally not in the clinic). we will never know what led to the death, an allergic reaction, the heart failed, all this could have been analyzed if he had been diagnosed before the intervention. all the drugs that were administered on 04/07/2024 aggravated the condition to a fatal outcome. how can you do anything at all without conducting tests and how can you ignore the symptoms! he was overloaded with drugs on the background of weakness. French bulldogs, they are allergic in principle, the doctor should know about this, especially when changing the antibiotic. usually, a hormone was injected when taking it, to exclude allergic reactions and to recover in general (we checked last year's appointment - there was an antibiotic + hormone) this time the doctor said the hormone was not needed, although my dad asked about it and also said about the antibiotic (this information was in the card) everything could have been avoided. in principle, if there is no temperature, why cut the dog and put drainage, especially if he did not eat in the morning and there were reasons to check him. We are not doctors, we come for help. and the doctor, making certain decisions, is simply obliged, first of all, to do all the necessary tests, the blood would at least be able to show high hemoglobin, what coagulability, what red blood cells, etc. we never skimped on our friend.
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April 5
We arrived at the reception, took a picture of the cat , everything seemed to be fine, but when we paid, we were horrified that we paid for the fact that the doctor was simply present in the room where the X-ray was done , while the cat was kept on its own. When they started asking questions on the topic "how can I pay for a service that was not provided to us", we were told, well, if the doctor was there, then you pay, and I don't care that the doctor didn't do anything. At the same time, I cannot mention the professionalism of the doctors . They go back and forth . Despite the fact that you apply by appointment, there is no customer orientation, just to make money.When the complaint book was published , I was horrified that this clinic did not care about the law on personal data protection. Past records are not covered by anything and everyone has access to your full name , number and address.
No one tried to resolve the conflict , and no one warned that the cat should be kept by a specialist , since you pay for this service .
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7
September 25
Wonderful specialists , but alas there is an exception, the man is boorish and tactless, who does not belong there , thank God we did not get to him again and I hope we will never see him again
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February 10
At night, the cat became ill, his eyes were running and loss of coordination, we went to this Vet clinic.
We got to the doctor Roman Nikolaevich, he looked at the ears simply by gluing tape and then under a microscope, and not inside.
The cat had high blood pressure.
I gave the medicine for the ears with me without specifying what it was (a solution was collected from a dropper bottle, there is a suspicion that the usual saline solution);
It was also written to take tests, I was very surprised that a cat on a HORMONAL drug, without canceling it, needs to take T4 (this is one of the most expensive tests);
Dripping what we were given in this clinic did not get better, after 3 days visiting the clinic on Bolshaya Troitskaya, we were advised to change the drops, since the ears were still very much replenished.
We dripped them one day, and the next day we went back to Troitskaya, looked at the ears inside again, a little pink.
What can I say in summary, in this Vet clinic, the priority is to earn as much money as possible, and not the health of the pet, think very carefully before you take it there.
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March 26
I always thought this clinic was good. I won't talk about doctors. After the situation when my pet was almost killed, and the doctor could not explain anything and just spread his hands, I decided for myself that I definitely would not return here.
Queues are like in any clinic, there is an opportunity to make an appointment. The work schedule is changeable. There is a pharmacy.
It is difficult to make an assessment without knowing all the doctors, and relying only on my negative experience, so four stars.
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1
June 11
They will always help your pet, we have been contacting you in critical situations for 2 years in a row, they always help you get out, although in other clinics they immediately gave up
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December 20, 2023
The dog died in the hands (in the truest sense of the word) of Dr. Eliseev. This doctor diagnosed the dog with a rupture of the cruciate ligament of the knee joint. The male was a rare breed of Ka de bo in our republic, named Lucky. In this regard, Dr. Eliseev suggested that an ultrasound of the heart be performed beforehand in order to avoid complications during surgery. An ultrasound of the heart was done at the Wet Nose clinic and the doctor said, "everything is fine with the heart, you can have surgery. On the day of the operation on December 15, I brought Lucky to the doctor, went up to the second floor and then the work of the "professionals" began. The assistant who was given to Dr. Eliseev to help was most likely the first day at work. I couldn't shave my paw to install a catheter. I had to help her. Dr. Eliseev installed the catheter himself, administered anesthesia, after the prescribed time the dog did NOT fall asleep, then the doctor administered more anesthesia and the dog began to fall asleep after a while, but not as it should be under anesthesia. Dr. Elisee realized to check the heartbeat and realized that the heart had stopped. I asked the assistant to bring a bag of Ambu, but the assistant did not know what it was. When the doctor explained what it was and why, she said she didn't know where it was. Dr. Eliseev found the bag himself and asked me to go get a second doctor. I brought a second doctor and saw Dr. Eliseev doing a non-direct heart massage for my dog. The second doctor did not let me into the room anymore. After some time, the second doctor came out and said that they had done what they could. As a result, Lucky was not saved. Dr. Eliseev said it was because of a heart rhythm malfunction. I understand perfectly well that the doctor had no other answer, no one from the clinic wanted to admit their negligence. I have observed everything I describe with my own eyes. If your dog or other animal needs surgery, THINK many times before contacting this clinic and Dr. Eliseev. The clinic administration apparently considers it a normal practice to teach new staff at the expense of the lives of people's pets. My case is not an isolated one, Dr. Eliseev's dogs periodically die during surgery named Lucky, as the employees of this clinic themselves say.
