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Rating 4.3
220 ratings
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60 reviews

Level 8 Local Expert
August 7, 2024
Managers do not know that when closing a credit card, extra money can simply be transferred or paid for the service. They forced me to stand in line at the cash register so that I could take the extra money from there. I asked the cashier why, he says "stupid"😅 well, really, why drive the customer back and forth? I have cashed out the money so far, this manager had another client. Nothing has been thought out at all, my turn has been defended for 40 minutes. Then she kicked off at the checkout, from there she stood for 15 minutes waiting for the customers to finish with her after me. A very poor bank in the quality of products and service in branches. I hope I won't be your client anymore
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Level 3 Local Expert
February 12
The staff is lazy, constantly dissatisfied with something, and looks down on the client. I have never seen such an attitude anywhere. From now on, I will bypass the BCC and advise others not to contact this bank ever.
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1
Level 4 Local Expert
September 3, 2024
There are always huge queues at the checkout. Here are three sketches from my experience: 1. Arrived at 17:10, took a turn. The queue was almost up to 18 o'clock, the cash register was closed right in front of me. 2. I came on Friday evening. There were no cash dollars in the cash register. 3. Arrived at 17:15, got to the cashier at 17:50. The bank's database was not working, so I could not withdraw cash. It was the last day of the free withdrawal promotion, so the euros were stuck in the bank
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1
Level 8 Local Expert
March 1, 2024
I love this particular branch of the BCC. You can always park. The professional staff. But most of all, I would single out an employee - Aidan. A highly professional employee. When I contact this bank, I try to get to her. She is always correct, calm, and you can get all the necessary information. And simply, clever and beautiful!
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Level 8 Local Expert
March 2, 2024
As in many banks, excellent staff, polite, competent staff, the branch is divided into a branch for individuals and a branch for legal entities, there may be some, but not very large ones.
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Level 7 Local Expert
October 21, 2023
It is this branch of the bank that is very stuffy, the staff is lazy and slow, the stupid system of getting a queue through QR is generally inconvenient. I saw how people simply could not take a queue because they forgot their mobile phone, or old people had only push-button phones and one had a dead battery. I have been to different branches of this bank around the city, everywhere they serve very slowly and reluctantly.
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Level 4 Local Expert
February 28, 2024
I would like to express my gratitude to manager Zakirov Amanzhol for his politeness, courtesy, and hard work. He is a true professional in his field.
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Level 16 Local Expert
March 26, 2024
I wrote a review on this branch last year, there was a solid negative, most likely I was not the only one outraged by the chaos in the service. But this year all the comments have been eliminated and the service is quite fast
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Level 9 Local Expert
December 8, 2022
A good bank, purely culturally, the managers are competent, polite professionals, if compared with other banks, we can say that the level of the bank is very high, the list of services provided is very large with reasonable payment.
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Level 7 Local Expert
November 6, 2023
Polite staff, good attitude to customers. Cons: self-service vending machines do not work all the time, you have to deposit money through the cashier, and there are queues there
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Level 16 Local Expert
May 14, 2023
It's a great department, but the problem is that there are always a lot of people and you can wait in line for an hour or even two. But the employees are all friendly and know their job)
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Level 7 Local Expert
December 16, 2023
Thank you for the service, there was a Moldyr manager, she worked quickly, as she went on maternity leave, no one replaced her for us… We are with LLP
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Level 6 Local Expert
June 5, 2024
A good bank, just a lot of waiting, it will be better if the managers think about it.
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Level 3 Local Expert
October 19, 2022
When there is something to compare it with , I start to miss the old days . I noticed that I just got into 2000, but in a new way))) You have to come here with a tent. The queue is not moving at all . The program crashes and resets and all over again. What is the problem with putting more money on one employee? I spent 4 hours in line for the iin))
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Level 9 Local Expert
October 17, 2024
The service is terrible
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Level 5 Local Expert
December 5, 2023
A reliable bank, I have been serving it for 25 years, it was different. Always saved my money!!!
