I would like to contact a representative of a "wonderful" bank and express my dissatisfaction with ATMs. All predensions are related to the city of Slutsk.
1. The year 2025 is approaching, did your operating system for ATMs and information kiosks get stuck in 2010 or stuck in the year when they started releasing these boxes called ATM?
2. Honestly, when was the last time you did an update?
3. Are you a representative of the bank, have you ever withdrawn money from your ATM or tried to pay for services?
4. What grade do you rate your device for?
5. Here's the question:
What does the bank's profit go to?
If your clients have no questions over 60.
Normal advanced people and modern organizations will not work with you.
You should improve the quality of service for individuals and legal entities, and not force them to go to other modern banks.
6. Your ATM and info kiosk software can bring elderly people and people with weak nervous systems to an uneven breakdown.
7. Did your people record the time spent on cash withdrawals per client? Have you compared it with other ATMs?
8. How much time does it take to pay for operations?
9. Did you record how many people are in line at a certain time, did nothing bother you?
10. A common mistake of the information kiosk for performing cash transactions.
Have you looked at the statistics on refunds to customers at all, have you counted the number of refund applications?
If not, I recommend that you take up statistics and ask competent employees why this is happening.
Your "technique" spends the personal time of people and your employees writing a refund application. The application is written on paper for a moment. Your archive is rubber for storing unnecessary waste paper, now all banks are switching to the electronic version.
11. I advise you to at least do something to improve the service, at least connect ATMs and information kiosks.
Now about my situation, what happened on 09/13.24.
I'm kind of an experienced user, I wanted to pay for the service in cash in the info kiosk.
A person in front of me paid for the service in cash, it took him 25 minutes (of course I thought to leave, but the circumstances).
I approach to perform the operation, and then it gives an error, I think it's fine, I'm lucky that I lost only 100 rubles.
And I remember that the same situation already happened with a difference of half a year, but then I was no longer lucky there were 200-300 rubles. Even then I really wanted to write a complaint, my anger knew no bounds. The money is returned within 2 weeks. The bank's employees offer to become a client, I said God forbid. If someone is reading, ask them to give you cash. Personally, I have never had problems with other banks, transactions take place in a matter of seconds.
Your bank is one of the worst banks in terms of:
- service speeds
- the operating system
- ATMs, etc.
- the time of operations.
Your bank is only for extreme pensioners.
Dear administrator of the bank for processing reviews, do not send me a template response, it would be good for your management to see my review. Thank you.
See original · Русский
Show business's response
Кристина Петрова
Level 2 Local Expert
October 21
I have never met a worse bank in my life! There are a lot of people all the time, but only two cash desks work, if someone has nothing to do in life then you definitely go to this bank and stand in the middle. I do not advise anyone who needs $ to buy there, since then you simply will not be able to change them anywhere in the Republic of Belarus!
See original · Русский
Show business's response
Евгений Протасевич
Level 10 Local Expert
September 14
The location of the bank is not bad , Parking for cars is good , there is one nuance , CONSTANT PROBLEMS WITH THE INFORMATION KIOSK ( .
See original · Русский
1
Show business's response
Илья Л.
Level 8 Local Expert
December 3, 2022
Приветливые и отзывчивые работники. Поддержка бизнеса работает отлично!
Любой вопрос можно решить.
Всегда помогут и подскажут!
Не радуют только периодически возникающие большие очереди. Иногда приходится ждать по 20-30 минут!
1
Show business's response
Ольга Дмитриева
Level 8 Local Expert
July 31
Very very very very long service, if you are not in a hurry or want to be late, then you are here.
See original · Русский
1
1
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сергей лещенко
Level 3 Local Expert
June 6
Long queues, long service.
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2
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Нина Тайлакова
Level 7 Local Expert
June 14, 2023
Отличный банк,персонал вежливый,к клиентам относятся с пониманием.время ожидания приемлемое.
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Show business's response
Алена
Level 8 Local Expert
August 1
The service is wonderful
See original · Русский
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Андрей Свирский
Level 6 Local Expert
June 21, 2023
Богатый банк...Вроде-бы и персонал вежливый и обслуживание хорошее но чего- то не хватает,неуютно .Беларусьбанк мне больше нравится.
Виталий Прокопчук
Level 14 Local Expert
June 13, 2022
Персонал грубоват, банк еще интереснее. В один день терминал съел деньги, второй терминал карту. Деньги возвращали на карту больше недели! Хотя завление писали сразу, да и сотрудник банка сама лично видела проблему с терминалом. Неделя! Дайте мне на неделю денег без % по пользоваться!
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Денис М.
Level 5 Local Expert
November 22, 2023
The queue is always huge, two windows out of four work
Внутри просторно и удобно для клиентов, девчата хорошие работают тут.
1
Виктория Таран
Level 4 Local Expert
March 10, 2022
Очень долгие очереди. Можно простоять долгое время из-за того что они по телефону разговаривают, при чём не по работе.
1
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илья захаров
Level 6 Local Expert
March 6, 2022
очень хорошее место и отличное обслуживание персонала банка
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Егор Бочаров
Level 8 Local Expert
October 31, 2022
Хорошо, только сесть особо некуда) помещение маловато
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oleg s
Level 30 Local Expert
August 10, 2021
Отличное обслуживание, все рассказали и объяснили, персонал молодцы!
1
Евгений Жуков
Level 5 Local Expert
April 2, 2023
Приятные, компетентные люди.
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Show business's response
Владимир П.
Level 2 Local Expert
April 16, 2021
Электронная очередь непонятно для чего создана, вызывают по приоритету, (самое главное валютно-обменные операции). Остальные ждите сколько угодно. В банке свои правила.
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Лиза Картункова
Level 10 Local Expert
June 11, 2021
Обслуживание, (относиться к персоналу) нужно, быть более ответственным к клиентам банка.
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Сергей Трухан
Level 8 Local Expert
March 6, 2020
электронная очередь, есть парковка, мало сидячих мест в зале, пандус, банкомат и инфокиоск, есть консультант
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Евгений Веремейчик
Level 5 Local Expert
February 4, 2023
Хороший банк
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Show business's response
михаил ильд
Level 13 Local Expert
April 22, 2022
Большая очередь в субботу
Show business's response
Леонид Севрук
Level 3 Local Expert
July 3, 2022
Обыкновенный банк.
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1
Show business's response
UnDead_Joker
Level 8 Local Expert
April 17, 2020
быстрое обслуживания, хороший персонал
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Виктор Демидович
Level 6 Local Expert
September 18, 2019
Сколько раз бывал там постоянно большие очереди, редко когда свободно
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Игорь Должонок
Level 8 Local Expert
October 27, 2019
Программное обеспечение отстает от всех банков своими неудобствами.