Bakai Bank

Rating 3.9
137 ratings
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60 reviews

By default
Level 4 Local Expert
March 28
This is not a bank, this is some kind of mockery, I can't say otherwise. Yes, I agree that due to the circumstances, I chose a "foreign bank" myself, but I certainly did not expect such disregard. I opened an account and a card to pay for my child's education in Ireland. I received an invoice at school, deposited the money on the card at Bakai Bank, and it took 5 minutes to transfer the money THERE. And that's it, the bank was no longer interested in me, I tried to pay the invoice for a week, I constantly needed some new documents, swift transfers were rejected, asked to confirm that I was not a terrorist, and so on. as a result, they wrote that it is impossible to make a swift transfer to Ireland because I am a resident of the Russian Federation. OK, I take my card details for foreign transfers and try to transfer money back from Bakai Bank to my account at the Bank of the Russian Federation, but it turns out that this cannot be done for many reasons, which are also called to you daily and the transfer is rejected! In short, the money just hangs in this leaky Bucket bank! If you are currently thinking about opening a card at this bank or not, then the answer is DEFINITELY NO! Save your nerves!
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Level 7 Local Expert
November 16, 2024
So, it's been two years since I've been "serviced" at Buckeye Bank. It is clear that the measure is forced, and therefore we immediately omit a whole layer of claims that you and I would have had if we had come to at least a third-class bank in the Russian Federation. I want to start by immediately warning a potential bank customer - get all your traditional ideas about banks out of your head. Everything that you will see, including offices, maintenance staff, a bunch of documents, a cash register and even a mobile application, are all DECORATIONS. Your money, especially the currency and especially if you are from the Russian Federation, goes to a separate cash register and from that moment on you are a conditional depositor of this money. They seem to be on the screen of your phone, but you can't do anything with them. And now they have also begun to refuse to withdraw this money, while you will find out about it when you come to withdraw currency. Get ready that you will be asked idiotic questions about the source of origin, asked to prove that you are not a drug dealer and other heresy. There's probably no point in being indignant, why they didn't do it when you deposited the money, since everything is clear with this (you're a fool yourself that you fell for it). Now we need to talk about swift translations when they were still "working". This is a separate comic story. In the theoephone application, you could allegedly go in and transfer money, for example, to Azerbaijan. You open the page, but you can't do the translation, because your interface does not allow you to type in the swift number and you start writing to support, they keep you busy all day and if you're lucky, they change the picture on your phone with a different interface, where oh, la there is a recapitulation for swift. The first time we decided that there was a technical glitch, but when it became the norm, we realized that the meaning of all this is simple - there is no physical currency in your account, only a picture, and the whole point of replacing the picture in your phone is that while you are being tortured, the "bank" collects the necessary information for your I transfer the amount and then changes the interface for you and allows you to send the transfer))) In a word, the staff of bakai bank is divided into three categories, the first are actors (frontmen), the second sit in offices and do not realize that they are playing a role, the second are techies who create the illusion of the bank's technology and draw you a picture comfortable for the eyes in the phone and the third category are those who manually shovel your currency by reselling its on the exchange rate, etc. That is, by making speculative transactions. Separately, you need to stop at premium cards, t.n. "infiniti cars", here you can hold your stomach, they throw down on you, that you can save on commission on swift transfers, go 6 times to the business halls of the airports, wrap your luggage in the Bishkek airport, etc. And the most important thing is the PERSONAL MANAGER))) So, when you receive the card, you will be frozen 600 dollars, which you no longer have factually, they are in the "work" of the third category. I do not recommend approaching the baggage wrapping at Bishkek airport and saying that you are the lucky owner of an infinity card, because you will be publicly sent. They refused us in the Turkish business hall, wondering what kind of card it was. Well, there is a separate story with a PERSONAL MANAGER, who, if he answers you, is already a reason for joy, this is where its functionality ends. Well, there is no need to talk about saving on the commission of swift transfers, because it was mentioned above - transfers to you, as a citizen of the Russian Federation, were refused. I expressed my purely subjective opinion based on personal experience of servicing in this bank. I consider the maximum usefulness of this bank to be the use of cards on tourist trips, and therefore it is advisable to keep a maximum of 100,000 SOM on them. I do not recommend considering this bank for saving money, well, for money transfers. I will be glad if someone was. useful feedback
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2
Level 3 Local Expert
January 15
I would like to thank Gulzat Ismayilova (who works at the main branch), who was understanding of my question and approached it very responsibly. She helped me solve my problem. Thanks
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Level 5 Local Expert
March 7
I do not recommend using this bank abroad if you do not want to have a problem. The poorest and most problematic bank , they charge large fees and do not return money from frozen deposits . We also retained a $12 commission . You will not be able to withdraw dollars from ATMs, only through a checking account, like last century.
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Level 3 Local Expert
December 18, 2024
I change from 1 to 5. $ 430 was stolen from the card, how the scammers turned out to have all the card details is unclear, because I used the card very little. in the end, everything is fine, the money was returned within a week after submitting the application.