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August 3
I really like it. You can even come at night. A large team of good doctors. But the prices are also appropriate.
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May 6
We went for a heart ultrasound for the dog before the CT scan, the ultrasound was done by a young and very pleasant doctor. He treated his pet carefully and told him everything in detail, thank you very much
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1
April 8
The location and the fact that you can make an appointment by phone are very convenient for me. Yes, this service is paid, but it is very convenient. The staff is friendly, the animals are treated very well.
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July 26
Prices are jumping like fleas. We arrived with our daughter for the first vaccination of puppies. We went to different doctors. At the exit, they counted one amount for her, twice as much for me
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1
August 12
A good clinic) veterinarians are experts in their field! We go there straight from Brest. Since the vet doctors here know what they are doing! I recommend it!
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December 8, 2023
Excellent veterinary clinic, qualified and courteous staff, Contacted twice and in both cases received an accurate diagnosis and fast, effective treatment. I highly recommend Alphabet.
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3
September 25, 2023
И снова печальный случай в данной клинике. Не укладывается в голове как можно было "залечить" абсолютно здорового щенка, которому ещё не было и года. 2 недели "гаданий", назначения "методом исключения", полторы тысячи за лечение и результат-щенка просто усыпили. Объяснение- осложнения от наркоза! Вы серьёзно? Слава Богу ни довелось самой у вас побывать! Даже кострацию своей собаки вам не доверю и людей отговорю. Необоснованно завышенные цены. Ужасный подход. А после прочтения некоторых отзывов на месте хозяйки выше описанной собачки не лишним и в суд обратиться. Может хоть других животных бы это спасло от ваших "квалифицированных" врачей.
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February 6
Good clinic, professional staff. The test results are instant, the treatment is competent. We have contacted you more than once and are always grateful for the help provided!
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August 24, 2023
Реально отличные врачи, к кому мы на протяжении 7 лет попадаем, точно супер. Клиника расширяется, много оборудования. Аптека на месте. Один существенный минус, ночная смена с двойным тарифом с 21.00 до 09.00, жестко.
1
September 24, 2023
Сразу скажу что к квалификации докторов вопросов нет. Но удалённое расположение, длительное ожидание в очереди, завышенные цены и допы которые прям необходимы для обследования очень огорчают. Врач поставив диагноз и проведя ряд процедур, щачем-то отправляет на узи... для чего? Что б убедиться что всё правильно делает? Так это до процедуры делать нужно...
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June 17, 2023
Понравилось вежливое обслуживание и оказание профессиональной помощи. Клиника работает круглосуточно, в выходные принимают по живой очереди. Цены демократичные. Нас принимал Максим Юрьевич, главврач.
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March 2, 2023
Клиентом данной ветлечебницы являемся уже около 10 лет.Обращались с разными проблемами,начиная от -сделать прививку,стерелизовать мою Лолу ,до сложнейшего случая от укуса клеща.Всегда все четко, слажено и главное с положительным результатом.Говорю ,правда,про костяк данной лечебницы-Это конечно Максим Чернышов,Елена Климочкина,Дмитрий Мороз.Спасибо ,вам ,ребята огромное,за тот,что Вы делаете для наших любимцев,Вы реально ЛЮДИ с большой буквы .Успехов,процветания ,оставайтесь преданными своему делу! Надеюсь ,молодая команда пришедших ветврачей, будет тоже всегда работать от серца и не спустя рукава.Всем успехов!
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July 23, 2023
Отзывы пишу очень редко, но здесь не смогла, чтоб не выразить благодарность за квалифицированную работу сотрудников ветклиники "Азбука Вет". Экстренно попали ночью на приём к Бутько Юлии и Кузнецову Степану. Благодаря их профессионализму нашему шестимесячному Риччи была оказана экстренная вет.помощь. Спасибо огромное за то, что есть такие профессионалы своего дела! Мы чувствуем уже себя хорошо.
