Bank Vtb

Rating 4.1
640 ratings
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167 reviews

Level 16 Local Expert
December 29, 2024
The central office is a relatively new, large building. All the main head offices are here. The entire list of services provided by the bank. The location is convenient, parking is a problem. The staff is polite, friendly, and professional. Consultations, services - everything is fine. Well done,
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Level 2 Local Expert
April 10
Moscow 14. The employees are very responsive, it's even difficult for them to pronounce the words hello) I was making a money transfer outside of the Republic of Belarus. I immediately realized that it would go as always) it was necessary to create a payment, they offered me to do it on my own (they found an accountant))) I refused and asked to make them... As a result, they gave me a young employee when they started creating a payment and the problems started right away. A more experienced employee came up and helped young D. I asked them not to experiment on me and they told the more experienced employee that everything would be fine) It was 04.05. Monday. as a result, the payment was created and sent) I went as a lady with a calm soul. When I get to the house, the call tells me that the error in the payment needs to be redone. I'm coming back at the end of the practical day, I'm a bank employee) but when I wanted to visit M.Jo's accounting department. I went to the reception and asked where your establishments were, and she told me that they were for employees only... In order for me to visit this institution, I had to disturb (the head of the bank) and ask for permission. In the end, I didn't want to) the payment was sent and I went home happy, thinking that I had exhausted myself) A day later, a call from the bank informed me that there was another error in the payment and I needed to make corrections.... As a result, I'm back in the bank) and the most interesting thing is that I have to pay an additional $20 for correcting the VTB Bank error) Where in the statements I wrote that: I ask you to debit money from my account) I did not hear the word sorry, as well as just hello. I had a very very "pleasant" impression of VTB Bank. VTB would like you to go for an internship at Priorbank and see how you need to communicate with clients. Thank you, I was very very pleased with your jar) I hope that I won't have to visit you for the fourth time.
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Level 4 Local Expert
February 16
I have been working at the bank's branch on Moskovskaya Street for many years, and I am very satisfied. Attention to the client, clarity, professionalism - these are the things that are characteristic of the employees of the department for working with individuals. I would especially like to thank Milana Faramonova, Julia Setun and Maria Prannik. They are always friendly, always ready to prompt and help. Thanks!
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Level 8 Local Expert
January 29
In a word, horror. I made an installment payment through this bank. I have already contributed 5! payments, but the amount in the application has not changed. It turns out that it only changes on the billing date. Isn't that crazy?! In addition, ERIP payments can take 4! days. If the payment was sent on Friday, the bank will see it only on Monday afternoon. Because of this, a fine was added to the last installment plan, since the last day of payment was on Friday. According to the logic of the bank, I had to go to another city (there is no branch in mine) to make the payment. All normal banks see payments instantly, but this is the last century.
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Level 3 Local Expert
February 26
I'll be brief: I liked absolutely everything- the location, the friendly atmosphere, the comfort, but, I'm sorry, in our age of terrible time constraints, it's too much to demand a detailed review.
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Level 3 Local Expert
March 17
They work until 16:00 on the last day of the month. It is better to take this into account when planning a visit. Lunchtime, a crowd of people to see a phys.individuals who work with one specialist. The cash registers work quickly.
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Level 16 Local Expert
January 26
A good bank, very loyal managers. But they kept waiting for 2 weeks, received a bunch of documents, two guarantors, and still refused a loan, given their good credit history and the relatively small amount of the requested loan in relation to the company's turnover.
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Level 3 Local Expert
March 8
The bank's new app is just terrible, it's intuitively unclear how to use it! The previous one was also so-so, but with the new updates, everything became disgusting. Now there is nothing left but to transfer all the money to other banks and use their applications!
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Level 12 Local Expert
December 29, 2024
Polite and responsive specialists in the department of work with legal entities, as well as with individuals. They helped me and answered all my questions in detail.