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Level 4 Local Expert
October 30, 2024
A terrible bank. SWIFT translations do not come from the word at all. The bank responds by unsubscribing that the problem is with the correspondent bank. But it's not the customers who choose the correspondent bank, but the management of Bakai Bank chose and signed contracts with correspondent banks. As a result, after 3 months of waiting and regular unsubscriptions from employees, I decided to terminate the contract, while the deposit for opening the card was also refused to be returned.
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Level 24 Local Expert
November 24, 2024
A big bank, developing. Financial transfers are carried out with a bang. Decent service.
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5
Level 14 Local Expert
December 25, 2024
Hi. In short, no matter how hard I tried, I couldn't send swift from bakai bank to ib, even in dirhams, the currency they were officially transferring.
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Level 15 Local Expert
December 11, 2024
Narrow staircase, high steps. It is not very convenient to go up and down. And it's strange that the bug machines are not in the hall at all.
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Level 4 Local Expert
September 24, 2024
A bad bank. They changed the banking details without warning about it. There was no text message or email. Pushy doesn't work for them. As a result, the money went to no one knows where. Swift payments always come with some interruptions and long deadlines. I once sent money by number — as a result, they came to a blocked card for a year, although there were other cards.
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Level 4 Local Expert
July 10, 2024
Terrible bank, terrible support. The "internal policy of the bank" on withdrawal of funds is changing at the same time. They answer the fuck off and there is no transparency and specifics. If you lose your card, you can restore it only in person at a bank branch, even if you are in another part of the world. If you want to waste your nerves, contact here, the best option.
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Level 18 Local Expert
November 20, 2024
Convenient location of the bank. Fast service, competent staff!
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Level 3 Local Expert
January 23, 2024
I would like to express my gratitude to the employee of Bakai Bank, Abdykarova Kanykei!! Polite, competent, sensitive and attentive to customers. Solves all questions at once , Thanks for the professionalism !!!
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Level 4 Local Expert
July 21, 2024
A terrible bank for non-residents from Russia! They do everything so that you cannot use your money or get your funds back. "They put on a decent suit, but they forgot to fasten the zipper on their trousers." They're just looting.
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Level 7 Local Expert
May 27, 2024
Bakai Bank on Akieva Street, 57. Employees have the audacity to discuss and show dissatisfaction with the client. Table number 1 there are two employees, apparently one is an intern and the other is a training one. If you don't need customers, keep more of these employees,
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Level 11 Local Expert
November 22, 2023
The worst bank for swift transfers. I force employees to open all new currency accounts, although it makes no sense at all. Employees communicate via a personal WhatsApp app (which means employees have access to your data). They call from a personal number (the time difference between Bishkek and Moscow is 3 hours. I got a call at 7:30 in the morning because the girl did not understand what to do with my translation, although she had already done the exact same translation herself a day ago! And a month before that, another one like this
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Level 10 Local Expert
July 15, 2024
I thank Bakai Bank for its good and prompt work. And a very user-friendly interface. You are the best.
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Level 2 Local Expert
March 10, 2024
The service is good, excellent, and I would give a bonus) The relationship is also excellent, almost instantaneous, the staff is very pleasant 😉
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Level 5 Local Expert
November 3, 2023
Everything is fine! I issued cards with an urgent issue , they were made in two days . Modern office , friendly staff . Confidently corresponds to the declared VIP status .
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Level 22 Local Expert
June 30, 2024
Good bank, comfortable service. However, since June 2024, they have refused to work directly with Russian maps. Keep this in mind when opening an account!
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Level 4 Local Expert
November 26, 2024
Swift transfers never reach the card at all from different countries
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Level 9 Local Expert
December 24, 2023
It is a very, very long time to wait for the registration of a card for Russian citizens . There is one queue, although there were about 20 windows working ... According to the staff, there are few trained employees who can make out cards ((( there is water and a cooler, as well as WI-FI
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Level 4 Local Expert
December 29, 2024
I was improperly consulted, and I lost half a day because of it
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Level 6 Local Expert
February 21, 2024
Instant service,convenient location,advice on all issues, thank you.
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Level 5 Local Expert
September 21, 2023
If you are canceling an account for swift, forget it. You will be rejected for all payments, as there are unique people sitting there who do not look at the full product code, but only the first 3 digits. And all your payments will be canceled, due to the fact that the product is allegedly sanctioned. And they will find a lot of reasons not to make the payment
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Level 5 Local Expert
August 2, 2024
Support is not working. The application is buggy. Crazy commissions. Choose another better bank, this is the bottom.