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November 19, 2023
We often treat more than one pet, expensive but high-quality, who does not like it, do not go, although there will be fewer people, but judging by the number of percentages, Maxim Yurievich does everything qualitatively and with a soul. Thank you very much to all the employees of the clinic for your work!
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November 5, 2023
Hello. I was with a dog, to death....he was dying in his arms...they said wait...I waited half an hour until they noticed us. Thank God the dog survived. Today I went to buy medicines, a woman ran in, saying that we called you, the dog smashed his paw. To which she was indifferently told, wait, you will be called...horror...I HAVE NOT SEEN SUCH INDIFFERENCE ANYWHERE...FU CLINIC
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April 20, 2022
Лучшая ветклиника в городе!! Мы счастливы, что нам порекомендовали эту клинику - тут грамотные врачи, смогли спасти нашего котика. Врачи и весь персонал клиники невероятно отзывчивый и дружелюбный! Врачи всегда все детально расскажут и объяснят, найдут подход к вашему любимцу и сделают все возможное на самом профессиональном уровне! Теперь, если понадобится - только в эту клинику!
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January 14
The best vet clinic in the city, possibly the country) I would especially like to thank Dr. Eliseev!!! Golden hands!!! The operation for our York girl was not easy…
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October 4, 2023
I was at the reception with both rats and cats. In all cases, the consultations were correct, and the appointments were correct.
It is not difficult to sign up, there is always time. But if you failed to make an appointment, doctors will never refuse admission and will help if, God forbid, of course, you have something serious and need a veterinarian's examination.
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June 27, 2023
Очень любим эту ветеринарную клинику. Тут работают самые лучшие врачи. А самое главное,лучший специалист по зайцеобразным. Климочкина Елена Казимировна и ее ассистент Анна Казимировна. Лучшие в своем деле
3
October 19, 2023
Excellent clinic. Very good staff. Real professionals🤝🏼
They will always explain everything, help, prompt.
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February 29
For us, this vet clinic is among the best in the city.. We contact you periodically - everything is fine!
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March 27
Let's start with the fact that there is a round-the-clock reception, there is an ultrasound, an X-ray, a laboratory for receiving tests. The number of doctors (actually, as well as exam rooms) has increased. Unfortunately, this year I had to find out that there is a separate room for ivs. We have been familiar with this clinic since the first days of its opening. And the cat had cancer surgery, and the young one was sterilized, and we bring the dogs here. Naturally, there are more experienced doctors and very young ones. But this does not mean that they are not qualified.
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September 27, 2023
Everything is fine, we arrived by appointment for vaccination, were invited exactly on time, without a single minute of waiting, polite and attentive staff.
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March 23
There are many offices, a lot of staff, but there is no reception desk. You come and you don't understand at all what to do, who to run to. A little discouraging
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August 14
Excellent doctors, kind and friendly staff!
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November 8, 2023
Qualified specialists. We conducted a full consultation and examination. After the cat scratched, they offered medical help. We will come again! Thanks!
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March 31
They work around the clock, promptly helped, took tests, competent specialists
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July 7
70p for a 5-minute appointment? Are you serious? It is cheaper for people in paid clinics.
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June 27, 2023
Супер клиника.Вожу туда кошку на прививки.Обслуживание на высоте.Лечение животных лучше у людей,там есть всё и рентген даже,анализы,своя аптека.Работает клиника круглосуточно.
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October 6, 2022
Пришли для кастрации, поликлиника просто супер ,записывались по телефону,девушка оператор очень приятная ,врач осмотрел кота , очень аккуратно обращался ,перед операцией все подробно объяснил ,что для чего и зачем ,если идете впервые ,то можете откинуть все сомнения,вашему животному никак не навредят и стресс он не получит .
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November 3, 2022
30.10.2022г. при проведении простой операции по кастрация (по словам доктора) погиб наш любимец, член семьи, американский кокер-спаниель, ему было 8 месяцев. Я до сих пор не понимаю как такое могло произойти? Почему доктора не предлагают перед операцией провести УЗИ сердца? А уже после смерти любимца задают вопрос "УЗИ делали?"? Почему доктора допускают дать питомцу неправильную дозу наркоза? Почему клиника, а в частности Чернышев М.Ю., в которых я была уверена и которым доверила моего Луи, допустили такие ошибки???
Мою боль не выразить словами...
Моего щенка не вернуть... пишу для того, чтобы другие подумали о последствиях перед тем, как доверить своих питомцев докторам данной клиники.
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