We have booked an apartment in Minsk. In advance in November. Then circumstances changed due to very sad events, my grandmother died. I informed in advance, at the end of December, that we would not be able to come, and provided a death certificate. The manager wrote that the prepayment will not be refunded ($ 60). Next, she asked for a death certificate, I provided it, now the January holidays are coming to an end, the manager did not even respond. Nothing is indicated in the correspondence and on the website that the prepayment is not refundable, I have met with this 1 time. Disgusting approach to the client. Then they bill for the reservation for 3 days, then they couldn't get the money for 3 days, now they can't issue a refund, and they keep silent. I ask the owner to take action. The money for the reservation was returned after the pre-trial claim was sent. But for nerves, spoiled mood, my assessment will not change. I do not recommend booking apartments with this company.

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Дарья

Level 7 Local Expert

For the first time in my life I encountered scammers (they did not punch the number in Google and trusted the aggregator site flatbook). We confirmed the booking in advance, everything was canceled at the last minute and the phone was ignored. If possible, we will inform the sites where they are placed about this. It's surprising that they haven't been covered up yet, given the reviews.

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Ann Zotova

Level 14 Local Expert

Отвратительное агентство! Кинули с бронированием за 10 минут до заселения. Приехала с двумя детьми и на пороге сказали, что бронь отменена. Предложенная альтернатива - Отвратительная. Записывайте адреса квартир, которые они "предлагают" Независимости 13 Ленинградская, 5 Карла Маркса 36 Бульвар Мулявина 10- убитая квартира, грязная, плесень в ванной и на шторке, жирная грязная плита, диваны проженные и с дырками. В довершении не выдали белье и полотенца

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