Friday the 12th , there is 1 cash register full of people , I sat in line for 40 minutes , a disgusting institution , for 15 minutes I made 1 payment because I need to talk to everyone and go somewhere deep into the bank for 5 minutes , there are no third-party employees , there is not even anyone to leave a complaint , the only bank in the city where the staff always does not move and 1 cash register is often open.

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Александр Капко

Level 8 Local Expert

I have repeatedly visited the above-mentioned institution, I can't name it any other way. I really didn't like the customer service. I have been a client of BELARUSBANK since 2002 and almost always there are some small problems, and most of all, the imposition of various services by the staff always pisses me off, they always offer to buy a lottery ticket, you need them and buy them, sometimes they offer insurance at an inflated price in BELGOSSTRAKH cheaper, the ATM on the IPD almost constantly spits out the national currency as if it were fake the same the bill must be inserted several times and so you can continue indefinitely with only solid disadvantages.I DO NOT RECOMMEND IT

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Екатерина Авдейчук

Level 3 Local Expert

Today, after visiting this department, only bad impressions remained. The situation is as follows: I came to the branch to hand over the proceeds at 14:47 (the bank is open until 15:00), took a coupon. There were 5 people in the queue, 3 operating windows were working. After me, 6 people came in, if not more (one girl took a ticket in 59 minutes)My ticket was called at 14:59, when I went to the window, the girl decided to explain to me that today the department is open until 15:00 and, to quote: "you need to come in advance and take the ticket." After the girl accepted the proceeds, I politely asked to exchange euros, to which I heard a rude reply: "it's no longer possible, I have 6 people in line." On the basis of what, the employee of this department refused to serve me? Who is to blame for the fact that they do not have time to serve customers before closing? Moreover, I did not come 5 minutes before closing time!!!! Boorish attitude towards customers. For example, the Belarusbank branch, along Tsentralnaya Street, has very responsive staff, never had any such situations happen, they accepted it a minute before closing, without various complaints and were always polite. And the employee of this department just ruined the mood for the whole day. I recommend that the management take a closer look at their employees and select them according to very important criteria.!

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Belarusbank

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