I would like to contact a representative of a "wonderful" bank and express my dissatisfaction with ATMs. All predensions are related to the city of Slutsk.
1. The year 2025 is approaching, did your operating system for ATMs and information kiosks get stuck in 2010 or stuck in the year when they started releasing these boxes called ATM?
2. Honestly, when was the last time you did an update?
3. Are you a representative of the bank, have you ever withdrawn money from your ATM or tried to pay for services?
4. What grade do you rate your device for?
5. Here's the question:
What does the bank's profit go to?
If your clients have no questions over 60.
Normal advanced people and modern organizations will not work with you.
You should improve the quality of service for individuals and legal entities, and not force them to go to other modern banks.
6. Your ATM and info kiosk software can bring elderly people and people with weak nervous systems to an uneven breakdown.
7. Did your people record the time spent on cash withdrawals per client? Have you compared it with other ATMs?
8. How much time does it take to pay for operations?
9. Did you record how many people are in line at a certain time, did nothing bother you?
10. A common mistake of the information kiosk for performing cash transactions.
Have you looked at the statistics on refunds to customers at all, have you counted the number of refund applications?
If not, I recommend that you take up statistics and ask competent employees why this is happening.
Your "technique" spends the personal time of people and your employees writing a refund application. The application is written on paper for a moment. Your archive is rubber for storing unnecessary waste paper, now all banks are switching to the electronic version.
11. I advise you to at least do something to improve the service, at least connect ATMs and information kiosks.
Now about my situation, what happened on 09/13.24.
I'm kind of an experienced user, I wanted to pay for the service in cash in the info kiosk.
A person in front of me paid for the service in cash, it took him 25 minutes (of course I thought to leave, but the circumstances).
I approach to perform the operation, and then it gives an error, I think it's fine, I'm lucky that I lost only 100 rubles.
And I remember that the same situation already happened with a difference of half a year, but then I was no longer lucky there were 200-300 rubles. Even then I really wanted to write a complaint, my anger knew no bounds. The money is returned within 2 weeks. The bank's employees offer to become a client, I said God forbid. If someone is reading, ask them to give you cash. Personally, I have never had problems with other banks, transactions take place in a matter of seconds.
Your bank is one of the worst banks in terms of:
- service speeds
- the operating system
- ATMs, etc.
- the time of operations.
Your bank is only for extreme pensioners.
Dear administrator of the bank for processing reviews, do not send me a template response, it would be good for your management to see my review. Thank you.
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Кристина Петрова
Level 2 Local Expert
October 21, 2024
I have never met a worse bank in my life! There are a lot of people all the time, but only two cash desks work, if someone has nothing to do in life then you definitely go to this bank and stand in the middle. I do not advise anyone who needs $ to buy there, since then you simply will not be able to change them anywhere in the Republic of Belarus!
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Алла Г.
Level 6 Local Expert
December 12, 2024
Very friendly staff, always help to solve any problem,
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Евгений Протасевич
Level 11 Local Expert
September 14, 2024
The location of the bank is not bad , Parking for cars is good , there is one nuance , CONSTANT PROBLEMS WITH THE INFORMATION KIOSK ( .
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Дмитрий
Level 7 Local Expert
November 14, 2024
The worst bank in my life, blunts everything from an ATM to an internet banking application.
Old-fashioned software and disregard for the consumer make themselves felt.
I regret that I had to switch to this bank, as I changed my place of work.
If you have to make a choice between banks in the future, it will definitely not be in favor of Belagroprom.
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Илья Л.
Level 8 Local Expert
December 3, 2022
Friendly and helpful employees. Business support is working great!
Any issue can be resolved.
They will always help and prompt you!
The only thing that does not please is the occasional large queues. Sometimes you have to wait 20-30 minutes!
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Ольга Дмитриева
Level 8 Local Expert
July 31, 2024
Very very very very long service, if you are not in a hurry or want to be late, then you are here.
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Нина Тайлакова
Level 7 Local Expert
June 14, 2023
An excellent bank, the staff is polite, and customers are treated with understanding.the waiting time is acceptable.
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Андрей Свирский
Level 6 Local Expert
June 21, 2023
A rich bank...It seems that the staff is polite and the service is good, but something is missing, it is uncomfortable.I like Belarusbank better.
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Виталий Прокопчук
Level 14 Local Expert
June 13, 2022
The staff is rude, the bank is even more interesting. One day, the terminal ate the money, the second terminal ate the card. The money was returned to the card for more than a week! Although the notification was written immediately, and the bank employee personally saw the problem with the terminal. A week! Give me money for a week without % to use!
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сергей лещенко
Level 3 Local Expert
June 6, 2024
Long queues, long service.
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Алена
Level 9 Local Expert
August 1, 2024
The service is wonderful
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Денис М.
Level 5 Local Expert
November 22, 2023
The queue is always huge, two windows out of four work
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Дарья Павловская
Level 2 Local Expert
April 23, 2024
A good bank
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aleksey protasenya
Level 9 Local Expert
September 6, 2021
It's spacious and convenient for customers inside, the girls are good at working here.
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Алекс
Level 8 Local Expert
November 21, 2022
Normal, respectful, attentive service.
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Виктория Таран
Level 4 Local Expert
March 10, 2022
There are very long queues. You can stand for a long time because they are talking on the phone, and not for work.
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Vsevolod Kotov
Level 10 Local Expert
November 9, 2023
Bank for grandparents
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илья захаров
Level 6 Local Expert
March 6, 2022
very good location and excellent service of the bank staff
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Егор Бочаров
Level 8 Local Expert
October 31, 2022
Okay, but there's nowhere to sit) the room is not enough
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oleg s
Level 30 Local Expert
August 10, 2021
Excellent service, everything was told and explained, the staff did well!
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Владимир П.
Level 2 Local Expert
April 16, 2021
It is unclear what the electronic queue was created for, they are called by priority (the most important thing is currency exchange operations). The rest of you wait as long as you want. The bank has its own rules.
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Евгений Жуков
Level 5 Local Expert
April 2, 2023
Nice, competent people.
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Лиза Картункова
Level 10 Local Expert
June 11, 2021
Service, (treat the staff) it is necessary to be more responsible to the bank's customers.
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Сергей Трухан
Level 9 Local Expert
March 6, 2020
an electronic queue, there is Parking, few seats in the hall, a ramp, an ATM and an information kiosk, there is a consultant
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Евгений Веремейчик
Level 5 Local Expert
February 4, 2023
A good bank
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михаил ильд
Level 13 Local Expert
April 22, 2022
Big queue on Saturday
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Леонид Севрук
Level 3 Local Expert
July 3, 2022
An ordinary bank.
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UnDead_Joker
Level 8 Local Expert
April 17, 2020
fast service, good staff
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Виктор Демидович
Level 6 Local Expert
September 18, 2019
How many times have I been there, there are always long queues, rarely when it's free
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Игорь Должонок
Level 8 Local Expert
October 27, 2019
The software lags behind all banks with its inconveniences.
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Алла
Level 7 Local Expert
October 23, 2019
Excellent bank and courteous staff
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Вероника Г.
Level 3 Local Expert
December 28, 2019
Disgusting queues, disgustingly long.
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елена с.
Level 4 Local Expert
February 26, 2020
Service, they can't really explain anything.
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Anonymous review
December 22, 2019
No one cares about the customers, the queues are one hour long.