Employee Svetlana, who works in the hall, misinforms customers, saying that their deposits are opened only online, forcing them to download the application, does not even know about the deposit information published on the website-that there are deposits that can be opened both in the Bank branch itself by signing a paper contract, and certain deposits that are made online. Illiterate advises on the terms of a particular type of contribution, vaguely stating the information to the end about the condition of the type of contribution in question, thereby misleading the client. As a result, they spent a lot of time opening a deposit through the application, besides, after servicing at Tatiana's cash desk, when partially withdrawing a certain amount of the deposit, which expired, they sent a new deposit back to the hall through the application, and another person, apparently also a Bank employee, was serviced there. with the documentation brought, and I had to sit in line again. We will contact other branches of the Bank as needed. There was a very uncomfortable atmosphere, which left an unpleasant aftertaste after the visit.

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Margo V.

Level 2 Local Expert

There is 1 ticket office and 1 employee in the hall. A very long wait. I sat for an hour, there were 2 people in front of me, and as my turn approached, the girl said they had lunch. You need to warn about such things in advance so that people don't wait.

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Галина Мухний

Level 2 Local Expert

Today I took the deposit, due to the end of the term, they served for a very long time, the incompetence of the employee is simply visible from afar, I transferred the money in foreign currency to another bank, where one bill was rejected, it really turned out to be stamped on the back of the bill. I had to go back to the bank, which is not so close, so I also heard that they can't just replace the bill for me, if only they change it to Belarusian ones. This is instead of apologizing for causing so much inconvenience. Staff, there are no words for characterization, they explained to me several times that each bank has its own characteristics of the solvency of banknotes.

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Belagroprombank

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19 reviews