I used VTB Bank in Astana to withdraw cash from an ATM. The map is Russian, the MIR system, rubles. But tenge was needed. The VTB branch was within walking distance, there were a lot of ATMs inside, and apparently there was cash in them too. There were no problems with my cards and receiving cash tenge.
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1
Батырбек Сейденов
Level 2 Local Expert
October 6
The bank's employees do not know how to maintain confidentiality, they ask a lot where you will make the transfer, etc. This amount was transferred to you today, etc. They do not have the right to disclose personal information. Managers need to be taught the ethics of customer service. The exchange rates are the most unprofitable in this bank, the conversion is terrible, and it seems to be based on this
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1
Евгений
Level 5 Local Expert
July 9
One of the few banks in Kazakhstan where you can withdraw money from a Russian VTB card. If it wasn't for this department, it would be very difficult. Thanks for working!
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2
Казыбек Балатаев
Level 6 Local Expert
November 19
They are only interested in having money brought to them. It's slippery inside - they don't care. Unreasonably high service rates (although the only bank working with the world).
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1
Илья Константинов
Level 8 Local Expert
December 8, 2023
The only bank in Astana where you can cash out a MIR payment system card from any bank of Russia. The staff is more than friendly. Everything is fine, if only there are more such branches in the city!
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3
регина сафиуллина
Level 9 Local Expert
November 7
The bank is conveniently located, Russian cards work well. It's convenient to rent, but it doesn't work on weekends
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Vadim Fetisov
Level 12 Local Expert
August 24
There is an exchange of rubles for tenge, which is rare, so the highest rating is 😁 I will be in Kazakhstan, I will change rubles there again
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Дмитрий К.
Level 14 Local Expert
August 9
You can withdraw money from the mir card already in tenge, I recommend it for all guests, minus a few branches in Astana
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2
Ксения Светличная
Level 6 Local Expert
November 26, 2023
The bank is located in the very center. The staff is very attentive and caring! In this branch, through an ATM, you can withdraw cash from a Russian VTB card or from a Sberbank card (only necessarily Mir).
If you have a Mir card with you, you can be served on bills.
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Лаура Кандалакова
Level 8 Local Expert
June 10
Friendly, attentive staff, good service
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2
Надежда Логиновских
Level 7 Local Expert
May 28
We came from the Ecb., we had a Mir Tinkoff card with us, we ran out of cash, we were able to withdraw from this card at this bank.
Thanks
28.05.2024
(from the Sberbank Mir card, they could not)
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2
Юлиана Васильева
Level 5 Local Expert
February 14
Terrible service
The questions are not answered very well though
Before that, I came up to ask what documents were needed, etc. they did not specify the list normally and demanded some documents only when I already went to the bank with my passport (as required before)
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1
Елена Александровна
Level 9 Local Expert
November 5
A wonderful branch, they quietly withdrew money from the Russian mir card.
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Жизнь Геркулеса Пумы
Level 12 Local Expert
November 3
1. Shake the VTB of the Russian Federation on the subject of WORLD 2 blanks. Why such restrictions for residents of the Russian Federation? Open a digital card and account. You are already under sanctions 3. Resolve the issue with new ATMs. I almost lost a lot of money. It's good that the old ones work.
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1
Владимир Нарушевич
Level 11 Local Expert
October 20
It is very convenient that you can withdraw money from this bank using the Russian Mir card.
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Ольга Пахомова
Level 9 Local Expert
October 11, 2023
VTB banks are the only place where you can withdraw money from Russian MIR cards. And it is not possible to pay them in Kazakhstan at all. As for the ruble to tenge exchange rate in VTB, it is not very profitable. It is better to take cash if you are flying to Kazakhstan. But on bezrybye you can use. And so - the bank as a bank)
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Вячеслав Трофимов
Level 7 Local Expert
May 16, 2023
It is located in the center, not far from Baytorek. There are many attractions around. And most importantly, here you can withdraw cash (in tenge) using the Russian mir card.
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Евгений
Level 8 Local Expert
February 4
Thanks to the staff, they all told us about the bank's capabilities. Almost the only place where you can withdraw money without commission from a Russian card.
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1
MG
Level 13 Local Expert
December 12, 2023
Friendly staff, ready to answer any questions. At an ATM, Russian citizens can easily withdraw cash from a MIR card up to 400,000 Tenge (approx.80,000 ₽)
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Thomas Shelby
Level 10 Local Expert
March 31, 2023
The most worthy bank is always confident in it for its cash and bills. Good staff all over the world👍Excellent service. Overall, I am very pleased with this bank.
