Astana, Qabanbaı Batyr dańǵyly, 9/2помещение 13, 64
Bank Freedom Finance
Directions
Gymnasium № 17
69 m
128 reviews
October 31
A good bank. Thank you for your loyal attitude to customers and efficiency.
Special thanks to Manager Akerke. A very competent specialist. Explains it easily and in an accessible way in Russian and Kazakh.
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September 13
I have issued myself a Freedom bank card for foreign payments. I have funds on my card for hotel reservations and payments abroad. All hotels charged money in advance according to the armor. One of the hotels stated that the write-off was a preliminary holding. The money will be refunded. And I have to pay the same amount by card on the spot. Which I did. In the process, he carefully and regularly monitored the state of the money in the account. For sure, the money was debited twice for 89 euros. I have noted this carefully. Further, the hotel informed that it had refunded the money on the first payment-holding, provided a certificate of refund. I forwarded this help to Freedom (if I hadn't forwarded it, the default wait would have been a month). And that's when the booing started.
Freedom bank simply marked the first payment crossed out with the signature "Rejected". BUT HE DIDN'T RETURN THE MONEY!!! Before that, I had already issued a refund for museum tickets and I know what a refund looks like. Exactly like a number written in green font with a plus sign. There's nothing like that here. No receipt to the account, or simply retroactively increasing funds by the required amount. Only 11 euros were returned in two payments, with a note that this is some kind of interest on the deposit. Although, I did not open any contribution. I was just depositing money into the card account.
Communicating with bank employees via whatsapp chat is terrible. No one is rude, everyone is polite. But every time you need to explain the situation anew, every time you need to provide your full name, IIN, code from the verification SMS. I also wrote a separate statement. And each time they answer that an inspection has been carried out, and everything is fine with the funds in the account - the amount is correct. It feels like I'm playing thimbles at the train station, and not talking to the bank. I have ordered an extract for the right dates many, many times - the extract always comes zero. Zero account balance, zero receipts, zero expenses. Although, the first, second, and third dates were full.
Bank employees, there is no point in answering here in the comments again that everything is fine and the amount is correct. Your statements are unfounded, you do not provide any evidence. You just canceled the payment, but you didn't give me my money back. Otherwise, I wouldn't be wasting my time and nerves on the long-awaited trip and after it now. It was your incompetence and shameless and brazen repeated lies that prompted me to do all this. Including writing this review.
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4
1
August 30
I'm from Russia. I arrived in Aktobe on 08/16/2024, specifically to get a card from Freedom Bank, well-known in narrow circles. First, before the trip, I dialed on gorliniya: yes-we give out to non-residents, yes-zero tenge for issuing and servicing, yes-two variations of the card-deposit and Freedom, with an IIN and a passport (foreign and Russian) and that's it (call to the number of gorliniya bank 595, 07/27/2024, 14:57, according to local time, from the number +77056259006). What in fact: I came to Kazakhstan, received an IIN in the PSC, came to the Freedom office, on Aliya Moldagulova Avenue 44, yes-we give it to non-residents, we give it for 30000tenge (who told you that it was free, go to them, I (Elvira) did not tell you that, this is Kazakhstan, guys, jokes are you kidding?!), there is only one option-a deposit card, only a mastercard, nothing is sent to Russia and no financial deliveries! But this is not the most important thing, and the main thing is that the cartomat does not work, but it will probably work after lunch, or maybe not, in short, greetings to you-Sergey Yesenin!
What's on the turtledove, what's in the office of FREEDOM Bank, a lot of people are sitting and driving a blizzard, why do we need such a bank, who needs it? I applied to Kazpi, there is a worse option, the account is only in tenge, only a Kazakh phone number and registration is needed, which I never received, because my passport was not in the program (E-CONAK, about crossing the border, they checked at the hotel where I lived), for some reason they sent me to the PSC, where I was sent to the forest. In short, I've had enough, I haven't opened an account, I haven't received a card, I think that Kazakhstan is not the country where you need to start financial instruments.
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6