I contacted the bank to check the loan application from a partner for the purchase of a car, because only this bank can advise, I called the operational service - they didn't even want to talk and check anything. Come to our office, then we'll see and it doesn't matter that I'm in another city. Why launch a loan program and write in it without visiting the bank, if the employees send everything exactly to the bank is not clear. The next day, we came to the bank 50 km from the Minsk region so that the specialist could tell us that Belarusbank has its own formula for calculating monthly loan payments from other banks and does not care what is written in your loan agreement and what payments you pay. Our bank has its own calculations. And of course, it was impossible to tell this secret information over the phone. It's crazy, surreal, and a mockery of your own customers. I was forced to apply to another bank, even though I have been a client of Belarusbank for several years.

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Дмитрий Муллаев

Level 9 Local Expert

The norm

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Оксана Домбровская

Level 12 Local Expert

The consultant pleasantly surprised me, my grandmother - he explained in detail, clearly, calmly the payment algorithm in the information kiosk. Thank you

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Belarusbank

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