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Level 6 Local Expert
April 17, 2024
Do Bakai banking specialists read the calls themselves? Today, money disappeared from my son's account and they cannot explain the reason for the loss
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Level 5 Local Expert
September 21, 2023
If you want to know what a filthy bank looks like, contact Bakai. You won't regret it. The situation is, online purchases are not taking place, I am in another country. I enter 3d secure, but the operation does not take place, the site displays information, contact the bank that issued the card. I'm writing to Bakaya's whats app. Then the epic begins, write in the application. They say that everything is OK, pay for it. Okay, the payment doesn't go through again. Now, attention, technical support offers to call the bank long distance and spend your money. On my humble request to connect me with the head of the customer service, I was told that he receives according to the schedule.
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Level 6 Local Expert
May 26, 2023
I opened a card at Bakai Bank, I am very satisfied with the service, the staff is professional, they were able to answer all my questions. Thank you very much for such employees to the President of Bakai Bank👍
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Level 2 Local Expert
October 3, 2023
Not competent specialists in lending in Bakai bank, every day they pull on one issue, no, they would solve all the questions and requirements at a time! Disgusting!
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Level 13 Local Expert
June 28, 2022
Briefly about this bank: Never transfer anything here!!! This is a dishonest bank, and now I will explain: And so I issued a card with the possibility of withdrawing 12,000 dollars a day, issued, transferred money and then it started.... It turns out that they do not give out more than 500 dollars without pre-ordering ... ordered! I come to the branch and they tell me that they can give it out, but for 3 ( Three ) percent, that is, they want $ 30 for every 1,000, or another super option from the bank's employees: Let's give you in som at the rate of 79 and you can buy dollars from us at 82 ( 4 percent ).... So never deal with this bank! Now it is my duty to spread information about this bank everywhere!!!!! By the way, if someone knows which local regulatory authorities to contact so that the license is taken away from this bank for such an attitude, then let me know!!
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Level 3 Local Expert
June 28, 2022
A terrible bank! Do not carry money there, and do not transfer currency!!!!! My situation: On June 14th, I issued a mir and visa card. The visa card was issued in order to receive a Swift transfer. The conditions for withdrawing the Swift transfer were 0.2%. When I received this transfer, the bank staff explained on 28.06 that I would be able to withdraw only at 3% of the amount!!!!! Referring to their law of the 13th!!! The card was issued again on 14.06, and the conditions were different!!!! "An excellent offer from the bank" to give money in som at the rate of 79 and buy $ 82 from them, this is not 3 but 4%!!!! Communicating with the support service, they adopted the law on May 28, 2022!!!! Don't even think about becoming a customer of this bank!!!! You will not be able to get the money back, or with a very big loss!!!
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Level 21 Local Expert
December 7, 2024
Excellent service.
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Level 12 Local Expert
October 29, 2024
Nice staff. Everyone will tell you
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Level 2 Local Expert
August 6, 2023
Thanks for the many ATMs, I'm glad I chose you. Good luck to you. I wish you happiness to all employees of Bakay Bank
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Level 3 Local Expert
October 12, 2022
The service is like that of a dishonest trader in the market. Issuing cards for non-residents is more expensive than indicated on the website. There is no electronic queue for non-residents, they stand separately in one window, which reinforces the market situation. Two stars only for upholstered chairs.
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Level 24 Local Expert
March 26, 2023
The bank is not bad, the card was opened all right, But I can't get in touch with technical support in any way. Phones and online chat are not responding. Everything else is fine.
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Level 2 Local Expert
February 28, 2023
The best bank with the Best application and support service in Kyrgyzstan. You do not need a local number to open an account, all confirmations and password reset are sent by email.
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Level 3 Local Expert
August 16, 2024
They write off the amounts from the accounts and are not responsible for what.
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Level 18 Local Expert
April 6, 2023
Terrible support that knows nothing, disgusting conditions and limits on absolutely everything! I haven't been able to send a swift transfer for a month now. Every time they come up with new reasons for refusal for perfectly filled in details. If possible, it is better not to contact this bank, you will save yourself nerves and time.
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Level 14 Local Expert
February 25, 2024
Excellent and fast service
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Level 15 Local Expert
September 30, 2024
Fast service
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Level 30 Local Expert
April 27, 2023
Not very fast, but polite, responsive and convenient.
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Level 7 Local Expert
May 8, 2022
They did not give the translation "golden crown" due to the lack of a patronymic. Moreover, the patronymic is NOT written in Latin in the passport! Bureaucracy! Tin! It's also very bad and slow! I do not recommend it. They left us without money for the holidays!
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Level 10 Local Expert
September 12, 2023
The staff are polite and will help. Now it's just this bank
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Level 3 Local Expert
August 15, 2022
Attentive staff, the queue passes quickly, condors work in the bank, which is not a little important after +35 on the street, in general I recommend
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Level 13 Local Expert
April 23, 2024
The card works everywhere.
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Level 3 Local Expert
January 27, 2022
The bank, which is located in the Alamidinsky market in Alma Ata, has so many windows working terribly, but only two are constantly working, the queue is large, all interns are terribly simple
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Level 10 Local Expert
March 4, 2024
A good bank branch
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Level 4 Local Expert
March 3, 2023
A real VIP center. Service at the level of
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