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Level 11 Local Expert
November 14, 2024
You work disgustingly. We cannot arrange an installment plan for 2 days. We will send all the necessary documents by e-mail, only 0. Your operators say they have not received anything. Please learn how to work so as not to fool people's heads
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Level 3 Local Expert
September 17, 2024
A terrible bank, I started using it because my mortgage was transferred there. This is the most visited support service of all where I had to contact (you can listen to my online call, where your "specialist" told me to solve the problem on my own and hung up on me!) And the problem is this: without warning, you changed the code in the application and on the site just by card number!!!! It used to be possible by the bill! But you did what was convenient for you and didn't warn me!!! Now I can't log in to the app and use the money! I called and said that being 9a abroad and lying in the hospital, I needed money to pay for medicines, you PROMISED that I would be contacted within 5 days, a MONTH passed, No one contacted me and in the end you sent me to solve problems myself, although these are beyond the answers: We can't do anything, we can just write a comment on the application, we don't know anything about it, but You have to come to the settlement (straight from the hospital from another country!!!) There were a lot of things I HAD to do! I am shocked, moreover, this bank does not allow you to sell a mortgage apartment with a mortgage from another bank + keep in mind! I am so shocked by the bank's attitude towards customers that there are not enough units!
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Level 6 Local Expert
January 17
This kind of bank is already disgusting, we went specially for 2 days in a row, the ticket was called for a long time, although there was no one at the cash desks. There are no new dollars, there are no euros in one cash register, and they cannot transfer money from the second one. The attitude towards customers is just terrible. Never set foot in this bank again
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Level 16 Local Expert
March 17
I am pleased with a good and , I would say , decent bank . I had money problems and couldn 't pay off my loan . I drove up , with the collected documents , and was given a delay for half a year .
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Level 4 Local Expert
September 12, 2024
I have not been serviced for a year. I have been getting 8 rubles for the service for a whole year now . I paid it off after 2 months, I was counted 6 rubles again . Without using the bank, they will still charge you for nothing. They can't close it on the phone. And I was leaving and the debt is dripping. I do not recommend this bank, then you will not get rid of it and will constantly pay. I have not used the card since 2023. And I am constantly being charged arrears
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Level 5 Local Expert
November 6, 2024
The loan was repaid ahead of schedule. Now we receive SMS messages about the payment. The amount of 9.92 was set in the personal account. When requesting debt, they write that the SERVICE is NOT AVAILABLE. In short, you need to personally go and figure it out.
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Level 15 Local Expert
January 21, 2024
A very large branch, 3 cash desks, a lot of specialists. The service is fast enough. The waiting area is not very large, but there are several sofas. It's not a very convenient staircase, but in general the department is the largest in the city.
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Level 4 Local Expert
October 24, 2024
Polite employees, if there was a need for clarification, helped us understand without emotion politely
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Level 4 Local Expert
September 25, 2024
I bought a large amount of euros to pay at another bank... It turned out that some of the bills were mildewed... Other banks did not accept them... They refused to exchange euros for other banknotes... I had to get into the money and change it with a loss of money ... Carefully check the money when buying an exchange in this bank. I will never go to this bank again.
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Level 3 Local Expert
February 13
The ATM has stopped accepting cash to top up the card. I have to top up at the post office, and there are queues as usual.
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Level 4 Local Expert
September 24, 2024
The girls quickly and professionally solved my wishlist. Thank you very much. Greetings from a customer from Germany 👋
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Level 22 Local Expert
January 25
The bank wasn't very good, they paid the installment plan, deleted the bank at home, but there is no system, now I can't use it again.
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Level 2 Local Expert
May 19, 2024
There are actually no advantages, the card works every other time, at gas stations and in the store. I did not use the card for 3 months, a fine came, although the money was on the balance ... I highly do not recommend this bank, there are many other more loyal banks.
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Level 2 Local Expert
October 2, 2023
I would like to express my gratitude to the employee of the bank Ekaterina in the city of Zhitkovichi, Gomel region. Polite, understanding person. Always friendly. It's very nice when there are such people in the world.
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Level 2 Local Expert
May 15, 2024
I would like to thank VTB employee Karina for her clear, fast, competent and courteous service. Good luck with your work!
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Level 8 Local Expert
May 8, 2023
Excellent location, courteous staff, clean lobby, convenient electronic queue, sofas are available where you can wait your turn. It's nice to be a customer of this bank. There are also 2 ATMs, one of them is a recycler
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Level 12 Local Expert
June 15, 2023
A good bank. Not far from home. Friendly attitude towards customers. They will always prompt, explain and advise. And it won't be long to wait, because the staff works clearly and quickly, they know their job. Thank you for being there.