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Владимир С
Level 12 Local Expert
August 12
I was not in the department, I had a day off. And the ATM is old, without nfc
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Эля
Level 10 Local Expert
May 3
Excellent staff, everything was suggested and told.
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1
Любовь Владимировна
Level 4 Local Expert
September 2
You can take tenge from the Savings Bank card from the vending machine.
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2
Denis
Level 12 Local Expert
October 7, 2022
When transferring funds from the Russian Federation from VTB RF to tenge by bank, a big headache may arise. 1) Many banks of the Republic of Kazakhstan do not accept and do not send bank transfers to VTB RK. And the bank is not making any efforts to correct the situation. 2) VTB Bank of the Republic of Kazakhstan does not earn a bad 1.5 percent commission for cashing out in this situation. And there are no other options . 3 ) They will be asked to prove the origin of the funds and if these documents are not available , you can fly back to the Russian Federation to collect certificates . Overgrowth needs to be collected and clarified . I do not recommend a big waste of time. Why such a Subsidiary Bank of VTB RK is needed - VTB Bank of the Russian Federation is an open question.
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Бозылев Евгений
Level 7 Local Expert
May 25
ATMs work well. A warm, clear ATM screen.
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Сергей Некрасов
Level 8 Local Expert
August 29
Money was withdrawn from the Mir card without any problems.
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2
Са Велий
Level 19 Local Expert
December 16, 2023
you can withdraw money from a VTB Russian card in cash at an ATM, and there is also a currency exchange at a bank branch
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София Шарканова
Level 7 Local Expert
July 27, 2023
An excellent bank, the only place where you can withdraw money from a ruble account from a MIR Rossiyskaya card, it is immediately converted
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1
Наталья Олейникова
Level 12 Local Expert
August 21, 2023
Tenge was withdrawn from the Russian VTB mir card at an ATM, there were no problems. It is good that there is an opportunity to withdraw cash.
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Фёдор Преловский
Level 10 Local Expert
September 3
Here you can exchange rubles in tenge
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2
Оксана
Level 8 Local Expert
January 20, 2023
You can withdraw tenge from Russian MIR cards at an ATM. There are two ATMs inside and one outside.
There is always cash.
The course of the WORLD map changes every day at 12.00
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1
Аскар Таубаев
Level 11 Local Expert
February 23
The only place in the whole of Astana where you can withdraw cash! ((
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Евгений П.
Level 18 Local Expert
March 30, 2023
2 managers accept people. Ohr at the entrance, who keeps his politeness with the last of his strength, and answers all questions: "Well, take the ticket, you will be invited!"
I waited here for 30 minutes in line until the manager got free. He took a set of my documents and promised to call me back within a couple of days. It's been a week, there have been no calls!
Here is such a ruthless Russian -Kazakh service...
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Матвей Кабанов
Level 4 Local Expert
July 13
I was able to withdraw the money thanks
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2
светлана королева
Level 7 Local Expert
April 3
You can withdraw tenge from the Russian mir card, the commission is 100 rubles per operation
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Anton P.
Level 2 Local Expert
October 5, 2023
They don't really work on Saturday, one manager, it's better to choose a working day to solve serious issues.
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2
Марат Жагипаров
Level 18 Local Expert
June 23, 2022
There is no point in going to Russian banks. If you go for a transfer to the Russian Federation, there is no guarantee that everything will go well. But the transfer fee will be taken away. The only way is to make a transfer to the parent Bank.
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2
Тимур Абилов
Level 20 Local Expert
May 18, 2023
It's a little cramped. Ordinary bank employees. Nothing remarkable. I would not contact this bank.
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1
123 456 Суржик
Level 7 Local Expert
May 6
Polite and hospitable
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1
Николай Михеев
Level 9 Local Expert
June 2, 2022
I went to check on the maps of the World, it turned out that not all maps are functional, check before the trip, then you will get into a gap. The department is generally normal.
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1
Руслан
Level 11 Local Expert
September 14, 2023
At VTB ATMs, you can withdraw money from MIR cards. But the ATMs are old :( There is kaspi bank and jusan bank nearby
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Руслан Гайсин
Level 6 Local Expert
November 15, 2023
ATM accepts Mir card
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2
Вячеслав
Level 5 Local Expert
August 8, 2022
In this ATM, you can withdraw cash using the MIR card, the exchange rate is excellent, without commission (tinkoff and sber).
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1
Tagir K
Level 17 Local Expert
October 19, 2023
here you can withdraw tenge from the world card
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Игорь Комаров
Level 26 Local Expert
October 2, 2023
Here you can withdraw cash from the cards of the Russian Federation of the VTB group, for example, I withdrew from the card of the Post Bank.