Банк ВТБ
63 reviews
December 2
The staff is friendly and courteous. I liked everything
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March 11
A good bank, big, always clean, good staff, there is a currency exchange, though not very cheap!
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October 22
I went to change a large bill, which was issued by their ATM, they said that the change was paid ~ $ 10.
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January 9
It's not a bad department, I personally am particularly impressed with the location. Of course, there are questions about the commission for transfers using the sea card, but this is rather a question for the bank itself
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2
December 6, 2022
There was one time. I really liked the service. There weren't many people. There is a friendly girl at the entrance, ready to help with your question. The specialist girl was also polite and pleasant.
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July 5, 2023
Personally, it turns out that in this bank they are trying to make me and ..... that they absolutely do not hear what they are asked, but do what they want. And then they also try to make you guilty. If there is an opportunity not to get to them, I will be glad.
The staff is polite in all of the above
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May 31, 2023
I was making out a "Turtle" with them. The girl who served (the first table from info, on the corner) is very professional. He answers all the questions, despite the fact that the employees at the neighboring tables were "confused in their testimony." Turtle is a great solution, thank you.
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February 13, 2023
A terrible bank, came twice to buy currency, the first time they said there was no money, and the second time they asked if it was possible to make the exchange rate better? They said that it was possible, but it was necessary to discuss with another specialist, redirected to another, served 5 more people, when I decided to ask why my number was still missing, they said go take a small number, and 10 more people, all have an indifferent attitude towards customers!
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August 1
The service was refused according to the Russian passport.
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December 15, 2021
My favorite bank. Solid, well-known on a global scale, inspires confidence. The contingent is competent, courteous, the speed of work does not cause complaints. The list of services is constantly being improved and expanded. Security is on the level. The only drawback is the connection with the bank. Sometimes it is very difficult to get through, robots take over the initiative. I wish, at the beginning of the robot's response, the client had the choice to continue the entertainment with the robot or immediately switch to the operator. It is better to set up a separate line of communication with the operator.
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March 25, 2023
A comfortable and pleasant office, responsive staff, everything was quickly helped to arrange and sign.
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3
July 26, 2023
Comfortable compartment, enough space for waiting. Payments, currency exchange, work with legal entities.
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2
July 2, 2022
Lunch at the bank is from 13:00 to 13:45. I came at 13:44, took the number to the cashier, 10 minutes pass, the cashier is still not there. When we asked the staff if the cashier was working, we were told that the cashier had gone on a break. To the remark that you have a break written before 13:45. We were told, "So what? Don't you take advantage of the lunch break?"
The staff apparently does not make much difference to the established rules and the attitude towards customers leaves much to be desired.
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6
November 24
Fast service
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September 17, 2022
The bank is normal. I took the goods in installments and could not repay them in a timely manner due to a sudden illness. We got into the situation and treated it with understanding. And this one also works on weekends. Pleasant professional staff. I recommend.
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3
June 7
The service is good, the staff are friendly
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1
March 13, 2023
A bank that employs professionals in their field. We are always ready to help, explain, and understand any questions that arise.
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December 18, 2022
It is impossible to get through to the bank from any phone. Because answering machines answer. Who end your conversation by themselves! With. From any branch!!!. Then why do we need them in this bank at all? If they don't know how to work with technology???
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September 23
Some kind of sur, not a bank
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1
June 21
Good service, but crowded, long wait
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1
June 13, 2022
The attitude of the staff deserves gratitude. The organization of work is terrible, the bank came half an hour before the end of working hours and could not resolve the issue. Everyone present can hear what the client says to the specialist, because they are a couple of meters from the workplace, waiting in line.
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3
March 12, 2021
Very polite staff, quick registration, everything is super!yes, in general, a very good bank, I have already used their services 2 times, in particular a loan, the conditions for obtaining are simple and convenient in relation to other banks, it is very convenient, so if anything, I will contact only this bank.) and yes, cute girls!)
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December 6, 2022
Hello,
I wanted to lower my grade for manners, I will think that it was just a bad mood or something else....
My question was solved.According to this 5.
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3
August 10, 2023
Long queues, slow service, and a maximum of two specialists working.
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3
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September 21, 2023
The bank of scammers, the interest on loans is sewn in unnoticed, I do not recommend it
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1
September 1, 2022
The bank is good! The service is at the highest level!The cashiers are friendly! They value every customer!
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August 24, 2023
I liked everything about the attitude to customers 100%
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1
February 18, 2023
I ordered a document. They said they would call when they were ready and I could pick them up. A month later, I accidentally found out (not from the bank's employees) that this document was sent by mail to the place of residence (i.e. 250 km from Minsk)
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May 18, 2022
Consultants will always help and explain what's what, it's very nice.
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June 3, 2022
There are huge queues, there are not enough specialists, the quality of service leaves much to be desired
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July 22, 2023
Good attitude and service 👍👍👍
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May 14, 2022
A good department. Convenient, fast, close to home.
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December 16, 2023
The staff is great!
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January 30, 2022
Everything is arranged. Friendly staff, fast service.
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October 25, 2022
I often fell for not very friendly employees
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July 24, 2022
Queues and long waiting times. Only 2 ticket offices were open on a weekday (
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July 31, 2022
Fast, clear, and high-quality🔥👍🏻
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3
June 29, 2023
A great bank
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June 7, 2022
A bad bank, one cash register is open, the queue is 3 hours
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3
January 21, 2022
Very fast and courteous service
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August 5, 2022
I had to wait a long time to collect the overpayment
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3
June 27, 2022
They work disgustingly slowly,
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4
January 9, 2021
Fast and high-quality service. Electronic queue.
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July 11, 2017
Low level of service.
1. From 9 a.m., only one specialist works with individuals. A queue is forming. When asked why only one specialist is working, the answer was given that this is enough and another specialist will come at 10 o'clock. As a result, on 07/11/2017 I had to stand in line for more than an hour.
2. There is no electronic queue. There are no familiar windows either. At the entrance, it is not clear where to approach. They meet customers every other time. One was asked, "Where are you going?" the second one doesn't. Having asked if they were planning to install an electronic queue, I received the answer that this was not necessary. And if I want, they can personally write out a piece of paper with a seal. In fact, there are not many people in the bank. But there is such a fuss around that it is not clear who you are, who is in front of you and to which specialist.
3. The air conditioner was turned on only when asked. "Why is it turned off?" "Blows to the bank's employees." Instead of an air conditioner, there is an open window and "special boxes" for supporting the entrance doors.
4. Of the little things, there is no working tableau of exchange rates, clocks that are in a hurry for 10 minutes, sofas that leave if you try to get up quickly.
It so happened that all the employees of our organization had to visit this department within one week. Everyone noted the low level of service.
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January 16, 2020
Individuals are served by several specialists. You don't have to wait long. Good deposit conditions.
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May 17, 2020
The service is good. But there are no normal products for individuals.
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August 8, 2020
Convenient, polite,competent staff
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September 28, 2021
I made a deposit a year later everything was returned
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June 5, 2021
We worked with this department. They are credited slowly to cards and transactions are carried out monotonously
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February 11, 2020
Fast service, competent consultants.
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