Disgusting attitude towards customers, defended a long and tedious queue to the window to pay the state duty, after which the aunt in the window declares that it is not for her and sends it to another queue, to the terminal, defended the second queue, the terminal refuses to accept my Russian card, I am again directed to the aunt in the window, it turns out she and she may well perform this operation herself. Whether this employee was lazy to perform these actions immediately, wanted to mock the client, drive through queues, or whether this is generally an anti-client-oriented policy of the bank itself, it is difficult to say, but the scale is full.
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Show business's response
Татьяна
Level 3 Local Expert
February 7
They work very slowly, there are few people, but they always collect a queue.
They couldn't make me an account statement in the window, they sent me to an employee outside the door, there was a queue for 40 minutes in vain.