A small bank near the hotel "Belarus". Clean, comfortable. There is an electronic queue. Currency exchange, payment transactions. A fairly high commission for operations, 5 rubles of commission were charged from the transfer of 100 rubles
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Soul
Level 5 Local Expert
October 17
I didn't get through to the call center in 20 minutes. I tried 3 times - unsuccessfully. I ordered a callback, but they didn't call me back. A complete failure compared to other banks, where you can get through in a couple of minutes.
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Дмитрий Стаселович
Level 3 Local Expert
January 4
I haven't seen a worse bank yet. I had to make a salary card of this bank, I tried to order through their application, but it knocked out an error. I contacted support, the answer is always the same, contact the bank. I had to drive 111km since the branches were only in regional centers, after telling them about the situation there, they spread their hands and made a map. A month later, I had to carry a paper stating that I had changed my employer, they said that they would also make a new card, they agreed that they would send it to me by mail at the registration address so that I would not travel again. While I was waiting, my passport expired, and I went to change it. And in those days the card came, I tried to activate it, but I only saw an error and a request to contact the bank. I thought that maybe this is because the passport is changing and I'll wait when I get it, maybe then I can activate it. Within a month, I received a notification as wages were coming to this new card, but it was not possible to activate the card, or at least the account so that I could transfer them. A month later, when I received a new passport, I decided to try to activate the card again, for which I received the standard one: contact the bank. There is also no possibility to change passport data in the bank's application. I wrote to the bank's support, to which they threw off a standard script with bank addresses and told me to contact them. I asked if it could be done remotely, to which I received the answer that it was only possible at a bank branch. I am simply amazed that I cannot use the card that I received before I changed my passport, that it is not possible to order it remotely, that all actions take place only in a bank branch, which are located only in a couple of cities where I still need to go, while in many banks, everything can be done remotely: from to simply order a card before it is closed.