The most important thing in this bank is the presence of a competent notary. Aigerim Meiramovna is a professional in her field! He will always help and advise. The office is located in the bank building and it is very convenient for customers when making transactions. Thanks to this notary, I applied for registration three times. Recommend
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Олег
Level 5 Local Expert
May 4
In general, a good bank, but customer orientation suffers. The app works so-so. It is problematic to withdraw an amount from an ATM, there is always no money there. It feels like everything is being disassembled in the morning and/ or the ATM is not being refilled. It is not realistic to order money by calling the manager. The managers themselves, consultants, and technical support communicate with you as if you were flawed. No, they are not openly rude, but they show by all their behavior that you are a little behind in development. And most importantly, such questions are asked - why did you come to the cashier, and not withdraw money through an ATM, and where is your card, and why do I withdraw it like that. If everything worked fine, would I go to the cashier? Dear bank, I'm sorry, but what do you care how and what I do with my money? Banking that does not work normally. Probably you need to change the phone (the first question of the support staff is what model you have and when you updated it) or something else, for example, the servicing bank can be changed, is outdated. The review is given for the service of legal entities. A reliable bank, but these barriers are so tiring. Convenience, speed, and intuitively dealing with all this is very difficult. Addition - I went to withdraw money from the cash register and you know what? A single cash register for both legal entities and individuals. Well, you can understand everything, but for one Eureka, 10 physicists. The question is, what is the advantage of servicing a legal entity in your excellent bank?
I add a review in connection with all the same for feedback. To my surprise, they began to control the amount of money in the ATM. At least there have been no problems with the removal lately. There was also a situation when the ATM stopped working during replenishment and the amount to be replenished did not appear in the banking. I give it my due, the bank solved the problem within a day. For this, I boldly put 3 stars. In terms of servicing legal entities, there will be changes for the better, I will add a review
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Максим Е.
Level 20 Local Expert
March 21
I really like this office, the head is always friendly, she participates in difficult issues. I would especially like to mention the legal support department, it feels like everyone is working 24/7. They are always in touch and try to help.
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Евгений Боровицкий
Level 22 Local Expert
September 4
I am extremely disappointed with the service at this bank. Each visit is accompanied by a long wait, even for simple questions. Employees are often insufficiently competent, which leads to confusion and delays in resolving issues
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Ляззат Бекболаткызы
Level 5 Local Expert
June 25
For the fact that the manager is served for a very long time (as in other banks). I opened an account for a child. They introduce new technologies, and as a result, they sit and wait for the same amount of time
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Елена Махмутова
Level 5 Local Expert
May 22
The staff is polite and friendly, but there are always long queues, the bank rooms do not work. It is impossible to pay for communal services through the bank's android application...
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Гульмира Избасова
Level 15 Local Expert
January 24
On Saturday, 01/20/24, we served at the checkout for 5+. Many thanks to the cashier for the highest service. One disadvantage is that there is only one cash register, and even that is open and with large amounts, it is not very pleasant to understand that dozens of pairs of eyes are looking at you.
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andrey rublev
Level 16 Local Expert
June 13
Department for work with premium clients. It fully complies with the rules of work with clients served by premium cards.
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Зарина Биюмбаева
Level 9 Local Expert
August 19
I have been a client of BCC for 10 years, both as a legal entity and as an individual. No complaints, very customer-oriented
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Serg Petrov
Level 15 Local Expert
May 5
One of the best banks. The cent of the city. There are a lot of visitors.
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Маулен Тойкин
Level 9 Local Expert
June 25, 2022
Отличное отделение на Қабанбай батыра 15А. Особенно хорош ипотечный менеджер Тимур Бралинов. Всё доходчиво объяснил, разъяснил, кое где сам помог быстрее оформить документы. Приветливый, идёт на встречу, отзывчивый. Хотите ипотеку идите это отделение к этому менеджеру.
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Андрей Лискевич
Level 5 Local Expert
August 11
Great. But. What a heresy with an electronic queue. I came to the bank without a phone
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Охранная компания "Фемида"
Level 12 Local Expert
December 4, 2023
Perhaps one of the best banks in Kazakhstan. Interesting products and services. Modern mobile application for currency conversion, courteous staff, electronic queue.
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Галина Штепа
Level 12 Local Expert
March 20
High-quality and fast service. Polite staff.
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Kairat Saparov
Level 10 Local Expert
July 25, 2023
Обслужил парень. Ужасный сервис. Грубо. Спорит. Ругается. Не обучены как обслуживать клиентов. Проще с роботами. Левый берег тем более престижное место казалось бы. Вода и наличие санузла забываются когда плохое обслуживание.
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Эдуард Шавалеев
Level 12 Local Expert
December 3, 2023
Competent staff. Convenient location. I recommend
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Дмитрий
Level 17 Local Expert
September 7
they began to demand an employment contract to open an account
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Mihalych
Level 21 Local Expert
January 27
The best bank in terms of comfort and customer orientation and simplicity of banking service are you developing further
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Даниял Куантхан
Level 14 Local Expert
May 12
There were a lot of people, I didn't have time
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Сергей П.
Level 9 Local Expert
April 28
I have an account in this bank. I'm happy with everything.
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Елена Тен
Level 7 Local Expert
July 8, 2022
Мое любимое отделение БЦК. Заботливые сотрудники, быстрое обслуживание, кулер с водой и кондиционер, все что нужно. Молодцы!
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Константин
Level 8 Local Expert
February 9
I solved my question, but I didn't like that the cash register is not a closed room, but a semi-open room, visitors see and hear you. The staff is polite.
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Александр Х
Level 16 Local Expert
October 29, 2022
Очень дружелюбный персонал (отдел по работе с юр лицами), но почему ввели какие-то дополнительные проверки не понятно. Уже бы пару дней мог через них работать, а все ещё жду открытие
Aseke Aseke
Level 15 Local Expert
January 15
A good office building, but not an institution, there is something to work on.
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Ainagul Ainagul
Level 18 Local Expert
January 16, 2023
Проверяйте каждую купюру в кассе 2. Кассир внутри пачки положила банкноту, которую в других банках не принимают. Не знаю что делать с этой банкнотой.
Бота
Level 12 Local Expert
August 11, 2023
Медленно, куча народу, обслуживают очень долго. все два менеджера по ипотечному кредитованию.
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Люблю тишину! Езда без музыки
Level 7 Local Expert
February 3, 2023
Работники кажется умеют только между собой общаться и не обращает внимание клиентам. При входе нет автомат по талонам. Прошлый век. Живой очередь.
Самат Муратов
Level 15 Local Expert
July 2, 2023
Нормальный банк. Ни чего плохого не могу сказать. Обслуживание как и в других банках. Нормальных