Terrible branch and terrible bank!!! I was there in early January, applying for a debit card. I've been in the department for over an hour! The operator does not know anything and does not know how, everyone else tells her. They asked for the code word, but did not establish it. As a result, instead of the promised 3-4 days, I'm waiting for the card for more than two weeks. I'm calling the bank. They promise to sort it out and call back, but they never called back. No one knows anything! Their representative is calling today - they issued me an electronic card instead of plastic, and in order to issue plastic, I have to go to their office again! If you want to spend your energy, nerves and time, be sure to contact this sharaga Bank CenterCredit!!!
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Владислав Сухоруков
Level 10 Local Expert
November 18, 2023
Loyal customer-oriented employees. Deputy director of the department, Zhanargul Umirtaevna is a friendly, patient and sympathetic person, I think this is due to the attitude of the rest of the department's employees to customers. The workplace of the deputy director is in the common room with the rest of the staff, and is not fenced off by a separate office, I think this circumstance also helps to keep all employees of the department in good shape. They work until the last client. I had difficulties with the transfer of payment for opening an account, and the time was already more than 18:00 (at this time the branch closes), the staff waited and I did not have to come to the branch again.
There would be more such banks and responsive, ready to help people.
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Илья
Level 21 Local Expert
March 21, 2024
The best bank and a posh branch. The cards work all over the world, the banking app is the best! I recommend everyone to contact here, in this department the most responsive managers and the head.
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Дана Диярова
Level 8 Local Expert
January 18, 2024
The bank is excellent, despite the fact that there are always a lot of people in this branch, everyone works like clockwork. Everyone is friendly, everything is debugged, they will always help and prompt. Convenient parking nearby.
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Сергей И.
Level 26 Local Expert
November 13, 2024
A great bank. The application is buggy after the update. But for now, let's forgive them. Special thanks to Deputy Director of the department Kanat Nurzhanovich.
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Салтанат Н
Level 9 Local Expert
July 12, 2024
It is convenient that there is an ATM (4 pcs), even at night you can withdraw / deposit cash
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Контраст-М
Level 10 Local Expert
March 15, 2024
Super bank transfers worldwide, the most attractive exchange rates. Everything is cool
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Руслан Ю
Level 9 Local Expert
December 14, 2024
Everything is on the level. They explained it clearly, to the point, quickly, and in an accessible way
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Анастасия ТАрасова
Level 12 Local Expert
June 27, 2024
I couldn't get a plastic card for two months , endless huge business commissions
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Олжас Жунусов
Level 5 Local Expert
July 1, 2024
BCC department. There is a 24/7 zone. The ability to repay loans and transfers 24/7.
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Сергей Бурлаков
Level 6 Local Expert
January 31, 2024
I lost the card several times and was refused its next issue. Why can't I get a card, even for money?
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Максим Онофрей
Level 21 Local Expert
July 30, 2022
Fast service, acceptable exchange rate. I visited to receive a transfer and issue a card. Everything went quickly, the staff was kind, the communication was in Russian.
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Канат
Level 9 Local Expert
December 13, 2023
I have issued a car loan from this bank.It is difficult to pay the loan, the amount from the card is not debited, it is necessary to transfer to the account, the application is difficult.How can it be simplified?There are a lot of employees because of this and many citizens are forced to sort out the bank.
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Кымбат Аманжолова
Level 14 Local Expert
November 22, 2024
The managers are good
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Вадим Юрьевич
Level 10 Local Expert
August 6, 2022
The managers are very friendly, but the lack of cartomats and an electronic queue is just killer. In order for me to receive a reissued card, I had to make two calls, it didn't work out from the first, I had to sit in line for too long.
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Валихан Рахимжанович
Level 4 Local Expert
March 16, 2024
They serve for a very long time, they try to be polite
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Новый Пользователь
Level 8 Local Expert
October 8, 2022
Department managers work slowly. There is generally one person working on Saturday morning. There are a lot of customers. A live queue. Residents are allowed to pass out of turn through one. Why not discriminate against foreigners?
I issued a paid card, and when I was ready, I received a call saying that I could come to the branch and pick up the card without waiting in line. In fact, you need to stand in a huge queue, passing through one without a common queue of residents of the country to pick up the card. I think this approach is humanly wrong.
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BIG
Level 13 Local Expert
May 21, 2023
The service is below the baseboard, they cannot make an elementary Swift transfer, they had to go to the central department, where they laughed at the employee who could not do it, the waiting time is also longer than in other departments, the attitude towards customers is terrible in general, I would not advise anyone to go there
Just around the corner is another exchanger with the best exchange rate)
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Alihan Kunanbai
Level 21 Local Expert
March 6, 2023
Good location, ATM is available 24/7 (including ATM with cash-in option).
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💵💵💵💵
Level 10 Local Expert
July 21, 2024
The service is terrible!
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Богдан Кульчицкий
Level 14 Local Expert
November 20, 2022
I stood in line for about 6 hours
But it was inevitable. The operator tried to do everything in time and help everyone.
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Маржан
Level 5 Local Expert
June 20, 2023
The sofas in the Lobby are just awful. While waiting for your turn, you can stay hunchbacked.
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Валерий Ш.
Level 2 Local Expert
October 6, 2022
I was standing in line for the iin, the service speed was 1 person per hour, and there was only one table for non-residents
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Баха Да
Level 6 Local Expert
March 29, 2024
Not very good service
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Адеми Асылханова
Level 5 Local Expert
July 18, 2023
Managers are different, there are also those who do not know
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СЕРИК Маулетов
Level 16 Local Expert
April 20, 2023
Parking will have to wait, a number system has been introduced, it has become inconvenient
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Кубирнатор филадельфии
Level 21 Local Expert
January 23, 2024
Slow maintenance
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Юрий С.
Level 17 Local Expert
July 25, 2022
Excellent exchange rates, there is a broker. A smart multi-currency card.
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Anonimys Anonimys
Level 9 Local Expert
October 28, 2022
We stood in line for 4 hours. Thank you and have a great time :)
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Рустем Бектурган
Level 8 Local Expert
December 23, 2022
I was there a couple of times, but for some reason only one staff worked
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Ирина Л.
Level 2 Local Expert
June 7, 2021
Disgusting bank and legal entity service, in Almaty! Managers are illiterate and even dirty, especially after appealing their actions to the National Bank!
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920213 з.
Level 5 Local Expert
October 8, 2023
There is a lot of queue
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Кульбагдан К
Level 3 Local Expert
July 28, 2022
The call center can never be reached, the addresses are not relevant
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Бота
Level 12 Local Expert
July 6, 2022
There are no coupons, a live, incomprehensible queue.
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Нурс Никитин
Level 8 Local Expert
October 31, 2022
Responsive staff
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Любовь С
Level 8 Local Expert
June 25, 2021
There are always queues, you wait in line for a long time for an hour.
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Anton s.
Level 7 Local Expert
August 21, 2022
The service is very slow, waiting in line for a long time.
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Максим Тян
Level 9 Local Expert
June 18, 2022
A regular branch
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Екатерина
Level 7 Local Expert
June 27, 2022
Comfortable
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Madikosha
Level 14 Local Expert
January 25, 2020
Convenient location compared to the BCC on Kabanbaya.