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Level 6 Local Expert
January 17
I was very well served, somehow "humanly" thank you
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Level 10 Local Expert
July 12, 2024
The worst bank, incompetent employees, both in the call center and in the branches of the bank. It's like we are loyal to our customers and cherish them, but in fact, it's just empty words.
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Level 10 Local Expert
June 10, 2024
They gave a loan in 1 day. I took a decent amount. No one checked income and expenses. I came, they gave me a badge and go for a walk. Shocked!! And I'm pleasantly surprised.
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Level 6 Local Expert
November 27, 2024
I am glad that there are rarely long queues
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Level 5 Local Expert
November 10, 2024
Employees ++++, always meet the wishes of the client
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Level 16 Local Expert
May 5, 2023
In 2019, I received two Turtle installment cards from VTB Bank (Belarus) in Brest. I have received more than seven refusals to my requests for loan debt restructuring. I'm already confused about counting. The advantage of the bank is that it does not spare paper and time of specialists for correspondence with clients, although it gives, as I believe, unjustified refusals. Due to the appeals, my overdrafts were immediately closed. Now I can't use Turtles as installment cards. I have a second disability group, the cost of an apartment is 85 rubles. I do not advise you to apply to this bank for a loan!!! He can take the last of your property from you through bailiffs if you are unable to repay loans on time. I have already received such threats. In February 2022, I had to repay 330 Belarusian rubles of debt on two installment cards. Since this bank does not make any concessions, I complained about it to the National Bank. In the reply, it was written that VTB Bank had provided me with the opportunity to restructure my debt several times, but this was not the case. Cynical lies! This loan situation has really bothered me. I wish I had never applied to this bank. And I don't advise you either. Share the information with your family and friends. I think this bank is acting in bad faith towards me. It can do the same to you. Now I have a very difficult financial situation, I haven't even had bread for weeks. Because there is no money for it at all. And this is despite the fact that VTB (Belarus) provided me with a deferral on credit cards of the installment plan "Turtle". I have applied several times for a loan for dental prosthetics. In fact, this request was not considered. I asked to reduce the load on current loans in order to get a new one, but they did not go to the meeting. I also can't get loans from other banks, because the loan load already exceeds 50 percent. I advise you not to take out loans at all, especially in VTB bank (Belarus) — this is bondage, I advise you not to turn into a slave. P.S. The last time I applied to the bank to reduce my credit burden, but I was only given a deferral of the principal debt for three months, the amounts to be paid will be large, if you don't pay anything at all. I was also recently denied an overdraft to a Turtle installment card, my third in a row. I need to replace seven teeth, but I do not know, firstly, the exact amount, because there is no money for a 3D image, and I also need to remove the root of the tooth, because it is inflamed. I have applied to this bank for sponsorship free of charge, the issue will be considered.
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Level 4 Local Expert
May 27, 2024
The queue at the cash register (only 1 works) for currency exchange is constantly huge. It's a long time to wait, there's no point, it's better to go to another place in the area.
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Level 18 Local Expert
December 28, 2022
A great bank! Always friendly staff, many thanks to the head of customer service Victoria, helped in a controversial issue and everything was resolved, I advise you to contact this bank!!!
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Level 4 Local Expert
July 9, 2023
Great staff! Girls, everything was explained in an accessible way, in normal human language). Very convenient.Cash registers and registration.
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Level 8 Local Expert
February 20, 2022
A good location, a bus stop and a metro station nearby, the office is clean and spacious, friendly staff, good credit products, deposit rates are quite often with good conditions. There were several installments, and in the future I plan to continue cooperation with the bank.
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Level 7 Local Expert
June 17, 2023
A great office, always fast, but there is also a large flow of people. If a difficult situation arises, the head of the office will always help to help or clarify the problem - if I'm not mistaken, his name is Elena
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Level 3 Local Expert
July 1, 2024
I wanted to open a VTB card. It's good for you, but, a cumulative VTB account! I was so tired of this advertisement that I changed my mind!
