The staff is disgusting. I sat for 40 minutes, but I didn't wait for my turn. because the bank has already closed and just kicked out the door without being serviced. although there were two women just sitting around. It's just disgusting.
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Олег Гаврилов
Level 7 Local Expert
March 28
It is written on the bank's website:
Attention to the customer is one of the basic principles of the bank holding company. The professional duty of an employee of a bank holding company is to ensure high standards of customer service.
I took the ticket at the branch at 18:49, at 18:54 the specialist finished serving the client who was in front of me, got up and left saying that it would take a long time to serve me, and the bank closes at 19:00. The consultant also explained that the bank was closing soon and I was being denied service, and the specialist allegedly left to carry out another operation and there were no other specialists. At 19:05, after sitting in the department for more than 15 minutes, they asked to leave without serving.
If these are high standards of service, then what are low standards?
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Амуров Виктор
Level 13 Local Expert
August 13
Wonderful service, they will always tell you clearly and on the shelves and tell you what to do.