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Level 11 Local Expert
July 7, 2023
There is always a queue in this branch, both to the managers and to the cashier, terminal. The attitude towards customers is good, but it takes a long time to wait.
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Level 5 Local Expert
October 10, 2022
Tastanbayeva's employee Diana 0602 BCC 05.10.2022 was at her reception. The employee has no experience in servicing and is not competent in solving issues. We stood in line for two hours, approached an employee, sat with her for half an hour and at the end we heard "I can't do it, I can't do it" without asking any of our colleagues for help or trying to solve the problem somehow. I just sent them to take up the queue again. Until we started swearing and looking for someone to help her with our question, but in the end, as it turned out, she made an application incorrectly with the help of a colleague and we had to come to the bank another day and go through everything all over again, and fortunately we got a competent employee. I ask the bank administration to take action.
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3
Level 10 Local Expert
December 15, 2022
In a little more than an hour, I opened a settlement account for an LLP. Polite, active staff. Clean, warm, comfortable.
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Level 8 Local Expert
September 28, 2023
There are Western Union and Golden Crown transfers, many banks do not have such a service. Convenient office.
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Level 8 Local Expert
August 1, 2024
They serve you quickly, well done
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Level 5 Local Expert
August 11, 2024
Special thanks to the operator Clara
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Level 9 Local Expert
November 2, 2023
The managers' service is good, they do everything quickly
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Level 8 Local Expert
April 25, 2022
Very long service! First-come, first-served system 🤦 swearing and driving by managers, there is no reception to get advice! You come in and ask a question, making your way to a flock of the same! To get to the cashier, I stayed there for an hour and 20 minutes 🥺
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Level 7 Local Expert
December 28, 2022
Super bank, the staff is all polite, they quickly solve all problems.I advise everyone.
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Level 7 Local Expert
June 26, 2023
Good service, attentive and competent explanation of the Issue.
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Level 13 Local Expert
September 27, 2023
I used to be serviced. It's not relevant right now. It used to be fine
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Level 14 Local Expert
July 8, 2023
In principle, there is an ATM nearby, but the policy for legal entities is certainly strange
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Level 7 Local Expert
January 9, 2024
the queue is huge, you need to count for 2-3 hours
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Level 12 Local Expert
December 7, 2024
Quickly
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Level 15 Local Expert
July 21, 2023
Excellent department with good staff.
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Level 6 Local Expert
March 21, 2024
A good bank, there is a buffet
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Level 5 Local Expert
November 20, 2024
Maintenance is a long wait
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Level 9 Local Expert
November 25, 2021
Awesome branch, excellent specialists.I am served only there Everything is at the highest level.I recommend it, you will not regret it
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1
Level 10 Local Expert
February 18, 2024
They serve you very quickly.
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Level 6 Local Expert
November 4, 2022
There are no coupons, a live queue, people get confused and swear. Mistakes are made when making applications. I don't really recommend it.
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Level 2 Local Expert
June 13, 2023
I really like it! The best bank!
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1
Level 5 Local Expert
November 13, 2023
Super thanks a lot
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Level 6 Local Expert
November 13, 2022
Top-level service, answered all my questions
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Level 6 Local Expert
March 17, 2024
Service
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Level 6 Local Expert
January 7, 2024
The best of the best
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Level 6 Local Expert
May 12, 2023
Live queue, long service
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Level 11 Local Expert
December 2, 2021
Convenient parking. A large compartment. Fast service
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1
Level 4 Local Expert
September 16, 2023
Waiting time.
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Level 8 Local Expert
July 2, 2023
The long wait
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Level 12 Local Expert
June 12, 2023
Nothing special
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Level 6 Local Expert
September 18, 2020
Very attentive staff, a constant respectable guard, 5 points!
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1
Level 7 Local Expert
May 25, 2023
Great
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Level 4 Local Expert
November 25, 2022
Great
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Level 14 Local Expert
May 18, 2020
The department is normal, but the guards are rude. There is no ethics of business communication.
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