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Level 7 Local Expert
September 17, 2024
They debited yuan from my account, and now they want me to disclose a trade secret. Or the payment won't go away.
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Level 12 Local Expert
November 10, 2023
If I need to go to the bank, I just come here. It's beautiful, clean, somehow humanly or something. Thank you for being there
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Level 3 Local Expert
August 6, 2023
They give me consent to the processing of personal data by some organizations, it is not entirely clear what they have to do with my operation. What are these organizations or data for? The operator cannot explain anything. Everything is strange.
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Level 9 Local Expert
May 28, 2023
I really like the ATM, which is located indoors. Friendly staff. Purity. There is a place where you can comfortably wait for your room.
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Level 5 Local Expert
February 24
Good, kind, employees
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Level 5 Local Expert
December 6, 2022
I've been using your turtle card for less than a year and a half, and I call you every month because you always have "everything automatically" and by mistake. The maintenance of the card that I do not use was issued by mistake. The loan, not the installment plan, was issued by mistake. They consulted me 3 times on the same issue, also mistakenly. Does your support service also work "on the machine"? I ask where I can complain, and he repeated the same thing to me six times: "the system exposes everything automatically." I didn't ask for this information. I advise everyone, if you are going to use their services, be careful and double-check everything several times, otherwise you will overpay from A to Z! I paid the installments for 2 months, and for 3 more I just had a headache because of them and every month there was a new catch, and there was simply no consultation.
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Level 15 Local Expert
May 14, 2022
If it were possible to put minus stars, I would put minus all stars, this concerns VTB in Moscow. The situation was as follows: in the morning I came to the bank, I was given a voucher for an operation to pay for services and... When I came to the cashier, I submitted the payment details, the cashier typed all this stuff, it turns out that I can't pay with another bank card. Thanks to the cashier, she suggested where the nearest ATM is. The story didn't end there! Having run to that ATM, which stands behind seven locks and is intended only for employees of the institution where it is located, I still managed to withdraw money from the card. And so I, already with money in my hands, return to the same VTB bank and analyze that there is no announcement anywhere in the bank that the cards of other banks are not serviced by them. When I saw the administrator again, I asked the question: "Where is the announcement in your bank that the cards of other banks are not serviced?" Maybe I just didn't see him?! To which the answer was received: "We do not have such an announcement." I asked to call the administration, but it was not in place. The girl called somewhere and didn't find anyone at all (it's in the bank! 10 a.m.!) Then I told them to prepare a book of comments for me, and unfortunately the same administration has it, which is not in place. The administrator did not ask me to go to the cashier using my previous ticket, I took a new one. After standing in the next queue to pay for services, the administrator begins to show me that, nevertheless, there is an announcement at the cash desks (!) that they do not work with cards from other banks. Going into the first vacant cash register, somewhere at the level of the abdomen, away from the payment window, in small print, she shows me some kind of list of something there... Attention! Upon entering the cashier of any bank, the client must immediately read all the information on the stands (in small print in particular), and then decide whether it is possible for him to make a payment or not. Imagine that these are elderly or disabled people! When we left the cash register, I no longer asked for the book of "good deeds", I just demanded. Imagine that! She was immediately found! But the administration of the bank has not been found! She's lost! Or maybe it doesn't exist?!
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Level 10 Local Expert
June 12, 2023
The work with clients is not built at all. There are some queues in the evening, the specialists are not competent. I am very disappointed in this bank. I don't even understand how it can be the leading bank of Russia. The village hall of the sample of 1989 (although I do not remember this time)))
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Level 15 Local Expert
December 9, 2023
Quickly. High quality. A very positive impression of the staff.
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Level 13 Local Expert
August 23, 2023
The queue was large, practically did not move. The employees were smoking outside. I waited 15 minutes, I didn't wait, only one person passed. There was only one employee at the cash register. Three of them were outside
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Level 13 Local Expert
January 12
Sometimes you can get a break at the box office, but otherwise everything is fine
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Level 7 Local Expert
July 10, 2023
Is the commission 30p just to change a Belarusian bill? Are people adequate at all? Although the question is rhetorical. And if you need to change 30p, will the bank just take the money? Don't set foot here anymore! The shame is complete VTB
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