Clean, courteous staff, pleasant service. Automated queue. I liked that the specialist who could not solve our problem was able to recommend another bank, where we later solved everything. Thank you.

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Ольга Ус

Level 2 Local Expert

This is a cool bank for business entities. Understanding, teamwork, sincerity, support in all endeavors. I am delighted with this bank. And there is something to compare it with... They are simply the best in their field, competent employees, and most importantly, they are always ready to consider the client's wishes, comparing the possibilities. This is not just a bank, but a bank - friend, comrade, sponsor, investor - all in one. It's a rarity nowadays.

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Вадим Рабушко

Level 4 Local Expert

There are no complaints about the bank's employees themselves, who work directly in the bank's building at 32A Sovetskaya St., specifically in our situation, everything is fine.But...!Department(specialists)in difficult credit situations, who only communicate by phone, the attitude is disgusting!There was no limit to my indignation and not only mine!The situation is as follows: my father received loans from VTB bank in the amount of about 6 thousand dollars, paid payments regularly, even more than those specified in the contract (360,000 rubles) in order to quickly close the loan.The loan under the agreement was taken out in February 2025.It so happened that my father died suddenly in August of the same year.My mother (spouse) inherited the loan.Counting on the fact that he would continue to pay as expected, but no ... they quickly called from the loan department and said that the heirs would close the loan almost the next day!When asked where this information is written in the contract, we were told, "but this is not in the contract, we are guided by the law in such cases."The most they can offer is an additionalagreement, that is, we had to close 18 thousand white rubles, and with an additional agreement it would be 45 thousand)))How do you like that?)Fortunately, we had the money and we closed the loan in one payment, but if a person does not have such an amount, he has to agree to these additional agreements and overpay more than twice!Shock!I consider customer loyalty to be at zero

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